17 Results for Customer Support Specialist Jobs in Iowa City, IA

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Customer Service Representative

Davenport, IA
onsite
Temporary to Hire
19.00 - 24.00 USD / Hourly
We're seeking a Customer Service Representative for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule. What You'll Do<ul><li>Process and manage customer orders through an ERP system</li><li>Review purchase orders for accuracy and coordinate order updates as needed</li><li>Communicate with customers regarding order status, shipments, pricing, and invoicing questions</li><li>Partner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are met</li><li>Maintain customer portals and web-based ordering systems</li><li>Research and resolve order discrepancies, shipment issues, and customer concerns</li><li>Provide shipment documentation and related order information</li><li>Assist with returns, credits, and other account-related requests</li><li>Support customers with system and portal-related questions</li></ul>If you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.
2026-11-06T21:28:43Z

Receptionist

Dave, IA
onsite
Temporary / Contract
17.00 - 20.00 USD / Hourly
Seasonal Front Desk Receptionist (Tax Season)Duration: January through Mid-April 2027Schedule: Full-Time | Monday-Friday It's that time of year! We're partnering with several public accounting firms as they prepare for a busy tax season and are seeking organized, professional individuals to support their front desk operations. This opportunity is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service. Apply today or give our team a call at 563-359-3995 to learn more! Responsibilities:<ul><li>Greet clients and visitors in a professional manner</li><li>Answer and direct incoming phone calls</li><li>Schedule appointments and assist with client communications</li><li>Manage incoming and outgoing mail and documents</li><li>Support tax season workflow by organizing client paperwork</li><li>Perform general administrative and clerical tasks</li><li>Maintain confidentiality of sensitive client information</li></ul>What to Expect:<ul><li>Full-time hours throughout tax season</li><li>Opportunity to gain experience in a professional accounting environment</li><li>Exposure to public accounting and tax operations</li><li>Great fit for individuals seeking seasonal office experience or those interested in accounting and business environments</li></ul>
2026-11-11T20:04:19Z

Inside Sales Assistant

Muscatine, IA
onsite
Permanent / Full Time
42000.00 - 52000.00 USD / Yearly
Are you the person everyone relies on to keep things moving? Do you thrive in a fast-paced environment where no two days look the same, love helping customers, and take pride in keeping details accurate and organized?We're looking for a motivated, dependable, and customer-focused professional who enjoys wearing many hats. This is a highly visible role that blends customer service, sales support, event coordination, and administrative responsibilities. You'll be the go-to person who helps ensure customers receive exceptional service while supporting a busy sales team behind the scenes.What You'll Be DoingCustomer Service & Sales Support<ul><li>Serve as a key point of contact for customer inquiries and order-related questions</li><li>Enter and maintain customer orders with a high level of accuracy</li><li>Assist customers with order status updates, inventory availability, and delivery timelines</li><li>Support the sales team with documentation, reporting, and customer communications</li><li>Help track orders, research inventory, and coordinate follow-up activities</li></ul>Customer Experience & Event Coordination<ul><li>Coordinate customer visits, tours, and special events from start to finish</li><li>Manage scheduling, logistics, materials, catering, and visitor preparations</li><li>Support customer appreciation events and help create a positive customer experience</li><li>Build strong relationships by providing professional, responsive service</li></ul>Administrative & Operational Support<ul><li>Maintain customer files, records, and databases</li><li>Prepare reports related to sales activity, inventory, and business operations</li><li>Assist with claim processing, documentation, and follow-up</li><li>Manage calendars, schedules, and departmental information</li><li>Provide general office and administrative support where needed</li></ul>
2026-11-13T20:28:46Z

