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10 results for Help Desk Analyst in Jacksonville, FL

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-05-12T00:00:00Z

Desktop Support Technician

Jacksonville, FL
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly. Responsibilities: • Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed. • Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards. • Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use. • Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals. • Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests. • Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information. • Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness. • Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests.
2026-05-08T00:00:00Z

Desktop Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
OverviewProvide hands-on support for end users in a Windows-based environment.Responsibilities<ul><li>Troubleshoot hardware/software issues</li><li>Support Active Directory, O365, and endpoint devices</li><li>Install, configure, and maintain desktops/laptops</li><li>Escalate complex issues as needed</li></ul>
2026-05-05T00:00:00Z

Security Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Security Analyst to support and enhance the organization’s cybersecurity posture. This role will focus on monitoring security events, investigating incidents, maintaining compliance standards, and supporting enterprise Microsoft environments.
2026-05-12T00:00:00Z

Systems Analyst

Jacksonville, FL
onsite
Temporary to Hire
39.5865 - 45.837 USD / Hourly
We are looking for a Systems Analyst to join a contract opportunity with permanent potential in Jacksonville, Florida. This role supports business-critical systems with an emphasis on data analysis, automation, and warehouse operations, while partnering with both technical and operational teams to improve performance and reporting. The ideal candidate brings strong experience in SQL, Python scripting, and warehouse management platforms, along with the ability to turn business needs into practical system solutions. Responsibilities: • Evaluate operational workflows and gather business needs to define effective system-based solutions. • Create and maintain SQL queries, stored procedures, and reporting outputs that support daily operations and decision-making. • Develop Python-based tools and scripts to automate recurring processes, transform data, and support integrations. • Administer and improve warehouse management system functionality to strengthen inventory control, order fulfillment, and logistics performance. • Collaborate with IT, supply chain, and business stakeholders to uncover process gaps and recommend system enhancements. • Investigate application and data issues, perform root cause analysis, and implement sustainable fixes. • Produce clear documentation for system behavior, technical configurations, workflows, and support procedures. • Assist with testing, validation, and rollout activities for system updates, enhancements, and integrated solutions.
2026-04-22T00:00:00Z

Cyber Security Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Looking for a Cybersecurity Analyst to monitor, detect, and respond to security threats across enterprise systems.Responsibilities<ul><li>Monitor SIEM / EDR alerts for threats and anomalies</li><li>Investigate incidents (phishing, malware, unauthorized access)</li><li>Perform incident response and root cause analysis</li><li>Support vulnerability management and patching efforts</li><li>Assist with compliance frameworks (NIST, PCI, etc.)</li></ul>
2026-05-05T00:00:00Z

Cybersecurity Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Cybersecurity Analyst to help protect the organization’s systems, data, and users through active monitoring, investigation, and response to security events. This Long-term Contract position is based in Jacksonville, Florida, and offers the opportunity to support daily security operations while strengthening vulnerability management, compliance readiness, and security awareness efforts. The ideal candidate brings hands-on experience in cybersecurity analysis and enjoys working across teams to reduce risk and improve response capabilities. Responsibilities: • Monitor security events across SIEM, endpoint, email, and cloud-based security platforms to identify suspicious activity and escalate issues as needed. • Examine phishing attempts, malware activity, unauthorized access events, and unusual account behavior to determine severity and next steps. • Perform incident triage, analyze contributing factors, and help define containment, remediation, and recovery actions. • Partner with infrastructure and IT operations teams to resolve security issues and restore affected services efficiently. • Maintain thorough records of investigations, response actions, and outcomes to support reporting and future review. • Use threat intelligence and indicator analysis to refine detections and recognize developing attack trends across the environment. • Support vulnerability scanning efforts, follow remediation progress with system owners, and confirm that identified weaknesses have been addressed. • Assist with audit preparation and compliance activities by organizing evidence, documenting controls, and supporting regulatory security requirements. • Contribute to security awareness initiatives such as phishing exercises and training efforts, and recommend improvements to detection logic, playbooks, and response workflows.
2026-04-22T00:00:00Z

Data Analyst

Jacksonville, FL
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
We are looking for a Data Analyst to join our team and turn complex business data into clear, actionable direction. In this role, you will shape reporting standards, uncover performance trends, and build analytical solutions that support operational and strategic decisions. This position also plays an important part in strengthening enterprise data capabilities through scalable models, thoughtful metric design, and close collaboration with business leaders. Responsibilities: • Design and maintain interactive Power BI dashboards and reporting solutions that give stakeholders timely visibility into business performance. • Establish consistent measurement frameworks by defining, documenting, and refining key performance indicators used across teams. • Analyze operational and financial data to identify trends, highlight improvement opportunities, and support decisions related to efficiency, margin, and throughput. • Create forecasting tools, audience segmentation analyses, and predictive models to help the business plan more effectively and anticipate outcomes. • Work closely with leaders and cross-functional partners to translate analytical findings into practical recommendations and business actions. • Guide entry-level analysts by sharing analytical best practices, reviewing work, and encouraging high standards in reporting and data usage. • Support enterprise data architecture efforts by contributing to semantic model design and scalable reporting structures within modern data environments. • Participate in Microsoft Fabric and Lakehouse-related initiatives, including data model development and enhancements to analytics platform capabilities.
2026-05-15T00:00:00Z

Business Systems Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Bridge the gap between business needs and technology solutions by gathering requirements, analyzing data, and supporting project delivery.
2026-05-12T00:00:00Z

Application Support Specialist

Saint Augustine, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T00:00:00Z