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3 results for Help Desk Analyst Ii in Irving, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution. Responsibilities: • Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues. • Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes. • Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use. • Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment. • Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies. • Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users. • Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds. • Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion. • Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational. • Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.
2026-07-24T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-07-25T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting. Responsibilities:• Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations• Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity• Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovisual support• Manage service requests and incidents from intake through completion, ensuring timely updates, proper escalation, and accurate ticket documentation• Coordinate employee onboarding and offboarding by preparing devices, configuring access, and removing accounts or equipment as needed• Deploy and configure endpoint devices in accordance with established IT and security standards• Maintain accurate records for hardware inventory, accessories, and assigned equipment throughout the device lifecycle• Work closely with infrastructure, cloud, security, and application teams on upgrades, rollouts, and other IT initiatives• Identify recurring support trends, document effective resolutions, and recommend improvements to service processes and workflows
2026-07-27T00:00:00Z