<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
We are on the search for an adept Application Support Engineer for an engaging role based in Jacksonville, Florida. The chosen candidate will be working in a dynamic environment, providing Tier 1 support for SF and NetSuite issues. This role provides an opportunity for long-term contract employment. <br><br>Responsibilities:<br><br>• Handle low complexity modifications such as adding or deactivating users<br>• Provide solutions for login related issues<br>• Add item GL categories as required<br>• Manage the addition of licenses and troubleshoot function issues, primarily in Salesforce<br>• Offer support for desktop-related issues, acting as a point of contact for Tier 1 and Tier 2 support<br>• Balance the handling of issues between Salesforce (90%) and NetSuite (10%)<br>• Ensure the smooth operation of Cisco, Citrix, Cloud, and Dell technologies.
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>We are looking for a skilled Controls Engineer to join our team in Jacksonville, Florida. As a Contract-to-Permanent role, it offers an excellent opportunity for professionals seeking to contribute to innovative solutions while advancing their careers. This is an onsite role in Jacksonville, FL.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Engineer electrical distribution systems</strong> (low to medium voltage), crafting detailed single-line diagrams, wiring schematics, and electrical layouts.</li><li><strong>Specify and select critical components</strong> like MCCs, VFDs, transformers, and distribution panels.</li><li><strong>Develop tailored control solutions</strong> based on in-depth project analysis, ensuring compliance with industry standards and regulations.</li><li><strong>Produce and manage essential technical documentation</strong>, including equipment specs and system schematics.</li><li><strong>Conduct comprehensive electrical system studies</strong>, covering load analysis, voltage drop, short circuit, arc flash, and coordination.</li><li><strong>Lead field inspections and system start-ups</strong> to validate performance and operational integrity.</li><li><strong>Deliver remote technical support</strong> to optimize systems and resolve issues.</li><li><strong>Collaborate across teams</strong> (project management, field service, clients) for smooth project delivery.</li><li><strong>Oversee multiple projects concurrently</strong>, consistently meeting deadlines and deliverables.</li><li><strong>Analyze customer requirements and project goals</strong> to guide system design.</li></ul><p><br></p>
We are seeking a skilled and experienced System Administrator to join a dynamic IT team supporting a diverse mix of technologies and acting as a key escalation point for the help desk. This is a customer-focused role where you’ll be expected to bring deep technical knowledge, a collaborative mindset, and a passion for solving complex problems. The ideal candidate brings strong experience across Windows environments, virtualization, cloud platforms, and network technologies, along with a natural ability to communicate clearly and effectively in a fast-paced team setting. <br> What You'll Be Doing: Configure and support WAN and LAN infrastructure Manage and maintain Microsoft server operating systems and applications Support and administer virtualization platforms [Hyper-V, VMware, etc.] Administer and troubleshoot Microsoft 365 environments Support endpoint protection and network security tools Oversee backup and disaster recovery platforms Lead investigations and resolution of escalated issues or project tasks Prioritize and manage multiple technical support requests efficiently Recommend improvements to systems or applications to boost performance and reliability Monitor network and infrastructure health to ensure uptime and performance Document configurations, procedures, and troubleshooting guides
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>Hardware Service Technician</p><p>We're looking for a skilled <strong>Hardware Service Technician</strong> to join our team on a <strong>Contract-to-Permanent</strong> basis in <strong>Jacksonville, Florida</strong>. In this role, you'll be responsible for maintaining, repairing, and ensuring the functionality of a variety of hardware systems, including <strong>access controls, audio video (AV), and integrated systems</strong>. You'll provide exceptional support to customers, leveraging your ability to troubleshoot, communicate effectively, and adapt to diverse technical challenges.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist customers in understanding and effectively using hardware systems, including <strong>access control, AV, and integrated solutions</strong>, through clear communication and guidance.</li><li>Perform routine on-site maintenance tasks to ensure all systems are operating at optimal levels.</li><li>Diagnose and repair hardware issues, including identifying and replacing defective components, with a focus on <strong>access controls, AV, and integrated systems</strong>.</li><li>Verify that all systems and components are properly installed, tested, and documented prior to final acceptance.</li><li>Maintain accurate records of service activities, including hours worked, parts used, and tasks completed.</li><li>Ensure effective communication with customers, dispatchers, and the Service Manager to provide seamless service.</li><li>Properly maintain and care for company-assigned vehicles, ensuring they remain clean and in compliance with safety standards.</li><li>Participate in on-call rotations and respond to after-hours service calls as scheduled.</li><li>Train new service team members on hardware products and maintenance techniques.</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>We are seeking a <strong>Senior Data Engineer</strong> with deep expertise in <strong>Microsoft’s data ecosystem</strong> to design, build, and optimize enterprise data solutions. This role is ideal for someone passionate about turning complex data into actionable insights by leveraging <strong>Azure Data Services, Power BI, DAX, and Microsoft Fabric</strong>.</p><p><strong>What You’ll Do</strong></p><ul><li>Design and maintain <strong>scalable data pipelines</strong> and ETL/ELT processes within <strong>Azure Data Factory</strong> and <strong>Synapse Analytics</strong>.</li><li>Architect and optimize <strong>data models</strong> to support reporting and self-service analytics.</li><li>Develop advanced <strong>Power BI dashboards and reports</strong>, using <strong>DAX</strong> to create calculated measures and complex business logic.</li><li>Leverage <strong>Microsoft Fabric</strong> to unify data sources, streamline analytics, and support business intelligence initiatives.</li><li>Ensure data quality, governance, and security across all pipelines and reporting layers.</li><li>Collaborate with analysts, business stakeholders, and cross-functional teams to deliver clean, actionable datasets.</li><li>Monitor and optimize performance of data workflows to ensure scalability and reliability.</li><li>Provide mentorship on BI best practices, data modeling, and efficient DAX usage.</li></ul><p><br></p>