Inventory and Purchasing Specialist

Cedar Rapids, IA
onsite
Temporary to Hire
35.00 - 40.00 USD / Hourly
Are you a detail-oriented operations professional who enjoys working across inventory, purchasing, vendor relations, and process improvement? Our client is seeking a Inventory and Purchasing Specialist to play a key role in managing customer and vendor returns while supporting purchasing and inventory functions across the organization.This position offers a unique blend of inventory control, purchasing support, vendor communication, data management, and process coordination. The ideal candidate is highly organized, analytical, and comfortable managing multiple priorities in a fast-paced environment.Key ResponsibilitiesReturns, Inventory & Accounting Support<ul><li>Manage customer returns from initiation through final resolution.</li><li>Process vendor returns for damaged, defective, inaccurate, or excess inventory.</li><li>Perform inventory cycle counts and assist with reconciliation efforts.</li><li>Support annual physical inventory activities across multiple locations.</li><li>Process inventory adjustments and maintain accurate inventory records.</li><li>Work closely with warehouse teams to ensure inventory accuracy and timely issue resolution.</li></ul>Purchasing & Supply Chain Support<ul><li>Request and evaluate vendor quotes.</li><li>Create and manage stock purchase orders.</li><li>Process and monitor direct-ship purchase orders.</li><li>Coordinate inventory transfers between locations.</li><li>Review and process purchase order acknowledgements.</li><li>Follow up on open or unacknowledged purchase orders.</li><li>Track shipments and expedite late deliveries.</li><li>Update order status and delivery information within the ERP system.</li><li>Assist with purchasing reports, data analysis, and inventory planning initiatives.</li><li>Resolve vendor shipment discrepancies and coordinate corrective actions.</li></ul>Vendor & Data Management<ul><li>Establish and maintain vendor records and contacts.</li><li>Maintain product and warehouse item files.</li><li>Ensure accurate documentation and electronic file organization.</li><li>Support continuous improvement efforts related to purchasing and inventory processes.</li></ul>
2026-11-02T21:38:44Z

Property Coordinator

Cedar Rapids, IA
onsite
Temporary / Contract
18.00 - 21.00 USD / Hourly
Our client is looking for a Property Coordinator to join their team on a contract basis! Are you a highly organized professional who enjoys keeping operations running smoothly and providing exceptional customer service? We are seeking a Property Coordinator to support a busy property management team in the Cedar Rapids area. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys working with tenants, vendors, and internal stakeholders.Key Responsibilities<ul><li>Coordinate day-to-day property operations and administrative activities</li><li>Serve as a primary point of contact for tenants, residents, vendors, and visitors</li><li>Track and coordinate maintenance requests, work orders, and vendor services</li><li>Assist with lease administration, renewals, and tenant communications</li><li>Maintain accurate property records, files, and documentation</li><li>Process invoices, receipts, and other property-related paperwork</li><li>Prepare reports, spreadsheets, and correspondence as needed</li><li>Support occupancy tracking, move-ins, move-outs, and general office operations</li><li>Help ensure a positive tenant experience through timely communication and follow-up</li></ul>
2026-10-29T20:54:05Z

Data Entry Clerk

Cedar Rapids, IA
remote
Temporary / Contract
15.50 - 16.00 USD / Hourly
We are seeking a detail-oriented professional to support compliance and operational review activities within a highly regulated financial services environment. This role focuses on executing established processes, reviewing information for completeness, documenting activities, and coordinating communications using standardized procedures and templates. The ideal candidate is organized, accurate, comfortable working with confidential information, and able to follow detailed workflows with minimal supervision. Responsibilities<ul><li>Execute client identity verification reviews using established procedures.</li><li>Conduct batch and individual record reviews and document results accurately.</li><li>Support sanctions and watchlist screening processes by gathering and organizing information for review.</li><li>Listen to recorded calls and document required details in internal systems.</li><li>Retrieve account, client, and transaction information for internal stakeholders.</li><li>Prepare and distribute standardized communications using approved templates.</li><li>Maintain tracking logs and ensure documentation is complete and up to date.</li><li>Escalate exceptions or discrepancies to senior team members for further review.</li><li>Follow regulatory, compliance, and operational procedures with a high degree of accuracy.</li><li>Assist with administrative tasks and special projects as assigned.</li></ul>
2026-10-30T14:58:43Z

Cash Applications Specialist

Cedar Rapids, IA
remote
Temporary / Contract
15.00 - 16.00 USD / Hourly
We are looking for a detail-oriented Cash Applications Specialist to support payment processing activities for a Long-term Contract position based in Cedar Rapids, Iowa. This role focuses on applying policy-related payments accurately, maintaining strong quality standards, and helping the team meet daily service expectations in a fast-paced office setting. The ideal candidate is comfortable handling high transaction volumes, communicating effectively with internal and external partners, and managing multiple priorities with accuracy and professionalism. Responsibilities:• Review incoming payment information and record policy-related transactions accurately across required business applications within established timelines.• Partner with team members to help the department achieve service level objectives while maintaining consistent productivity and quality.• Manage a high-volume workload by balancing multiple tasks, evaluating information carefully, and making sound day-to-day business decisions.• Communicate clearly and professionally with colleagues, customers, and other stakeholders through both written and verbal interactions.• Maintain familiarity with administrative workflows, operating procedures, and system-related processes needed to complete assigned work.• Follow company policies, regulatory requirements, safety practices, and departmental instructions in all aspects of daily responsibilities.• Provide support for additional operational tasks and special assignments as business needs evolve.• Demonstrate dependable attendance, punctuality, and reliability to ensure smooth team operations.
2026-11-10T20:04:06Z

