<p>We are looking for a dedicated and resourceful Customer Success Specialist to join our team in Battle Creek, Michigan. In this contract-to-permanent role, you will provide exceptional customer service and administrative support within a manufacturing company. This position offers the opportunity to grow with the organization and transition to a permanent role as the company continues to expand. This role is 100% onsite, M-F 8am-5pm.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone and email, ensuring prompt and accurate resolutions.</p><p>• Deliver detailed product information and address customer concerns to maintain satisfaction.</p><p>• Support order processing by managing documentation and performing clerical tasks.</p><p>• Organize and maintain office systems to ensure a smooth workflow.</p><p>• Collaborate effectively with team members and management to meet business objectives.</p><p>• Uphold a clean and organized workspace, contributing to a productive environment.</p><p>• Utilize accounting software to support administrative functions without performing accounting tasks.</p><p>• Ensure timely communication and follow-up with customers regarding requests and complaints.</p><p>• Adapt to changing priorities and operate independently to meet deadlines.</p>