8 Results for Customer Experience Specialist Jobs in Hunt Valley, MD

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Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-10-07T00:00:00Z

Customer Service Representative

Arlington, VA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to provide high-quality support for conference-related inquiries and service needs in Arlington, Virginia. This is a Contract position suited for someone who communicates clearly, handles customer interactions professionally, and stays organized in a fast-paced environment. The ideal candidate will assist attendees and stakeholders by phone while ensuring accurate information, timely follow-up, and a positive service experience. Responsibilities: • Respond to incoming calls and customer questions related to conference services, registration matters, and event support needs. • Place outbound calls as needed to confirm details, provide updates, and resolve outstanding attendee concerns. • Enter and update order or registration information accurately within designated systems and records. • Deliver courteous, solution-focused assistance while addressing issues efficiently and escalating complex matters when appropriate. • Support conference operations by sharing accurate event information, deadlines, and service options with customers. • Maintain clear documentation of interactions, requests, and follow-up actions to ensure continuity of service. • Coordinate with internal teams to help resolve customer requests tied to conference logistics and participation. • Manage a steady volume of customer contacts while meeting service expectations for responsiveness and accuracy.
2026-10-07T00:00:00Z

Customer Service Representative

York, PA
onsite
Temporary / Contract
21 - 24 USD / Hourly
Ready to be part of a team driving a major business transformation? We're looking for a customer-focused, detail-oriented Customer Service Representative to play a key role in supporting a growing organization through a critical ERP transition and business integration. This isn't just a customer service position. It's an opportunity to bring valuable expertise, make an immediate impact, and help ensure seamless operations as the company transitions from QAD to SAP S/4HANA. Your knowledge and support will be instrumental in keeping customers happy, orders moving, and business running smoothly. What You'll Do:<ul><li>Process and manage customer orders with accuracy and efficiency.</li><li>Provide exceptional customer support and order status updates.</li><li>Coordinate with logistics and shipping teams to ensure on-time delivery.</li><li>Maintain accurate records and data within ERP systems.</li><li>Help preserve critical QAD knowledge during an important system transition.</li><li>Partner with internal teams to solve problems and keep operations moving.</li><li>Thrive in a fast-paced environment where your contributions truly matter.</li></ul>
2026-10-07T00:00:00Z

Customer Service Representative I

Baltimore, MD
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Sales Support Specialist

Rosedale, MD
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-10-07T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
The Sales Support Specialist provides administrative and operational support to the sales team to help drive revenue and ensure a smooth customer experience. This role assists with order processing, customer communication, reporting, documentation, and coordination across internal departments. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-10-07T00:00:00Z

Call Center Representative

Middle River, MD
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to join a busy service environment working onsite in Middle River, Maryland within the energy and natural resources industry. This opportunity is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction. Responsibilities:• Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach.• Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions.• Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently.• Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction.• Record call details accurately and update customer information in internal systems to maintain complete account documentation.• Partner with colleagues and cross-functional teams when issues require additional research or escalation.• Consistently work toward call quality expectations, response benchmarks, and overall service standards.• Keep current on company procedures, service updates, and relevant industry information to deliver accurate support.
2026-10-02T00:00:00Z

Credit Collections Specialist

York, PA
onsite
Permanent / Full Time
52000 - 58000 USD / Yearly
We are looking for a Credit Collections Specialist to support cash flow and minimize financial exposure by actively managing customer accounts in York, Pennsylvania. This position involves customer communication, and coordination to keep receivables current. Responsibilities:• Oversee a customer accounts, following up on outstanding invoices and driving timely payment resolution.• Review account payment patterns and financial risk indicators to support credit decisions and recommend appropriate limit changes when needed.• Manage sales orders placed on hold due to account status and authorize release once payment conditions or credit standing are acceptable.• Work closely with sales, customer support, and operations teams to address disputes, service issues, or other factors delaying payment.• Maintain organized documentation of collection outreach, account updates, payment commitments, and resolution progress.• Assist with month-end activities by preparing aging information and providing updates on receivables and collection progress.• Identify opportunities to strengthen credit and collections workflows, improve efficiency, and reduce exposure to bad debt.
2026-09-17T00:00:00Z

8 results for Customer Experience Specialist in Hunt Valley, MD