Administrative Operations Assistant

Davenport, IA
onsite
Temporary / Contract
16.00 - 22.00 USD / Hourly
Administrative Operations Assistant You don't need years of experience — or experience in this industry — to be successful in this role. A well-established Quad Cities organization is looking for an up-and-coming administrative professional with the aptitude, personality and drive to grow into a highly versatile member of its administrative team.Maybe you're early in your career and ready for an organization to invest in your development. Maybe you have some administrative, customer service or office experience and know you're capable of more than your current role allows. Or maybe you've already built a solid foundation and are looking for a position where you can broaden your skills. In any case, this organization is interested in potential, learning ability and initiative — not simply finding someone who already checks every box. The OpportunityYou'll join an administrative team that is intentionally being built around cross-training, shared knowledge and development.Initially, you'll learn and support many of the team's foundational administrative and transactional responsibilities. As you gain knowledge and confidence, you'll have opportunities to cross-train in additional functions and take on greater ownership.Responsibilities may include:<ul><li>Transactional and accounting-related administrative support</li><li>Incoming mail, email and document processing</li><li>Phone and reception coverage</li><li>Scanning, attachments and electronic document management</li><li>Data entry and administrative activities within internal systems</li><li>Claims intake, documentation and administrative follow-up</li><li>Correspondence with internal and external contacts</li><li>Administrative support for multiple team members and departments</li><li>Maintaining organized and documented processes</li><li>Cross-training in additional areas as your knowledge develops</li></ul>Why This Opportunity Is DifferentThe organization isn't simply looking for another person to complete a fixed list of administrative tasks.They're building a cross-trained administrative team with greater depth and opportunity for development. The goal is for this person to learn multiple areas of the business and continue expanding their contribution based on their strengths, interests and performance. There isn't a predetermined next title or guaranteed promotion. There is a leader who enjoys developing people, a team structure designed around cross-training, and an opportunity to build skills well beyond where you start. If you've ever thought:“I know I'm capable of more — I just need someone to give me the opportunity to learn it.”...this may be worth exploring.
2026-11-06T21:28:43Z

Mailroom Coordinator

Cedar Rapids, IA
remote
Temporary / Contract
15.00 - 16.00 USD / Hourly
Entry-Level Office Opportunity | Get your foot in the door and elevate your resume! Ready to trade retail hours, weekend shifts, or food service schedules for a professional office environment before the holidays?My team and I are hiring for several entry-level office positions in Hiawatha starting at $16/hour. This Opportunity Could Be a Great Fit For:✅ Retail Leads & Supervisors✅ Customer Service Representatives✅ Teachers & Paraeducators✅ Bank Tellers & Universal Bankers✅ Recent College Graduates✅ Hospitality Professionals✅ Anyone with strong attention to detail and computer skills What You'll Be Doing:• Coordinate scheduled mail distribution and collection across the office, ensuring items reach the correct departments promptly.• Review incoming mail, research identifying details, and match documents to the appropriate policy or account information.• Prepare outbound mail by operating folding, inserting, and postage equipment to meet daily processing deadlines.• Handle outgoing check processing with a strong focus on accuracy and proper documentation.• Organize physical records for storage and retrieve files efficiently when requested by internal teams.• Manage returned mail by updating records, researching discrepancies, and routing materials for follow-up action.• Enter document-related information into internal systems with a high degree of precision and consistency.• Support general clerical activities such as scanning, photocopying, and maintaining orderly document workflows.
2026-11-10T19:58:46Z

