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3 results for Help Desk Tier 3 in Inglewood, CA

IT Helpdesk Support

San Pedro, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a Junior Desktop Support Technician to provide daily onsite support for an active device refresh project across two terminal locations in the Los Angeles area. This individual will be responsible for supporting desktop and laptop deployment activities, printer setup and troubleshooting, Windows imaging, and basic network connectivity. The position requires a junior-level technician who is dependable, service-oriented, and able to follow direction closely while supporting end users in a hands-on environment. Environment:<ul><li>2-3 years of desktop support, help desk, or related technical support experience</li><li>Experience supporting desktops, laptops, printers, and peripherals</li><li>Working knowledge of Windows 10 and Windows 11</li><li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP</li><li>Ability to image and deploy machines</li><li>Strong communication skills and professionalism with end users</li><li>Ability to follow direction and work within defined processes</li><li>Strong customer service skills</li></ul>
2026-05-08T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-04-30T00:00:00Z

IT Service Desk 1

Chatsworth, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Service Desk 1 specialist to join a contract assignment supporting end users in California. This role is ideal for someone who enjoys solving everyday technical issues, delivering responsive service, and working across core desktop and account support tasks. The position focuses on assisting internal users with Microsoft-based environments, access administration, and frontline troubleshooting in a hybrid support setting. Responsibilities: • Provide first-line technical assistance for common user issues related to Microsoft 365, Outlook, Exchange, account access, and password recovery. • Administer user profiles and permissions within Active Directory and Exchange, including account creation, updates, and access changes. • Investigate desktop, operating system, and entry-level network problems, resolving issues directly or routing them to the appropriate support tier. • Handle routine network and organizational assignment tasks required to support daily IT operations. • Complete workstation setup, software installation, maintenance activities, and foundational system administration duties. • Review endpoint security alerts in CrowdStrike, take initial action, and escalate potential threats when necessary. • Manage incoming support requests through the ticketing system while maintaining a responsive, timely, and customer-focused experience for internal staff.
2026-05-15T00:00:00Z