<p>We are looking for an experienced Senior Systems/Storage Engineer to join our team in Jacksonville, Florida. This long-term contract position offers an exciting opportunity to work with advanced virtualization, storage, and server technologies. The ideal candidate will bring expertise in managing complex server environments and ensuring compliance with security and operational standards.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage virtualization platforms, and perform migrations to updated environments.</p><p>• Oversee backup solutions, addressing reporting issues and ensuring data integrity.</p><p>• Maintain and upgrade hardware systems, including hosts and server platforms.</p><p>• Build and manage virtual machines, allocate storage resources, and organize operational folders.</p><p>• Support co-location environments with replication to ensure system reliability and disaster recovery.</p><p>• Implement and enforce compliance measures, including server baselining, port management, security rights, and auditing within a high-security environment.</p><p>• Manage global file solutions to optimize file storage and accessibility.</p><p>• Collaborate with cross-functional teams to enhance system performance and resolve technical issues</p>
<p>We’re seeking an experienced <strong>Sr. Software Engineer</strong> with a strong background in <strong>C#, .NET, and Azure cloud technologies</strong> to join our growing engineering team. This individual will play a key role in designing, developing, and delivering scalable, secure, and high-performing applications that support critical business functions. If you’re passionate about modern cloud architecture, engineering excellence, and building innovative solutions, we’d love to talk to you.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design, develop, and maintain enterprise-level applications using <strong>C# and .NET Core/Framework</strong>.</li><li>Leverage the <strong>Azure ecosystem</strong> (App Services, Functions, Service Bus, SQL Database, Cosmos DB, Key Vault, etc.) to architect and optimize solutions.</li><li>Build and integrate <strong>RESTful APIs</strong> for internal and external applications.</li><li>Collaborate with product managers, architects, and other engineers to define technical requirements and implement best practices.</li><li>Ensure software is scalable, maintainable, and aligned with security and compliance standards.</li><li>Participate in code reviews, mentoring junior developers, and driving engineering excellence.</li><li>Troubleshoot, debug, and optimize application performance in production and cloud environments.</li></ul><p><br></p>
<p>We’re seeking a skilled and motivated Software Engineer to join our dynamic team in Jacksonville, Florida. This Contract-to-Permanent opportunity offers the chance to work on impactful projects, drive automation, and contribute to process optimization in a collaborative and forward-thinking environment.</p><p>Key Responsibilities:</p><ul><li>Design and develop robust software applications using C++ to meet business and technical requirements.</li><li>Write clean, efficient, and maintainable code following industry best practices.</li><li>Collaborate with cross-functional teams to gather requirements and ensure smooth system integration.</li><li>Perform unit testing and support integration testing to ensure software quality and reliability.</li><li>Diagnose and resolve software and hardware-related issues effectively.</li><li>Create and refine batch scripts to automate workflows and enhance operational efficiency.</li><li>Maintain and improve existing software systems to boost performance and functionality.</li><li>Stay current with advancements in C++ and related technologies to apply modern development techniques.</li><li>Offer technical insights and recommendations to enhance development processes and team productivity.</li></ul><p><br></p>
We are looking for an experienced Network Engineer to manage and enhance our organization's network infrastructure in Jacksonville, Florida. This long-term contract position involves ensuring the reliability, security, and scalability of our network systems while collaborating with various teams to optimize performance. The ideal candidate will have a strong technical background in Cisco environments and a proactive approach to troubleshooting and network design.<br><br>Responsibilities:<br>• Design, configure, and maintain complex network systems, ensuring they meet organizational needs.<br>• Administer and troubleshoot Cisco routers, switches, and firewalls, including Meraki devices.<br>• Implement and maintain network security measures, such as firewall rules and VPN configurations.<br>• Monitor network performance and resolve issues to minimize downtime and optimize functionality.<br>• Provide advanced network support, including participating in an on-call rotation as needed.<br>• Create and update documentation for network configurations, processes, and procedures.<br>• Collaborate with cross-functional teams to support organizational goals and ensure seamless connectivity.
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
We are looking for an experienced Sr. Software Engineer to join our team in Jacksonville, Florida. This is a long-term contract position offering the opportunity to develop and deploy innovative applications while working with cutting-edge technologies. The ideal candidate will have strong problem-solving skills and a deep understanding of software development processes.<br><br>Responsibilities:<br>• Design, develop, and implement applications that meet business requirements and technical specifications.<br>• Utilize Domino Designer tools to create, modify, and maintain applications.<br>• Manage and optimize Domino databases, ensuring efficient access and organization of data.<br>• Write and troubleshoot scripts using LotusScript and JavaScript to enhance application functionality.<br>• Build web-based interfaces using JavaScript and other web development tools.<br>• Analyze and resolve technical issues related to Domino applications and infrastructure.<br>• Collaborate with team members and stakeholders to ensure successful project delivery.<br>• Apply domain knowledge to understand and support business workflows and processes.<br>• Develop APIs to facilitate seamless integration between systems.<br>• Stay updated on industry trends and technologies to continuously improve application development practices.
