1,088 Results for Help Desk Jobs in Html

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Service Desk Analyst

Brookhaven, GA
remote
Temporary to Hire
25.00 - 27.00 USD / Hourly
OverviewOur tech client in Brookhaven is looking to add a Service Desk Analyst with 2-4 years of experience for a 3-6 months contract-to-hire role. 4 days onsite/week with conversion salary up to $55k. Key Responsibilities:<ul><li>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.</li><li>Join Windows workstations to the domain and resolve connectivity problems.</li><li>Support the O365 Suite of applications</li><li>Configure and troubleshoot printers, ensuring reliable functionality for end-users.</li><li>Respond to service desk tickets promptly and maintain detailed documentation of solutions.</li><li>Collaborate with team members to improve IT processes and procedures.</li><li>Deliver high-quality customer service to clients and internal users.</li></ul>
2026-10-09T20:04:33Z

Help Desk Analyst

Memphis, TN
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are seeking a Help Desk Support Analyst to join a growing IT team supporting end users in a healthcare-related environment. This role is ideal for someone with a strong customer service mindset, solid phone presence, and previous help desk experience who enjoys helping users solve technical issues.During the first six months, this position will work onsite Monday through Friday for training and onboarding. Following conversion to a permanent employee, the schedule may include evenings, nights, weekends, or other assigned shifts, with remote work opportunities available based on business needs.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users via phone, email, and remote support tools</li><li>Troubleshoot hardware, software, password, and account access issues</li><li>Support Active Directory user account administration, including password resets and account maintenance</li><li>Document incidents, service requests, and resolutions in the ticketing system</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Deliver exceptional customer service while supporting a diverse user community</li><li>Follow established support processes, procedures, and service level expectations</li></ul>
2026-10-09T20:28:43Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale security industry technology initiative. This role focuses on providing remote technical support for an enterprise infrastructure program affecting thousands of sites nationwide, with an emphasis on equipment validation, issue resolution, and accurate documentation. The ideal candidate brings prior help desk or technical support experience, communicates clearly with users and internal teams, and works effectively in a structured, high-volume support environment. This is a long-term contract position. Responsibilities:• Provide front-line technical assistance for an infrastructure upgrade initiative supporting corporate locations across the country.• Perform pre-deployment and post-deployment validation of IT hardware and related systems to confirm readiness and functionality.• Troubleshoot Windows-based workstation and connectivity issues and guide users through timely resolution steps.• Manage incoming support requests through the service desk system, ensuring tickets are documented thoroughly and updated accurately.• Use Active Directory to assist with account-related support tasks and basic access troubleshooting.• Maintain detailed records of findings, user interactions, and resolution outcomes to support project tracking and audit readiness.• Collaborate with assigned team members and team leads to deliver consistent support coverage across scheduled shifts.• Escalate complex technical problems when needed while following established support procedures and service expectations.
2026-10-22T14:33:45Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a reliable and customer-focused Help Desk Technician to join our team. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests.Key Responsibilities:<ul><li>Provide day-to-day help desk support for desktop, laptop, and user account issues.</li><li>Support and administer Active Directory, including user account creation, password resets, and access management.</li><li>Assist with Office 365 support, including Outlook, Teams, and other Microsoft applications.</li><li>Perform PC imaging, setup, deployment, and refreshes for new and existing employees.</li><li>Manage and update incidents and requests through the ticketing system, ensuring accurate documentation and timely follow-up.</li><li>Troubleshoot hardware, software, printer, and connectivity issues.</li><li>Escalate more complex technical problems to senior IT staff when needed.</li><li>Provide excellent customer service and clear communication to end users.</li></ul>
2026-10-13T15:23:44Z

Help Desk Analyst II

Atlanta, GA
remote
Temporary / Contract
26.00 - 29.00 USD / Hourly
The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.Key Responsibilities<ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul>
2026-10-05T14:13:45Z

Help Desk

Miami, FL
onsite
Temporary / Contract
- USD / Hourly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-10-04T23:53:43Z

IT Help Desk Specialist

Los Angeles, CA
onsite
Permanent / Full Time
50000.00 - 65000.00 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T21:58:44Z

Help Desk Technician

Jacksonville, FL
remote
Temporary / Contract
- USD / Hourly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines
2026-10-12T18:58:43Z

Help Desk Analyst II

Lee, MA
onsite
Temporary / Contract
28.00 - 31.00 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-09-22T15:23:45Z

Help Desk II

Los Angeles, CA
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
Help Desk II OverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams. Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
2026-10-21T20:48:48Z

