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1 result for Member Support Coordinator in Indianapolis, IN
- Indianapolis, IN
- onsite
- Temporary
- 15 - 16 USD / Hourly
- <p>We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this contract to hire position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence.</p><p>• Provide internal support by answering procedural questions and offering technical assistance to staff.</p><p>• Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention.</p><p>• Conduct outbound member outreach to support retention initiatives and enhance member satisfaction.</p><p>• Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting.</p><p>• Manage membership transfers in and out of designated territories using specialized applications.</p><p>• Maintain accurate records and ensure timely processing of member requests and correspondence.</p><p>• Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success.</p>
- 2026-03-11T00:00:00Z