<p><strong>Service Desk Analyst (Healthcare)</strong></p><p><strong>Location:</strong> Norfolk, VA</p><p><strong>Employment Type:</strong> Contract to hire</p><p><strong>Job Description</strong></p><p>Robert Half is seeking a <strong>Service Desk Analyst</strong> to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.</p><p>The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly <strong>Epic</strong>, is highly preferred.</p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul><p><strong>Qualifications</strong></p><ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience supporting healthcare organizations</li><li>Experience with <strong>Epic</strong> or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul><p><strong>What We're Looking For</strong></p><p>We are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.</p>
<p>We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.</p><p><br></p><p><strong>POSITION: Help Desk/Desktop Support</strong></p><p><strong>LOCATION: Irving, TX (Hybrid)</strong></p><p><strong>DURATION: 3 Month Contract (Potential to convert)</strong></p><p><strong>RATE: $25-$29/HR</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.</p><p>• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.</p><p>• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.</p><p>• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.</p><p>• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.</p><p>• Maintain accurate asset information and contribute to organized inventory records for end-user technology.</p><p><br></p>
<p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset & Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
We are looking for a Cybersecurity Analyst to support a focused application security effort centered on identifying, validating, and resolving exposed secrets and credentials within source code repositories. This role is based in Murray, Utah, and is offered as a Long-term Contract position. The person in this role will work closely with engineering and security partners to move findings from investigation through remediation and documented closure in a fast-paced, project-driven environment.<br><br>Responsibilities:<br>• Investigate security alerts related to exposed credentials and embedded secrets found in source code repositories, confirming validity and potential risk.<br>• Partner with software engineers, application owners, and security teams to assign ownership, define remediation steps, and drive issues through resolution.<br>• Use scripting and automation tools such as PowerShell, Bash, or Python to streamline analysis, tracking, and follow-up activities.<br>• Review repository history and code context in Git and GitHub to support remediation planning and verify corrective actions.<br>• Document findings, decisions, remediation progress, and final disposition in a clear and audit-ready manner.<br>• Coordinate with cross-functional stakeholders across a large engineering organization to maintain momentum on a backlog of security findings.<br>• Evaluate factors such as credential type, privilege level, environment, and exposure scope to help prioritize response actions.<br>• Validate that completed fixes fully address the identified issue and close findings with accurate reporting and supporting evidence.
<p>We are looking for a Business Intelligence (BI) Analyst to support technology operations and data-driven improvement initiatives in Honolulu, Hawaii. This position works closely with a collaborative IT team to strengthen daily system performance, assist end users, and contribute to long-term infrastructure and reporting enhancements. The ideal candidate is comfortable balancing hands-on technical support with analytical problem-solving and is motivated by opportunities to improve reliability, security, and operational efficiency. Preference will be given to Hawaii residents due to the onsite nature of this role. To apply, please call Melissa Tree at 808.452.0254.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day technical assistance for employees by troubleshooting hardware, software, and access-related issues across desktops, thin clients, and mobile devices.</p><p>• Support the upkeep and configuration of core network and server environments, including switching, firewall administration, wireless connectivity, VPN access, and IP-based infrastructure components.</p><p>• Administer user identities and permissions within Active Directory and Microsoft 365 environments, ensuring appropriate access, account maintenance, and policy alignment.</p><p>• Assist with the management of virtualization and backup platforms to help maintain business continuity, system availability, and data protection standards.</p><p>• Prepare, deploy, refresh, and document end-user devices while overseeing equipment assignments, warranty details, and lifecycle tracking.</p><p>• Partner with internal teams and external vendors to resolve issues involving business-critical applications, including construction and design software platforms.</p><p>• Contribute to physical infrastructure maintenance by helping with server room organization, equipment installation, cable management, and retirement of outdated technology assets.</p><p>• Identify and recommend practical improvements to documentation, security controls, hardware standards, and overall system performance as part of ongoing modernization efforts.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues.<br>• Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations.<br>• Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance.<br>• Administer and manage user accounts and permissions within Active Directory.<br>• Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively.<br>• Document and track support activities to maintain accurate records and improve future processes.<br>• Collaborate with team members to implement IT solutions and upgrades as needed.<br>• Educate users on best practices for system usage and security.<br>• Ensure compliance with company policies and IT standards during all support activities.
