6 results for Service Desk Analyst in Irvine, CA

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-23T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T00:00:00Z

Data Analyst

Los Angeles, CA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Data Analyst to join our team in Los Angeles, California, on a long-term contract basis. This role offers an exciting opportunity to contribute to fraud detection and prevention efforts by leveraging advanced data analytics. You will play a pivotal role in analyzing complex datasets and providing actionable insights to support anti-fraud initiatives. Responsibilities: • Analyze large datasets to identify patterns, trends, and anomalies related to suspected fraud. • Develop and implement fraud analytics models to detect and prevent fraudulent activities. • Collaborate with cross-functional teams to investigate potential fraud cases and provide detailed reports. • Monitor and assess the effectiveness of anti-fraud strategies and recommend improvements. • Utilize advanced data analysis techniques to enhance fraud detection processes. • Prepare visualizations and presentations to communicate findings to stakeholders. • Conduct thorough investigations into flagged transactions or activities and document findings. • Support the development of automated tools and processes for fraud prevention. • Stay updated on industry best practices and emerging technologies related to fraud analytics. • Ensure compliance with regulatory requirements and company policies in all investigations.
2026-03-17T00:00:00Z

Data Analyst

Irvine, CA
onsite
Permanent
140000 - 170000 USD / Yearly
We are looking for a skilled Revenue Operations Analyst to oversee the development and optimization of reporting and analytics across Sales, Marketing, and Customer Care teams. This role requires a strategic thinker who can transform data into actionable insights, standardize performance metrics, and enhance operational efficiency. Based in Irvine, California, this position offers the opportunity to lead data-driven initiatives that support organizational growth. Responsibilities:• Create and maintain dashboards and automated reports for Sales, Marketing, and Customer Care teams using Salesforce, Excel, and visualization tools.• Define and implement standardized key performance indicators (KPIs) to measure and optimize the revenue cycle from lead generation to customer satisfaction.• Conduct detailed analyses of sales funnel performance, conversion rates, and customer care trends to identify actionable insights.• Act as a Salesforce expert, ensuring data accuracy, optimizing workflows, and developing advanced reports.• Manage and mentor a team of two analysts, fostering their attention to detail and maintaining high-quality standards.• Write and maintain queries to extract, transform, and analyze data from Salesforce and associated databases.• Document data definitions, reporting logic, and business rules to ensure consistency and institutional knowledge.• Identify inefficiencies in revenue processes and propose data-driven solutions for improvement.• Provide historical data insights and predictive analysis to support campaign planning.• Ensure compliance with industry regulations and internal standards in all data management and reporting activit
2026-03-03T00:00:00Z

Data Analyst

Irvine, CA
onsite
Temporary
28 - 32 USD / Hourly
We are seeking a QA Analyst for a dynamic, fast-paced weekly release environment to support and ensure high-quality delivery. Key Responsibilities:<ul><li>Execute manual QA testing activities in a weekly release cycle.</li><li>Perform thorough scope testing and regression testing for every release.</li><li>Conduct hands-on testing of Salesforce applications.</li><li>Test integrations with other platforms and validate APIs.</li><li>Create and expand test cases rooted in impacted functionality and new requirements.</li><li>Collaborate closely with developers, product managers, and business stakeholders to understand requirements, priorities, and areas affected by code changes.</li><li>Identify bugs early in the lifecycle before code reaches production.</li><li>Work independently with minimal supervision, proactively raising potential quality concerns.</li><li>Leverage tools such as Postman for API testing.</li><li>Document detailed defect reports and track issues to resolution.</li></ul>
2026-03-10T00:00:00Z