Add your latest resume to match with open positions.

5 results for Customer Service Specialist in Irving, TX

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join our team in Fort Worth, Texas in a fully onsite contract-to-permanent role. This position focuses on delivering responsive support to customers while managing order-related activity, coordinating sales documentation, and helping maintain smooth communication across internal teams. The ideal candidate is organized, comfortable handling a high volume of requests, and able to balance front-line customer interactions with detailed administrative work. Responsibilities: • Manage the full cycle of customer-facing sales support activities, including preparing quotes, entering orders, and updating change requests accurately and on time. • Serve as a primary point of contact for customers by handling inbound inquiries and placing outbound calls related to delivery timelines, order updates, payment matters, and sales documentation. • Retrieve and upload quotes, orders, and survey-related materials through customer portals while ensuring records remain complete and current. • Coordinate survey processing with cross-functional partners such as Quality and Accounting to keep customer requirements and internal follow-up aligned. • Forward customer requests involving payment terms or account-related changes to the appropriate accounting contacts for review and action. • Provide day-to-day assistance to outside sales and marketing teams, including helping with event and tradeshow logistics when needed. • Perform data entry and document tracking within company systems to support accurate reporting, recordkeeping, and workflow management. • Record customer feedback, including compliments and complaints, and assist with general office support such as front desk coverage, incoming calls, and mail distribution. • Support additional sales department activities as priorities shift, while managing multiple tasks in a fast-paced onsite environment.
2026-05-18T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-05-18T00:00:00Z

Customer Success Consultant (Pre-Sales)

Grapevine, TX
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for a dynamic and experienced Customer Success Consultant (Pre-Sales) to join our team on a long-term contract basis. Based in Grapevine, Texas, this role is pivotal in driving sales performance while fostering strong, lasting relationships with customers and partners. The ideal candidate will act as a strategic advisor, ensuring seamless adoption, retention, and growth of our solutions. Responsibilities: • Develop and implement sales strategies to achieve regional growth and exceed sales targets. • Build and maintain strong relationships with partners, providing training and support to enable effective solution selling. • Collaborate with customers and partners to design tailored solutions, conduct product demonstrations, and deliver proofs of concept. • Drive customer success by ensuring adoption, value realization, and long-term satisfaction with our products. • Identify new sales opportunities and expand market presence by cultivating new channels and partnerships. • Maintain accurate sales pipeline data and forecasts using company tools to support operational excellence. • Represent the company at industry events, webinars, and regional campaigns to promote our solutions and value proposition. • Stay updated on industry trends, product developments, and customer needs to provide thought leadership and strategic insights. • Support marketing efforts by contributing to regional campaigns and sharing expertise in partner enablement initiatives. • Actively collaborate with internal teams to document agreements, strategies, and customer feedback for continuous improvement.
2026-04-17T00:00:00Z

Client Success Consultant

Hurst, TX
onsite
Temporary / Contract
62 - 68 USD / Hourly
We are looking for a skilled Client Success Consultant to join our team. In this role, you will work with proprietary software, ensuring seamless installation and integration within client environments. This position requires both technical expertise and excellent communication skills to provide exceptional customer support and troubleshooting services. Located in Hurst, Texas, this role offers an exciting opportunity to work in IT services while expanding your technical knowledge. Responsibilities:• Experience working with a SaaS product • Experience executing client presentations and demos of a SaaS Product • Install and configure proprietary software on servers, ensuring proper functionality within network environments.• Troubleshoot and resolve technical issues related to software installation, configuration, and performance.• Navigate and manage Server 2012/2016 environments, including configuration and administration tasks.• Assess network topology to determine optimal software integration and connectivity.• Collaborate with clients to address their technical concerns and provide excellent customer service.• Generate reports using tools such as Power BI to support data-driven decision-making.• Learn and apply knowledge of proprietary software to deliver effective solutions.• Work closely with technical teams to ensure seamless product deployment and client satisfaction.
2026-04-20T00:00:00Z

Billing | Operations/Dispatch Specialist

Fort Worth, TX
onsite
Permanent / Full Time
60000 - 73000 USD / Yearly
Billing | Operations/Dispatch Specialist Billing | Operations/Dispatch Specialist – Fort Worth, TX 76119🚀 Ready to be the heartbeat of a fast-moving service team?We’re looking for a sharp, energetic Billing & Operations/Dispatch Specialist to join our tight-knit crew of 8-10 in Fort Worth. If you thrive in a busy, hands-on environment where every day is different and no task is too big or too small, this is your opportunity!What you’ll do:• Answer phones and dispatch technicians with speed and precision• Handle service invoicing, quotes, and QuickBooks like a pro• Maintain calendars, PM spreadsheets, filter/belt inventory, and service logs• Order supplies, uniforms, and keep the office running smoothly• File paperwork and support the entire field & sales teamWho we’re looking for:<ul><li>Strong billing/administrative background with QuickBooks experience</li><li>Previous work in Construction, HVAC, Electrical, or Manufacturing</li><li>Team player who jumps in wherever needed</li><li>Excellent communicator who enjoys working with customers, salespeople & techs</li></ul>Casual to business-casual vibe in a small, supportive office. If you’re organized, reliable, and ready to make a real impact every day, we want you!Location: Fort Worth, Texas 76119Send your resume today — let’s build something great together! Joe.Faradie at roberthalf com - this is the best way to apply. Connect with me on linkedin
2026-05-15T00:00:00Z