<p><em>The salary range for this position is $90,000-$100,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance.</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Maintain the Reconciliation and Control functions within the Operations group</p><p>• Work with offshore reconciliations team and internal/external stakeholders on a daily basis to clear breaks and ensure all cash, position and trading accounts are reconciled</p><p>• Responsible for processing certain trade-related activity (fees, transfers, assignments, etc.) and fund financing (leverage facilities, subscription lines, etc.) entries in Advent Geneva general ledger</p><p>• Enter trades into Wall Street Office (“WSO”) and trade capture systems</p><p>• Set up Agency deals in WSO Agent and assist with other loan operation interfaces with IHS Market services</p><p>• Update and maintain reference data within the security master application for all securities/contracts applicable to the middle market direct lending strategy − Review transaction documentation to ensure completeness and accuracy within the loan systems.</p><p>• Ensure all loans are rolled and correct rates are set for the next accrual period</p><p>• Serve as bridge between Loan Operations (upstream) and Finance/Accounting (downstream) teams</p><p>• Coordinate and work with outside service providers (servicers, agents, auditors, custodians, third party administrators, etc.) as needed</p><p>• Work with IT and other internal teams to ensure operational efficiency and accuracy across middle and back office systems</p><p>• Identify automation opportunities and process improvement/control initiatives, including ad hoc project support and data mapping documentation</p>
<p>We are helping our client look for an HRIS Analyst to support and improve human resources systems that enable accurate data management, reliable reporting, and efficient day-to-day HR operations in Memphis, Tennessee. This role works closely with HR, IT, and business stakeholders to maintain system performance, resolve issues, and strengthen the overall use of workforce technology. The ideal candidate brings hands-on experience with enterprise HR platforms, strong analytical skills, and a commitment to data quality, compliance, and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Administer and support core HR technology platforms, including Oracle, Taleo, and related applications, to ensure stable and effective system performance.</p><p>• Investigate system, process, and data issues, then deliver timely resolution or coordinate with IT and external partners when escalation is needed.</p><p>• Maintain employee and organizational data by performing audits, validating transactions, and monitoring records for accuracy, security, and policy compliance.</p><p>• Produce recurring and ad hoc reports that help HR leaders and business partners make informed workforce decisions.</p><p>• Assist with system configuration updates, workflow improvements, security access maintenance, and organizational structure changes within HR applications.</p><p>• Participate in testing efforts for enhancements, upgrades, and implementations, including user acceptance testing and documentation of results.</p><p>• Create and maintain process guides, user instructions, and system documentation to support consistent HR operations and knowledge sharing.</p><p>• Provide functional support and training to end users by answering questions related to HR data, reporting, and system processes.</p><p>• Contribute to process improvement initiatives, technology projects, compliance reviews, and data governance activities that strengthen HR service delivery.</p>
<p>We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.</p><p>• Respond to service desk requests within defined service levels and follow issues through to timely resolution.</p><p>• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.</p><p>• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.</p><p>• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.</p><p>• Apply security and compliance practices that align with healthcare IT standards and organizational policies.</p><p>• Assist with technologies that support both patient-facing services and core business functions.</p><p>• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.</p><p>• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.</p>
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential.<br><br>Responsibilities:<br>• Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.<br>• Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.<br>• Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.<br>• Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.<br>• Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.<br>• Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.<br>• Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.<br>• Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.<br>• Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.