Front Office & HR Support Coordinator

Davenport, IA
onsite
Temporary to Hire
18.00 - 23.00 USD / Hourly
A stable and well-established Davenport-area manufacturer is seeking a Front Office & HR Support Coordinator to become an integral part of its team. This is an excellent opportunity for someone who enjoys being the go-to person in an office environment while supporting Human Resources and helping keep daily operations running smoothly. This position combines front office responsibilities, employee support, administrative coordination, and payroll-related assistance. The ideal candidate is organized, dependable, professional, and enjoys building a long-term career with an employer that values longevity and teamwork. What You'll Do<ul><li>Serve as the first point of contact for visitors, employees, and incoming calls</li><li>Coordinate visitor check-in procedures and office security protocols</li><li>Manage incoming and outgoing mail</li><li>Provide administrative support across multiple departments</li><li>Assist the Human Resources team with confidential employee matters</li><li>Support payroll preparation and payroll-related administrative activities</li><li>Create and distribute employee communications and company newsletters</li><li>Coordinate employee acknowledgements, recognition efforts, and other office support activities</li><li>Maintain organized records and documentation</li><li>Assist with special projects and day-to-day office operations</li></ul> Why This Opportunity?This is a contract-to-hire opportunity with great long-term potential coming available due to a retirement! Join a company where employees build long-term careers and make a meaningful impact across the organization. You'll work closely with leadership, gain exposure to HR functions, and play a key role in supporting employees and daily business operations. Apply and share your resume and/or connect with our team directly by calling us at (563) 359-7535.
2026-10-23T17:48:43Z

Senior Electrical Engineer - Lead

Marion, IA
remote
Permanent / Full Time
160000.00 - 180000.00 USD / Yearly
Position: Senior Electrical Engineering - LeadLocation: RemoteSalary: $160,000 - $180,000 base + exceptional benefits with limited travel *** For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE . My email can be found on my LinkedIn page. ***Principal Electrical Engineering Leader Shape the Future of Critical Power Systems Are you the engineer everyone turns to when the project is complex, the stakes are high, and the answer isn't obvious? We're partnering with a highly respected engineering and technical services organization seeking a Senior Electrical Engineering - Lead to serve as the senior technical authority for a growing power solutions team. This is an opportunity to influence major commercial and industrial infrastructure projects while mentoring engineers and driving technical excellence across a diverse portfolio. What You'll Do • Lead the design and execution of complex low- and medium-voltage power distribution systems • Serve as the technical expert and trusted advisor on critical engineering projects • Mentor and develop a team of engineers through technical leadership and coaching • Review designs, solve complex power system challenges, and ensure engineering quality • Partner directly with clients, project teams, and stakeholders to deliver exceptional results • Influence engineering standards, best practices, and technical strategy What We're Looking For • Professional Engineer (PE) license required • Strong expertise in medium- and low-voltage power distribution • Deep knowledge of the National Electrical Code (NEC) • Experience with SKM or similar power system analysis tools • Background supporting commercial, industrial, manufacturing, energy, or mission-critical facilities • Proven ability to mentor engineers and lead through technical credibility • Strong communication and client-facing skills • Engineering consulting firms • Industrial power systems environments • Power delivery and electrical infrastructure organizations • Commercial and industrial facility design organizations If you're a respected technical leader who enjoys solving challenging power system problems, mentoring engineers, and helping clients navigate complex electrical infrastructure projects, we'd love to connect. Location: Remote within approved U.S. states. Limited travel as needed for project and client support. Apply confidentially today to learn more about this unique leadership opportunity.
2026-11-13T23:08:41Z

Benefits Specialist

Davenport, IA
onsite
Permanent / Full Time
24.00 - 27.00 USD / Hourly
Are you someone who truly enjoys helping employees navigate their benefits and supporting them through important life moments? We’re partnering with a well-established, multi-state organization to hire a Benefits Specialist who will play a key role in delivering a positive employee experience across a large, diverse workforce. This is an opportunity to join a collaborative, people-focused HR team where your attention to detail, empathy, and ability to communicate clearly will make a real impact every day. What You’ll DoIn this role, you’ll be the go-to resource for employees and leaders on benefits and leave-related questions. You’ll balance administrative precision with a high level of employee interaction. Key responsibilities include:<ul><li>Administer and support employee benefits programs, including open enrollment and annual renewals</li><li>Serve as a primary point of contact for employee benefits questions—ensuring timely, clear, and supportive communication</li><li>Manage leave of absence processes, including FMLA, and guide employees through documentation and eligibility</li><li>Partner with leadership and managers to address employee needs across multiple locations</li><li>Maintain and update benefit records within HRIS systems</li><li>Support compliance efforts, including tracking regulatory changes and coordinating handbook updates</li><li>Proactively follow up with employees to ensure they understand and elect appropriate coverage</li></ul> What Makes This Role Unique<ul><li>High-impact, high-visibility role supporting a large workforce across multiple states</li><li>Hands-on, employee-focused environment—this is not a behind-the-scenes role</li><li>Opportunity to improve processes and enhance communication, especially around benefits and leave</li><li>A tight-knit HR team that values collaboration, flexibility, and stepping in where needed</li></ul>
2026-10-23T22:13:45Z

