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3 results for Help Desk Technician Ii in Irving, TX
- Lancaster, TX
- onsite
- Temporary to Hire
- 24.03 - 26.44 USD / Hourly
- <p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
- 2026-09-25T00:00:00Z
- Irving, TX
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.</p><p><br></p><p><strong>POSITION: Help Desk/Desktop Support</strong></p><p><strong>LOCATION: Irving, TX (Hybrid)</strong></p><p><strong>DURATION: 3 Month Contract (Potential to convert)</strong></p><p><strong>RATE: $25-$29/HR</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.</p><p>• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.</p><p>• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.</p><p>• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.</p><p>• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.</p><p>• Maintain accurate asset information and contribute to organized inventory records for end-user technology.</p><p><br></p>
- 2026-10-13T00:00:00Z
- Plano, TX
- onsite
- Permanent / Full Time
- 90000 - 120000 USD / Yearly
- <p>We are looking for a technology support leader to oversee IT and operational technology support for manufacturing environments in Plano, Texas. This position is well suited for someone who is comfortable working directly in production settings, solving issues that affect uptime, and coordinating closely with engineering, maintenance, and operations teams. The role combines hands-on technical problem solving with cross-functional collaboration to keep plant systems, user devices, and industrial networks running reliably.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee day-to-day technical support for plant operations, ensuring systems used across manufacturing sites remain stable, accessible, and responsive to production needs.</li><li>Diagnose and resolve issues involving industrial networks, end-user devices, software platforms, and connected equipment that may interrupt plant performance.</li><li>Support communication and connectivity among PLCs, HMIs, operator stations, and other manufacturing technologies used on the production floor.</li><li>Maintain and improve plant-floor infrastructure such as switches, wireless components, industrial network hardware, and workstation endpoints.</li><li>Work closely with controls engineers, maintenance staff, and production teams to identify root causes of operational technology issues and restore functionality quickly.</li><li>Coordinate installation, upkeep, and troubleshooting for industrial PCs, manufacturing applications, and operator-facing hardware used in daily operations.</li><li>Track network and system performance within production environments and take proactive steps to reduce downtime and operational disruption.</li><li>Contribute to infrastructure enhancements, facility expansion efforts, and other technology improvement projects across manufacturing locations.</li><li>Keep accurate records of configurations, support activities, asset inventories, and technical procedures to support ongoing operations and future maintenance.</li><li>Partner with corporate IT resources and external service providers when advanced escalation or specialized support is needed, including travel between facilities for onsite assistance.</li></ul>
- 2026-10-13T00:00:00Z