<p>We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.</p><p>You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Recruit, hire, and onboard inside sales team members</li><li>Set clear activity goals and performance expectations</li><li>Coach, mentor, and develop team members to maximize performance</li><li>Build a culture focused on accountability, execution, and continuous improvement</li></ul><p><strong>Sales Growth & Execution</strong></p><ul><li>Drive revenue growth across existing, inactive, and new accounts</li><li>Develop outbound calling strategies to uncover new opportunities</li><li>Increase quote volume, speed, and conversion rates</li><li>Promote upselling and cross-selling across product lines</li></ul><p><strong>Sales Partnership</strong></p><ul><li>Collaborate closely with outside sales to support account management</li><li>Assist with quoting, order follow-up, and customer communication</li><li>Improve responsiveness and overall customer experience</li></ul><p><strong>Process & Performance Management</strong></p><ul><li>Standardize workflows for quoting, follow-up, and pipeline management</li><li>Track and manage KPIs, dashboards, and team performance</li><li>Drive CRM utilization and process consistency</li><li>Maintain pricing discipline and support margin optimization</li></ul><p><strong>Customer Experience</strong></p><ul><li>Ensure timely, accurate, and professional communication</li><li>Build strong relationships with contractors and trade partners</li><li>Resolve issues quickly with a service-oriented approach</li></ul>