<p><strong>Cloud Security Engineer</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A firm based in Los Angeles, California is seeking a Cloud Security Engineer to strengthen its cybersecurity program across cloud, data, endpoint, identity, and enterprise environments. This is an opportunity to join a collaborative technology organization where security, risk management, and operational excellence are critical to the business.</p><p><br></p><p><strong>Role Summary</strong></p><p>This role has a particular emphasis on Microsoft Azure security and will partner closely with data engineering and technology teams to secure modern cloud-based data environments. The ideal candidate combines strong cloud security architecture and engineering expertise with practical experience across security operations, incident response, vulnerability management, data protection, and risk management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a security engineering resource across cloud environments, identity and access management, network security, data protection, and overall security architecture.</li><li>Partner with technology teams to implement and maintain secure solutions for enterprise applications, data platforms, and infrastructure.</li><li>Review system and application security configurations, architecture, and integrations before production deployment.</li><li>Monitor, investigate, and respond to cybersecurity incidents across enterprise systems and platforms.</li><li>Lead vulnerability management activities, including risk identification, remediation coordination, patching, and ongoing security improvements.</li><li>Support identity and access management initiatives, including authentication, authorization, and privileged access controls.</li><li>Enhance security monitoring, detection, alerting, and incident response capabilities.</li><li>Help automate and standardize security controls and operational processes.</li><li>Conduct security assessments and collaborate with internal and external stakeholders to identify and reduce risk.</li><li>Support governance, risk, compliance, audit, resiliency, and business continuity initiatives.</li></ul>
<p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Tyler Munis System Administration</strong></p><ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul><p><strong>Technical Support & Maintenance</strong></p><ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as <strong>Crystal Reports, SQL, SSRS</strong>, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul><p><strong>Customer Service & Functional Support</strong></p><ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul><p><strong>Secondary Technical Skills (Preferred but Not Required)</strong></p><p>These skills are not mandatory but are highly valuable in supporting ERP ecosystem:</p><ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul><p><strong> </strong></p>
<p>We are seeking a Senior Cloud Security Engineer to help protect and secure enterprise cloud environments across Azure and AWS. This role will focus on security architecture, threat detection, incident response, and the implementation of cloud security best practices.</p><p>Responsibilities</p><ul><li>Design and implement cloud security controls across Azure and AWS</li><li>Manage and enhance SIEM, EDR, and vulnerability management platforms</li><li>Investigate security incidents and perform root-cause analysis</li><li>Implement Zero Trust and identity security initiatives</li><li>Conduct security assessments and support remediation efforts</li><li>Develop security automation using PowerShell or Python</li><li>Partner with infrastructure and application teams to improve security posture</li></ul><p><br></p>
We are looking for an experienced D365 Business Central Systems Analyst to support and enhance a production ERP environment in Ames, Iowa. This Long-term Contract position will act as the key technical and functional resource for resolving system issues, strengthening platform performance, and assisting business users across inventory, warehousing, order processing, and finance. The role also focuses on improving connected applications, documenting system design, and translating operational needs into practical Business Central solutions.<br><br>Responsibilities:<br>•Serve as the primary point of support for the Business Central platform, addressing day-to-day issues and maintaining reliable system performance.<br>•Investigate transaction errors, posting discrepancies, and interface failures to identify root causes and implement lasting fixes.<br>•Configure and refine Business Central settings, user permissions, security roles, and workflow rules to align with operational needs.<br>•Partner with teams involved in warehouse activity, inventory control, order fulfillment, and finance to improve process efficiency within the system.<br>•Support and troubleshoot integrations between Business Central and external platforms, including eCommerce tools such as Shopify.<br>•Create and maintain clear documentation covering system architecture, business processes, configurations, and support procedures.<br>•Gather business requirements from stakeholders and translate them into functional recommendations and system updates.<br>•Provide practical end-user assistance and explain technical concepts in a clear manner to non-technical teams.
