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4 results for Help Desk Tier 3 in Inglewood, CA
- Los Angeles, CA
- onsite
- Permanent
- 70000 - 80000 USD / Yearly
- We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency.<br><br>Responsibilities:<br>• Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components.<br>• Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools.<br>• Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated.<br>• Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals.<br>• Provide support for network connectivity issues and ensure seamless communication across platforms.<br>• Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction.<br>• Collaborate with team members to implement best practices for IT operations and security.<br>• Assist with system upgrades and installations to meet organizational needs.<br>• Monitor system performance and proactively address potential issues to minimize disruptions.
- 2026-02-17T00:00:00Z
- Woodland Hills, CA
- onsite
- Permanent
- 65000 - 75000 USD / Yearly
- <p>We are seeking a Service Desk Analyst to join our Full-Time Engagement Professional Division. This role is crucial in providing front-end user support, ensuring that all users, including C-Level Executives, receive excellent service and assistance with their technical needs.</p><p><br></p><p>As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions.</p>
- 2026-02-20T00:00:00Z
- Lake Forest, CA
- remote
- Temporary
- 47.5 - 55 USD / Hourly
- We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment.<br><br>Responsibilities:<br>• Supervise daily service desk activities to ensure high-quality support and client satisfaction.<br>• Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment.<br>• Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements.<br>• Oversee incident triage and prioritize tickets based on urgency and business impact.<br>• Communicate effectively with clients, providing updates and resolving service-related issues promptly.<br>• Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement.<br>• Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards.<br>• Serve as the escalation point for complex technical issues and client concerns.<br>• Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency.<br>• Ensure accurate documentation and time tracking for audit readiness and operational reporting.
- 2026-03-06T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary
- 35 - 38 USD / Hourly
- <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
- 2026-03-04T00:00:00Z