2 Results for Customer Service Manager Jobs in Irving, TX

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Customer Service Manager

Coppell, TX
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization. Responsibilities: • Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals. • Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns. • Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements. • Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses. • Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions. • Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards. • Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation. • Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience. • Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
2026-10-06T00:00:00Z

Supply Chain Manager

Mckinney, TX
remote
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a Supply Chain Manager to oversee purchasing, supplier strategy, inventory planning, and logistics operations in Texas. This role plays a key part in maintaining material availability, controlling costs, and supporting production and program schedules in a regulated manufacturing environment. The position works closely with Engineering, Operations, Quality, and Program Management to strengthen supplier performance, reduce risk, and improve overall supply chain efficiency. Responsibilities:• Direct end-to-end purchasing activities, from supplier sourcing and bid evaluation through contract negotiation and order placement for materials, parts, and external services.• Build and maintain productive supplier partnerships that support quality expectations, on-time delivery, and competitive pricing across programs.• Measure vendor performance using operational and commercial indicators, then lead corrective actions and improvement plans when results fall short.• Expand and strengthen the supply base by identifying, assessing, and onboarding new suppliers to improve continuity and reduce sourcing risk.• Oversee demand planning, inventory levels, and material availability to keep manufacturing schedules on track and minimize shortages or excess stock.• Collaborate with production and operations teams to align procurement priorities with build schedules, customer commitments, and changing program needs.• Ensure purchasing records, supplier documentation, and contract files are accurate and audit-ready while supporting internal, customer, and regulatory reviews.• Analyze supply chain exposure such as constrained materials, supplier instability, and external disruptions, and implement practical mitigation strategies.• Contribute to proposal and planning efforts by supplying cost inputs, lead-time guidance, sourcing recommendations, and make-versus-buy analysis.• Promote process improvements, reporting discipline, and best practices across supply chain activities while providing guidance to less experienced team members as needed.
2026-10-05T00:00:00Z

2 results for Customer Service Manager in Irving, TX