We are looking for an experienced Business Analyst to support a growing manufacturing organization in Dallas, Texas by strengthening the technology environment that underpins operations, finance, and leadership reporting. This position serves as a senior individual contributor who helps shape scalable systems, improve data reliability, and connect business needs with practical technology solutions across domestic and international teams. The role is well suited for someone who can combine analytical depth, enterprise systems knowledge, and strong cross-functional collaboration in a fast-moving environment.<br><br>Responsibilities:<br>• Direct the day-to-day coordination of external IT service providers to maintain dependable support across critical business systems.<br>• Define and reinforce standards for application setup, user permissions, system documentation, and data stewardship to promote consistency and control.<br>• Improve platform performance and uptime across essential operational and financial tools while supporting secure access and reliable usage.<br>• Lead initiatives that connect legacy or disconnected applications into more unified enterprise solutions that better support business growth.<br>• Oversee integrations, master data structures, and data quality practices to strengthen reporting accuracy and operational visibility.<br>• Create repeatable dashboards, templates, and analytical models that help leaders monitor performance and make timely decisions.<br>• Partner with internal teams and third-party vendors on enterprise application enhancements, issue resolution, governance activities, and ongoing updates.<br>• Support IT risk management by implementing practical controls for security, access administration, audit readiness, and system integrity.<br>• Translate technical matters into clear business terms and deliver recurring operational insights to executives and functional stakeholders.<br>• Build productive relationships across regions and functions to guide adoption of systems and reporting practices without direct authority.
We are looking for a Compliance Analyst to support international trade compliance activities in Raleigh, North Carolina. This position plays an important role in protecting the business from regulatory risk while helping improve cost control and operational performance across import and export processes. The individual in this role will coordinate compliance efforts, monitor trade requirements, and provide clear reporting and guidance to internal stakeholders.<br><br>Responsibilities:<br>• Oversee product classification activities for U.S. customs purposes and help maintain accurate trade records in line with regulatory requirements.<br>• Administer document retention practices and support supply chain security programs to strengthen compliance and risk controls.<br>• Track changes in import and export laws, tariffs, and government initiatives, then communicate relevant updates to affected teams.<br>• Partner with internal departments and an external drawback broker to assemble, review, and submit duty drawback claim support documentation.<br>• Prepare status updates and audit reporting related to drawback activities, ensuring stakeholders receive timely and accurate information.<br>• Identify opportunities to recover duties paid on imported goods and recommend actions that improve financial results.<br>• Manage obligations tied to Section 301, Section 232, and other applicable trade remedy programs.<br>• Deliver training and practical compliance guidance to cross-functional teams involved in trade-related operations.<br>• Provide oversight of compliance-related systems and processes to promote accuracy, consistency, and operational efficiency.
<p>We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale security industry technology initiative. This role focuses on providing remote technical support for an enterprise infrastructure program affecting thousands of sites nationwide, with an emphasis on equipment validation, issue resolution, and accurate documentation. The ideal candidate brings prior help desk or technical support experience, communicates clearly with users and internal teams, and works effectively in a structured, high-volume support environment. This is a long-term contract position.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for an infrastructure upgrade initiative supporting corporate locations across the country.</p><p>• Perform pre-deployment and post-deployment validation of IT hardware and related systems to confirm readiness and functionality.</p><p>• Troubleshoot Windows-based workstation and connectivity issues and guide users through timely resolution steps.</p><p>• Manage incoming support requests through the service desk system, ensuring tickets are documented thoroughly and updated accurately.</p><p>• Use Active Directory to assist with account-related support tasks and basic access troubleshooting.</p><p>• Maintain detailed records of findings, user interactions, and resolution outcomes to support project tracking and audit readiness.</p><p>• Collaborate with assigned team members and team leads to deliver consistent support coverage across scheduled shifts.</p><p>• Escalate complex technical problems when needed while following established support procedures and service expectations.</p>
<p>We are looking for a Business Systems Administrator to support and enhance the technology platforms that power a growing investment advisory firm in the East Bay. This role centers on administering Salesforce and a portfolio of business applications while partnering with teams across the organization to improve workflows, strengthen system controls, and resolve day-to-day technology issues. The ideal candidate brings hands-on experience managing SaaS platforms, a practical approach to automation, and the ability to turn business needs into reliable, user-friendly solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily administration of Salesforce, including configuration of objects, fields, user roles, permissions, reports, dashboards, and workflow automation.</p><p>• Provide timely troubleshooting and user support for Salesforce and other firm applications, ensuring employees can work efficiently across departments.</p><p>• Maintain and support key business platforms such as Orion, DocuSign, Box, Jump AI, Schwab Advisor Center, Fidelity Wealthscape, Calendly, and related tools.</p><p>• Manage user provisioning, security settings, application access, and routine system upkeep to maintain stable and compliant operations.</p><p>• Partner with software vendors and external IT resources to investigate issues, coordinate resolutions, and improve platform performance.</p><p>• Analyze current business processes, identify inefficiencies, and implement technology-driven improvements that reduce manual effort.</p><p>• Build, test, and maintain Salesforce Flows and other automations to streamline operations and support scalable business processes.</p><p>• Assist with system integrations, data transfers, upgrades, testing efforts, and broader technology initiatives across the firm.</p><p>• Create and maintain clear documentation for systems, procedures, integrations, and recurring administrative tasks while supporting onboarding, offboarding, access reviews, and security-related activities.</p>
