<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>We’re seeking a Help Desk Technician to provide technical support for end users, focusing on troubleshooting issues with Windows environments, Office 365, and identity management systems. This role requires excellent problem-solving skills and strong customer service.</p>
<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p>Alright, buckle up, because we're looking for an experienced Software Engineer to join our dynamic team in sunny Orange Park, Florida! If you're passionate about building cutting-edge applications and thrive in a collaborative, fast-paced environment, this is your chance to shine!</p><p><br></p><p><strong>Imagine this:</strong> You'll be the architect of seamless integration, crafting the bridges that connect our diverse applications and power our innovative solutions. You'll dive headfirst into project planning and analysis, shaping the future of our software. And you'll be the guardian of code quality, ensuring every line is a masterpiece.</p><p><strong>Here's what you'll get to do:</strong></p><ul><li><strong>Become an Integration Maestro:</strong> Design and build the intricate architecture that allows our applications to communicate flawlessly.</li><li><strong>Shape the Future:</strong> Play a key role in project planning and analysis, turning ideas into reality.</li><li><strong>Elevate Code Quality:</strong> Review and approve code designs, mentoring and guiding your fellow developers.</li><li><strong>Craft Brilliant Code:</strong> Dive into the .Net world, wielding C# and Angular to build stunning custom applications with a microservices approach.</li><li><strong>Master the Dataverse:</strong> Unleash the power of SQL and TSQL to extract, query, and manipulate data.</li><li><strong>Translate Vision into Reality:</strong> Collaborate with business analysts to transform business requirements into sleek, user-friendly product designs.</li><li><strong>Document Your Brilliance:</strong> Create clear and concise technical specifications and documentation.</li><li><strong>Innovate and Accelerate:</strong> Discover and implement tools and processes that streamline development and boost efficiency.</li><li><strong>Team Up for Triumph:</strong> Work closely with our amazing DevOps, Database, QA, and Analyst teams, using an agile approach to deliver exceptional projects.</li></ul><p><strong>This is more than just a job – it's an opportunity to:</strong></p><ul><li>Grow your skills and expertise in a stimulating and supportive environment.</li><li>Make a real impact on exciting projects that drive our business forward.</li><li>Transition from a contract role to a permanent position and build a long-term career.</li><li>Work with a team of passionate professionals who are dedicated to excellence.</li></ul><p>If you're ready to unleash your coding superpowers and join a team that's passionate about innovation, apply now! Let's build something amazing together!</p>
<p>We are seeking a highly skilled Network Security Manager / Administrator with strong technical expertise and business acumen to design, implement, and manage secure cloud and network infrastructures. This role is ideal for a problem-solver who can balance compliance, optimization, and security while delivering mission-critical infrastructure in a global environment.</p>
