Results for Customer Service Manager Jobs in Irving, TX

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Customer Service Manager

Coppell, TX
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization. Responsibilities: • Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals. • Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns. • Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements. • Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses. • Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions. • Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards. • Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation. • Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience. • Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
2026-10-14T00:00:00Z

Customer Service Representative

Dallas, TX
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer interactions and ensure a positive customer experience. The ideal candidate is a strong communicator who can efficiently manage inquiries, resolve issues, and build lasting relationships while working in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, requests, and account updates</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to ensure timely resolution of customer needs</li><li>Provide professional and courteous service at all times</li></ul>
2026-10-09T00:00:00Z

Customer Experience Specialist

Haltom City, TX
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to join a busy service team supporting clients in Haltom City, Texas. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative details, and keeping service activity organized in a fast-moving environment. The role focuses on assisting customers with equipment-related service needs while coordinating closely with internal teams to ensure requests are handled accurately and efficiently. Responsibilities: • Handle incoming customer communications related to service needs, repair updates, appointment timing, and equipment questions. • Enter new service requests and keep work order records accurate, current, and well-documented within internal systems. • Partner with scheduling and dispatch teams to help arrange service visits and maintain smooth daily operations. • Track outstanding service orders, identify delays, and follow up to help move requests toward completion. • Address customer concerns with professionalism and escalate more complex issues to the appropriate team members when needed. • Support order-related administrative tasks, including quote assistance, order entry, and status follow-through. • Coordinate with multiple departments to ensure service information is shared clearly and customer expectations are managed effectively.
2026-10-14T00:00:00Z

Technical Support Manager

Plano, TX
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
We are looking for a technology support leader to oversee IT and operational technology support for manufacturing environments in Plano, Texas. This position is well suited for someone who is comfortable working directly in production settings, solving issues that affect uptime, and coordinating closely with engineering, maintenance, and operations teams. The role combines hands-on technical problem solving with cross-functional collaboration to keep plant systems, user devices, and industrial networks running reliably. Responsibilities:<ul><li>Oversee day-to-day technical support for plant operations, ensuring systems used across manufacturing sites remain stable, accessible, and responsive to production needs.</li><li>Diagnose and resolve issues involving industrial networks, end-user devices, software platforms, and connected equipment that may interrupt plant performance.</li><li>Support communication and connectivity among PLCs, HMIs, operator stations, and other manufacturing technologies used on the production floor.</li><li>Maintain and improve plant-floor infrastructure such as switches, wireless components, industrial network hardware, and workstation endpoints.</li><li>Work closely with controls engineers, maintenance staff, and production teams to identify root causes of operational technology issues and restore functionality quickly.</li><li>Coordinate installation, upkeep, and troubleshooting for industrial PCs, manufacturing applications, and operator-facing hardware used in daily operations.</li><li>Track network and system performance within production environments and take proactive steps to reduce downtime and operational disruption.</li><li>Contribute to infrastructure enhancements, facility expansion efforts, and other technology improvement projects across manufacturing locations.</li><li>Keep accurate records of configurations, support activities, asset inventories, and technical procedures to support ongoing operations and future maintenance.</li><li>Partner with corporate IT resources and external service providers when advanced escalation or specialized support is needed, including travel between facilities for onsite assistance.</li></ul>
2026-10-13T00:00:00Z

Call Center Representative

Dallas, TX
onsite
Temporary / Contract
18 - 24 USD / Hourly
Position OverviewOur client is seeking a customer-focused and motivated Call Center Representative to join their team. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with inquiries, resolving issues, and delivering exceptional service. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys helping customers.Responsibilities<ul><li>Answer high-volume inbound customer calls professionally and efficiently</li><li>Resolve customer inquiries, concerns, and service issues</li><li>Document customer interactions accurately in company systems</li><li>Follow up with customers regarding open issues or requests</li><li>Maintain service level and quality standards</li><li>Research and troubleshoot customer concerns</li><li>Escalate complex issues appropriately</li><li>Support various administrative and customer service functions as needed</li></ul>
2026-10-12T00:00:00Z

Supply Chain Manager

Mckinney, TX
remote
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a Supply Chain Manager to oversee purchasing, supplier strategy, inventory planning, and logistics operations in Texas. This role plays a key part in maintaining material availability, controlling costs, and supporting production and program schedules in a regulated manufacturing environment. The position works closely with Engineering, Operations, Quality, and Program Management to strengthen supplier performance, reduce risk, and improve overall supply chain efficiency. Responsibilities:• Direct end-to-end purchasing activities, from supplier sourcing and bid evaluation through contract negotiation and order placement for materials, parts, and external services.• Build and maintain productive supplier partnerships that support quality expectations, on-time delivery, and competitive pricing across programs.• Measure vendor performance using operational and commercial indicators, then lead corrective actions and improvement plans when results fall short.• Expand and strengthen the supply base by identifying, assessing, and onboarding new suppliers to improve continuity and reduce sourcing risk.• Oversee demand planning, inventory levels, and material availability to keep manufacturing schedules on track and minimize shortages or excess stock.• Collaborate with production and operations teams to align procurement priorities with build schedules, customer commitments, and changing program needs.• Ensure purchasing records, supplier documentation, and contract files are accurate and audit-ready while supporting internal, customer, and regulatory reviews.• Analyze supply chain exposure such as constrained materials, supplier instability, and external disruptions, and implement practical mitigation strategies.• Contribute to proposal and planning efforts by supplying cost inputs, lead-time guidance, sourcing recommendations, and make-versus-buy analysis.• Promote process improvements, reporting discipline, and best practices across supply chain activities while providing guidance to less experienced team members as needed.
2026-10-05T00:00:00Z

6 results for Customer Service Manager in Irving, TX