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2 results for It Support Specialist in Indianola, IA
- Johnston, IA
- onsite
- Temporary
- 19 - 21 USD / Hourly
- <p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
- 2026-04-13T00:00:00Z
- Des Moines, IA
- onsite
- Contract / Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives.<br><br>Responsibilities:<br>• Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed.<br>• Support transaction processing workflows, ensuring data accuracy and system integrity.<br>• Collaborate with software developers to implement system enhancements and new features based on client and operational requirements.<br>• Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform.<br>• Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner.<br>• Extract and analyze data to create customized reports for clients and internal stakeholders.<br>• Assist with compliance reporting and provide documentation during audit processes.<br>• Conduct sensitivity analyses to identify trends and support decision-making.<br>• Build and maintain strong client relationships to foster long-term satisfaction with the platform.
- 2026-04-13T00:00:00Z