Talent Acquisition Specailist

Cedar Rapids, IA
onsite
Temporary / Contract
24.00 - 28.00 USD / Hourly
Talent Acquisition Specialist (Contract)Multi-State Operations | Contract Opportunity Are you an experienced recruiter who thrives in a fast-paced, high-volume environment? Our client, a global organization with employees across multiple states, is seeking a Talent Acquisition Specialist to support full-cycle recruiting efforts and help attract top talent across various business functions.What You'll Do:<ul><li>Manage full-cycle recruitment for positions located across multiple states and business units</li><li>Partner with hiring managers to understand workforce needs and develop effective sourcing strategies</li><li>Source, screen, and interview candidates using a variety of recruiting channels</li><li>Coordinate interview scheduling and candidate communications across multiple time zones</li><li>Ensure a positive candidate experience throughout the hiring process</li><li>Maintain accurate candidate records within the applicant tracking system (ATS)</li><li>Support offer preparation, pre-employment processes, and onboarding coordination</li><li>Track recruiting metrics, pipeline activity, and hiring progress</li><li>Stay current on employment practices and recruiting compliance requirements across various states</li></ul>
2026-11-03T16:28:44Z

Payroll Tax Accountant

Davenport, IA
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
Are you a payroll tax professional who enjoys solving complex challenges, helping clients stay compliant, and being part of a collaborative team? We're partnering with a well-established CPA firm known for its strong reputation, employee longevity, and commitment to professional growth.This is an opportunity to join a team where people genuinely enjoy working together. You'll be surrounded by experienced professionals who value collaboration, support one another's success, and take pride in delivering exceptional service to clients. What You'll Do<ul><li>Prepare and review federal, state, and local payroll tax filings for multiple clients</li><li>Process payroll tax payments and ensure filing deadlines are met</li><li>Research and resolve payroll tax notices, audits, and agency inquiries</li><li>Reconcile payroll tax liabilities and payroll-related general ledger accounts</li><li>Assist with quarterly and year-end reporting, including W-2 preparation and filings</li><li>Maintain payroll tax registrations and unemployment accounts</li><li>Monitor payroll tax law changes and ensure ongoing compliance</li><li>Provide guidance and support to clients on payroll tax matters</li><li>Collaborate with accountants and payroll professionals to deliver outstanding client service</li><li>Support process improvements and special client projects</li></ul>Why You'll Love This Opportunity<ul><li>Established and respected CPA firm with a strong history of success</li><li>Long-tenured employees and a stable, supportive environment</li><li>Collaborative culture where teamwork is valued and recognized</li><li>Opportunities for professional growth and career advancement</li><li>Exposure to a variety of clients, industries, and complex payroll tax situations</li><li>Leadership that is invested in employee development and success</li><li>Competitive compensation and comprehensive benefits package</li><li>Positive work environment where your contributions make an impact</li></ul>If you're looking for a long-term career with a firm that values its people, encourages growth, and fosters a collaborative culture, we'd love to connect with you. Apply today to learn more about this exciting opportunity.
2026-11-03T17:48:43Z

Talent Acquisition Coordinator

Muscatine, IA
onsite
Temporary / Contract
- USD / Hourly
We're looking for a Talent Acquisition Coordinator who thrives on keeping people, processes, and schedules organized. If you're detail-oriented, customer-service focused, and enjoy supporting recruiting efforts behind the scenes, this could be a great opportunity to grow your career in talent acquisition. You'll play a key role in delivering a smooth experience for both candidates and hiring teams while helping keep recruiting operations running efficiently. What You'll Be Doing<ul><li>Coordinate and schedule interviews with candidates and hiring teams</li><li>Communicate with candidates throughout the hiring process</li><li>Support recruiting activities including resume review, candidate tracking, and follow-up</li><li>Assist with references, interview logistics, and recruiting administration</li><li>Maintain applicant tracking system data and recruiting records</li><li>Support campus recruiting, intern hiring, and other talent initiatives</li><li>Help ensure a positive and professional candidate experience</li></ul> Connect with our team today to learn more and assess for alignment with your goals! Reach us direct at (563) 359-7535!
2026-10-16T18:43:43Z