Second Shift Help Desk Analyst

Columbus, OH
onsite
Permanent / Full Time
55000.00 - 65000.00 USD / Yearly
We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care. Responsibilities:• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.• Diagnose common software and connectivity problems by applying structured troubleshooting methods.• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.• Install, configure, and maintain standard desktop applications and workstation settings as required.• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement
2026-10-01T18:43:45Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T12:53:42Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-10-01T14:18:43Z

Service Desk Analyst

Norfolk, VA
remote
Temporary to Hire
25.00 - 30.00 USD / Hourly
Service Desk Analyst (Healthcare)Location: Norfolk, VAEmployment Type: Contract to hireJob DescriptionRobert Half is seeking a Service Desk Analyst to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly Epic, is highly preferred.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul>Qualifications<ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Experience supporting healthcare organizations</li><li>Experience with Epic or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul>What We're Looking ForWe are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.
2026-10-16T18:08:42Z

Help Desk Analyst

Greenville, SC
onsite
Temporary / Contract
17.00 - 18.00 USD / Hourly
We are looking for a Help Desk Analyst to support daily technical operations for a plastics manufacturing organization in Greenville, South Carolina. This Contract position focuses on delivering responsive first-line assistance, resolving common hardware, software, and connectivity issues, and ensuring employees receive timely support. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a customer-focused approach in a fast-paced environment. Responsibilities: • Serve as the first point of contact for incoming support requests by phone or ticketing system, assessing issues and providing prompt technical assistance. • Troubleshoot routine user problems involving Microsoft Windows, password access, printers, network connectivity, point-of-sale devices, and other fixed or mobile equipment. • Guide employees on the effective use of new or revised technologies through clear instruction and practical user support. • Research technical questions by consulting company documentation, vendor resources, and knowledge base articles to identify effective solutions. • Escalate incidents that require advanced diagnosis to the appropriate support tier while ensuring all relevant details are communicated clearly. • Maintain accurate service records by documenting symptoms, actions taken, troubleshooting results, and final outcomes within the ticketing system. • Monitor open cases and follow through to closure while working within established service level expectations. • Contribute to consistent service desk operations by applying help desk procedures and adapting priorities as business needs change.
2026-10-16T11:53:41Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T14:28:42Z

Help Desk Analyst

Syracuse, NY
onsite
Temporary / Contract
22.00 - 26.40 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience. Responsibilities: • Provide first-line technical support for hardware, software, and access-related issues submitted by end users. • Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. • Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. • Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. • Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. • Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. • Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. • Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
2026-10-07T20:13:47Z

Help Desk Analyst I

Houston, TX
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently. Responsibilities: • Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access. • Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards. • Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed. • Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools. • Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation. • Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions. • Contribute to departmental initiatives and complete additional technology-related projects as assigned. • Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
2026-10-21T12:53:47Z

Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.70 - 28.60 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-07T15:08:45Z

Help Desk Technician

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach. Responsibilities:• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees• Set up new user accounts, configure system access, and prepare workstations for incoming staff• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation• Maintain and update user profiles, permissions, and group access within Active Directory• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions• Guide users through basic troubleshooting steps and escalate more complex issues when needed• Assist with workstation deployment, configuration changes, and general desktop support tasks
2026-10-09T14:43:45Z

Help Desk/Desktop Support Analyst

Chandler, AZ
onsite
Permanent / Full Time
48000.00 - 50000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution. Responsibilities: • Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office • Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications • Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through • Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory • Set up, configure, and maintain desktop and laptop equipment for employees and new hires • Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible • Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
2026-10-21T12:53:47Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

Tier I Help Desk

Bedford, MA
onsite
Temporary to Hire
28.00 - 31.00 USD / Hourly
We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems. Responsibilities: • Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization. • Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation. • Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience. • Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs. • Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues. • Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance. • Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed. • Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
2026-10-14T18:28:47Z

Help Desk/Desktop Support Analyst

San Francisco, CA
onsite
Temporary / Contract
30.00 - 35.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. This is an onsite, contract opportunity. Responsibilities:• Deliver remote and onsite technical support for staff using Windows workstations and related business technology• Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations• Administer Microsoft 365 applications and services, helping users with account access and productivity tool support• Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes• Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees• Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution• Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support• Assist with basic network and connectivity problem solving, including common endpoint and access-related issues• Contribute to general IT operations and endpoint administration to support a stable and secure computing environment
2026-10-19T16:38:45Z

Help Desk

Inverness, IL
onsite
Temporary to Hire
18.00 - 21.00 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T14:13:45Z

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