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users.<br>• Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance.<br>• Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities.<br>• Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed.<br>• Assist users with identity and access issues by supporting authentication tools such as Okta.<br>• Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms.<br>• Set up, image, deploy, and maintain end-user devices to meet operational and security standards.<br>• Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.
We are looking for an experienced Operational Risk Analyst to support insurance, claims, and risk management activities for a real estate-focused asset management environment in Dana Point, California. This position plays a key role in protecting the portfolio by strengthening insurance program oversight, improving claim outcomes, and reducing operational exposure across managed properties. The ideal candidate brings strong analytical judgment, knowledge of risk transfer practices, and the ability to work closely with leadership, brokers, carriers, and third-party property managers.<br><br>Responsibilities:<br>• Support the yearly renewal cycle for multiple insurance programs by gathering underwriting information, reviewing coverage details, and helping assess options that improve protection and cost effectiveness.<br>• Oversee property and liability claims from initial notification through closure, coordinating with brokers, insurers, adjusters, and internal stakeholders to keep matters moving efficiently.<br>• Organize and review claim documentation such as incident records, photographs, estimates, invoices, and correspondence to ensure complete and timely submissions.<br>• Track litigation, demand response deadlines, coverage positions, and reserve activity, escalating issues when claim handling or insurer performance creates additional risk.<br>• Examine loss trends across the portfolio to identify recurring causes, high-exposure assets, and opportunities to reduce future incidents.<br>• Partner with property management teams to strengthen prevention efforts related to water damage, premises liability, safety, security, and other common property risks.<br>• Review management, vendor, and contractor agreements to confirm appropriate indemnity, insurance, and risk transfer provisions are in place.<br>• Maintain oversight of certificates of insurance for third-party partners, verifying compliance before property access or service activity begins.<br>• Assist with insurance and risk-related audit requests, lender documentation, and transaction due diligence for acquisitions, refinancings, and dispositions.<br>• Monitor property management reporting performance, enforce incident escalation standards, and provide risk-focused feedback on recurring operational weaknesses.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.</p><p>• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.</p><p>• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.</p><p>• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.</p><p>• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.</p><p>• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.</p><p>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.</p><p>• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.</p>
We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies.<br><br>Responsibilities:<br>• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.<br>• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.<br>• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.<br>• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.<br>• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.<br>• Administer user accounts and access permissions in directory services and other internal platforms as needed.<br>• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.<br>• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.<br>• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.<br>• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
We are looking for a knowledgeable and detail-oriented ERP Analyst to manage and support Tyler Munis systems in Saint Petersburg, Florida. This role involves overseeing system functionality, ensuring seamless operations, and collaborating with stakeholders to optimize processes. The ideal candidate demonstrates technical expertise, strong problem-solving skills, and a commitment to delivering excellent service.<br><br>Responsibilities:<br>• Administer, configure, and maintain Tyler Munis ERP modules to ensure system reliability and performance.<br>• Perform system updates, patches, and upgrades while managing environment refreshes.<br>• Monitor system functionality, troubleshoot technical issues, and coordinate resolutions with Tyler Technologies.<br>• Manage user roles, permissions, security settings, and workflow configurations to maintain system integrity.<br>• Develop and maintain documentation for system configurations, procedures, and workflows.<br>• Provide Tier 2 and Tier 3 technical support to resolve functional and technical challenges.<br>• Collaborate with departments to analyze business needs, improve processes, and implement system enhancements.<br>• Support integration efforts between Tyler Munis and other systems, such as financial and document management platforms.<br>• Assist with report creation using tools like Crystal Reports and Munis reporting utilities.<br>• Participate in disaster recovery planning and testing for ERP systems.