Retirement Plan Administrator

Davenport, IA
onsite
Permanent / Full Time
65000.00 - 80000.00 USD / Yearly
Join a Growing Team of Retirement Plan ProfessionalsAre you an experienced Retirement Plan Administrator who knows Relius inside and out? We're looking for a knowledgeable professional to manage a portfolio of retirement plans, provide exceptional client service, and play a key role in helping businesses navigate the complexities of plan administration and compliance.This is an excellent opportunity for someone who enjoys working directly with clients, thrives in a collaborative environment, and wants to be part of a team that values expertise, professional development, and long-term growth.What You'll Do<ul><li>Administer a variety of qualified retirement plans, including 401(k), profit-sharing, and cash balance plans.</li><li>Utilize Relius software daily to perform plan administration, compliance testing, reporting, and annual processing.</li><li>Prepare and review Form 5500 filings and related compliance documents.</li><li>Conduct annual testing, including ADP/ACP, top-heavy, coverage, and nondiscrimination testing.</li><li>Calculate employer contributions and participant allocations.</li><li>Process participant distributions, loans, rollovers, and hardship withdrawals.</li><li>Review census and payroll data to ensure accuracy and compliance.</li><li>Consult with plan sponsors regarding plan operations, regulatory requirements, and best practices.</li><li>Coordinate with advisors, recordkeepers, custodians, and payroll providers.</li><li>Assist with plan terminations, mergers, acquisitions, and corrective actions when necessary.</li></ul>Why You'll Love This Opportunity<ul><li>Work with a diverse client portfolio and a variety of retirement plans.</li><li>Join a collaborative team that values knowledge sharing and professional growth.</li><li>Gain exposure to complex retirement plan consulting and compliance projects.</li><li>Opportunity for advancement as your expertise grows.</li><li>Stable organization with a strong reputation and long-term client relationships.</li></ul>The Ideal CandidateThis role is perfect for a retirement plan professional who is confident using Relius, enjoys solving complex compliance questions, and wants to be a valued resource for both clients and colleagues. If you're looking for a position where your Relius expertise will be put to use every day and where you can continue to grow your career, we'd love to hear from you.
2026-11-04T17:18:45Z

Non-IT Business Analyst, 4 Expert

Cedar Rapids, IA
remote
Temporary / Contract
- USD / Hourly
We are looking for an experienced Business Analyst to support enterprise platform initiatives in Cedar Rapids, Iowa. This Long-term Contract position will focus on aligning business needs with technology delivery, improving visibility across work intake and roadmaps, and strengthening decision-making through clear requirements and reporting. The role calls for someone who is detail oriented and can work across business, data, and technical teams to guide priorities, clarify expectations, and help deliver scalable solutions. Responsibilities: • Guide portfolio intake activities by evaluating incoming work, organizing priorities, tracking dependencies, and maintaining visibility into timelines, risks, and progress. • Work closely with operational leaders, technical teams, and other partners to translate business objectives into practical solution approaches and delivery plans. • Create and maintain clear analysis artifacts such as requirement documents, workflow diagrams, user stories, business rules, and acceptance standards. • Contribute to enterprise data efforts by supporting initiatives tied to governance practices, integrations, API-enabled data exchange, reporting frameworks, and performance measures. • Partner with cross-functional teams on reporting and data capabilities related to carrier information, agent insights, and Book of Business analytics. • Lead discussions that build agreement among stakeholders, coordinate readiness activities, support validation efforts, and prepare updates for senior leadership. • Monitor portfolio and delivery health through structured reporting, helping teams address obstacles and respond to shifting business demands. • Support work that connects business analysis with digital platforms, analytics functions, and broader technology execution efforts. • Help ensure solutions are aligned with business goals, documented thoroughly, and positioned for effective implementation across multiple teams.
2026-10-29T16:04:28Z

17 results for Customer Support Specialist in Iowa City, IA