<p>We are hiring an IT Support/Desktop Engineer to provide end‑user support in a fast‑paced corporate environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1–2 technical support</li><li>Support Windows 10/11 and Microsoft 365</li><li>Troubleshoot hardware, software, and peripherals</li><li>Deploy laptops using imaging tools (Intune, SCCM)</li><li>Manage tickets and user requests</li></ul><p><br></p>
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
<p>We’re hiring an Application Support Engineer to support business‑critical applications and integrations in a fast‑paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support internal and external application users</li><li>Troubleshoot application, database, and integration issues</li><li>Work with APIs and backend systems</li><li>Manage tickets and escalations</li><li>Partner with development and infrastructure teams</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.<br><br>Responsibilities:<br>• Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.<br>• Escalate complex issues to appropriate teams to ensure timely and effective resolution.<br>• Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.<br>• Collaborate with team members to improve processes and implement best practices for IT service management.<br>• Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.<br>• Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.<br>• Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.<br>• Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.<br>• Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
<p>We’re seeking a Senior Desktop Engineer to lead endpoint design, automation, and lifecycle management across an enterprise Windows environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Engineer and manage Microsoft Intune and Windows Autopilot</li><li>Build and maintain Windows OS images and application packages</li><li>Automate deployments using PowerShell</li><li>Manage patching and software distribution via Intune and SCCM</li><li>Support migration from Group Policy to modern management</li><li>Troubleshoot complex endpoint and deployment issues</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
<p>We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise.</p><p><br></p><p>Responsibilities:</p><p>• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.</p><p>• Manage and configure Microsoft Intune for device provisioning and policy enforcement.</p><p>• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.</p><p>• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.</p><p>• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.</p><p>• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.</p><p>• Ensure proper management of file systems, permissions, and client security measures.</p><p>• Oversee mobile device management processes, including provisioning and policy management.</p><p>• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.</p><p>• Perform software asset license management and metering to ensure compliance and cost control.</p>
We are looking for a skilled Trade Support Analyst to join our team in Jacksonville, Florida. This is a Contract-to-permanent position, offering the opportunity to work with a global investment management firm renowned for its expertise in asset-oriented investment strategies. In this role, you will play a critical part in analyzing and valuing a range of financial instruments, contributing to innovative transactions in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Evaluate and price diverse financial instruments such as equities, fixed income securities, derivatives, and structured products for transactions and reporting purposes.<br>• Conduct thorough reviews of third-party valuations for both private and public companies across various industries.<br>• Apply advanced valuation techniques, including discounted cash flow modeling, option pricing, and comparable transaction analysis.<br>• Perform detailed market, industry, and economic research to support investment decisions and valuation processes.<br>• Prepare and present detailed reports summarizing key valuation findings and actionable recommendations.<br>• Analyze and interpret complex financial, legal, and corporate documentation to support valuation efforts.<br>• Address valuation challenges in specialized areas such as renewable energy, real estate, and operating businesses.<br>• Manage multiple projects and maintain clear communication with internal stakeholders to ensure timely delivery of results.<br>• Collaborate with senior team members to refine valuation methodologies and enhance analytical practices.