<p>We are looking for a Cyber Security Engineer to strengthen and modernize secure infrastructure across enterprise and industrial environments within chemicals manufacturing operations. This contract position with a path to a permanent role is based in New Jersey, and will focus on shaping resilient architecture for both IT and OT systems while ensuring strong alignment with cybersecurity and compliance expectations. The ideal candidate brings deep experience designing secure, scalable platforms and can partner effectively with technical and business teams to support safe, reliable operations.</p><p><br></p><p>Responsibilities:</p><p>• Create and evolve future-state architecture for infrastructure spanning networks, servers, virtualization platforms, cloud services, identity systems, and related core technologies.</p><p>• Develop secure and dependable solutions for corporate and plant environments that balance performance, uptime, and operational safety needs.</p><p>• Establish technical standards, reusable design patterns, and reference architectures to guide consistent implementation across IT and OT domains.</p><p>• Work closely with enterprise architects, application teams, operations technology teams, and cybersecurity partners to align infrastructure decisions across the organization.</p><p>• Design and strengthen infrastructure that supports industrial control environments, including plant networks, programmable control systems, and connected operational technologies.</p><p>• Integrate security-first principles into infrastructure planning by defining controls for segmentation, access management, monitoring, logging, vulnerability reduction, and incident readiness.</p><p>• Contribute to risk reviews, security assessments, and audit activities by identifying architectural gaps and recommending practical remediation strategies.</p><p>• Maintain clear technical diagrams, architecture records, and supporting documentation while advising stakeholders during project reviews and technology evaluations.</p><p>• Guide and mentor infrastructure engineers, promote knowledge sharing, and assess emerging technologies that can improve resilience, protection, and cost efficiency.</p><p><br></p><p>02710-0013476066</p><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to join the onsite IT team for a contract assignment. In this role, you will provide day-to-day technical support for employees, resolve a wide range of desktop and user issues, and ensure tickets are handled efficiently from intake through resolution. This opportunity is well suited for someone who enjoys hands-on troubleshooting, works well in a fast-moving environment, and takes pride in delivering dependable end-user support.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving hardware, software, application, and connectivity issues.<br>• Manage incoming service desk requests, prioritize support needs, and follow issues through to completion in a timely manner.<br>• Set up new and replacement computers, including imaging, configuration, deployment, and workstation preparation.<br>• Install, maintain, and troubleshoot desktop equipment such as printers, peripherals, and end-user devices.<br>• Support office technology needs by assisting with equipment moves, cable organization, and basic networking tasks.<br>• Maintain user access and assist with Microsoft-based systems, operating environments, and account-related support.<br>• Route advanced or specialized problems to the appropriate infrastructure, security, application, or network team members when necessary.<br>• Record troubleshooting activities, resolutions, and ticket updates clearly to support service quality and knowledge sharing.<br>• Deliver responsive, attentive customer service while supporting a high volume of onsite end-user requests.