437 Results for Desktop Support Technician Jobs in Html

Add your latest resume to match with open positions.

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns. Responsibilities: • Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability. • Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied. • Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions. • Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics. • Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness. • Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed. • Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
2026-10-20T18:53:49Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
Emphasis is more on communication and soft skills experience Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.
2026-10-28T13:43:42Z

Help Desk/Desktop Support Analyst

Malvern, PA
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership. Responsibilities: • Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner. • Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through. • Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms. • Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments. • Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues. • Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use. • Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site. • Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities. • Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
2026-10-20T15:18:46Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function. Responsibilities:• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.
2026-10-28T13:28:44Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records. Responsibilities: • Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site. • Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards. • Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes. • Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices. • Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices. • Guide users on effective use of workstations, software applications, and the local network environment through informal training and support. • Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed. • Support additional business applications and software platforms as operational needs evolve. • Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
2026-10-15T14:18:44Z

IT Support Specialist (Legal Technologies)

Atlanta, GA
remote
Temporary to Hire
35.00 - 40.00 USD / Hourly
OverviewWe are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.The ideal candidate will have strong experience with Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms. Prior law firm experience is required. Responsibilities<ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
2026-11-06T15:23:43Z

Help Desk/Desktop Support Analyst

Somerset, NJ
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care. • Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible. • Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards. • Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation. • Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed. • Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks. • Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required. • Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.
2026-10-29T19:13:48Z

Tier II Helpdesk

Bedford, MA
onsite
Temporary / Contract
32.00 - 35.00 USD / Hourly
We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support. Responsibilities: • Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity. • Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. • Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications. • Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations. • Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal. • Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards. • Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment. • Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle. • Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources. • Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
2026-10-22T12:28:43Z

Help Desk/Desktop Support Analyst

White Plains, NY
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites. Responsibilities: • Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment. • Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access. • Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate. • Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems. • Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting. • Respond to service requests in a timely manner and communicate clearly with users throughout the support process. • Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support. • Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
2026-10-09T15:48:44Z

Service Desk Analyst L2

Addison, IL
onsite
Temporary / Contract
27.71 - 29.08 USD / Hourly
We are looking for an experienced Service Desk Analyst L2 to join a team supporting employees across a range of end-user technologies in Addison, Illinois. This Contract position is ideal for someone who enjoys solving technical issues, delivering dependable user support, and handling escalated incidents with professionalism. The role combines hands-on troubleshooting with documentation, collaboration, and continuous improvement of support processes. Responsibilities: • Resolve escalated technical issues involving desktops, laptops, mobile devices, printers, scanners, and related workplace technology. • Diagnose and correct problems affecting Windows systems, Microsoft 365, user accounts, hardware, business applications, network access, and printing services. • Manage assigned service desk tickets from escalation through completion, keeping users informed and maintaining accurate case records. • Route highly complex incidents to the appropriate support teams while providing detailed findings, testing results, and supporting diagnostics. • Administer and support environments that include Active Directory, Microsoft Entra ID, Intune, and other endpoint management tools. • Assist with device imaging, workstation setup, software deployment, equipment replacement, and scheduled technology refresh efforts. • Work alongside cybersecurity partners to address endpoint risks, support patching activities, and help resolve security-related technical concerns. • Analyze repeat incidents to uncover underlying causes and recommend improvements that reduce future support volume. • Produce and update support documentation, troubleshooting guides, and knowledge base content to strengthen team effectiveness. • Provide guidance to entry-level service desk staff and contribute to onboarding, training, rollout activities, and other IT support projects.
2026-11-06T22:23:43Z

Help Desk/Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration. Responsibilities: • Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization. • Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner. • Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication. • Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance. • Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly. • Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution. • Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency. • Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
2026-10-29T18:43:48Z

Help Desk/Desktop Support Analyst

Gilbert, AZ
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Gilbert, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service in a detail-oriented services environment. The role focuses on supporting Microsoft Windows systems, handling service desk requests, and maintaining a smooth desktop experience across the organization. Responsibilities: • Provide frontline technical assistance for desktop, laptop, and workstation issues, ensuring users receive timely and effective support. • Diagnose and resolve common Microsoft Windows 10 and related system problems through hands-on troubleshooting and remote support. • Manage incoming service desk tickets, document resolutions clearly, and follow through to closure within expected response times. • Support user account administration tasks in Active Directory, including access updates, password assistance, and basic account maintenance. • Install, configure, and maintain desktop software and standard business applications used by employees. • Escalate more complex technical problems when needed while keeping users informed of progress and next steps. • Perform routine system checks and assist with workstation setup, replacement, and general endpoint support activities.
2026-10-30T19:23:44Z

Help Desk Analyst (overnight shift)

Minnetonka, MN
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
We are looking for a Help Desk Analyst I to work an overnight shift (T, W, TH, Fr 10pm-8:30 am). In this role, you will serve as a first point of contact for technical issues, helping users resolve problems efficiently while maintaining accurate service records. This opportunity is well suited for someone who enjoys troubleshooting, communicates clearly, and can stay organized in a fast-paced support environment. Responsibilities:• Manage incoming support requests and system notifications through the ticketing platform, ensuring timely follow-up and resolution.• Record each customer interaction thoroughly, capturing issue details, business impact, troubleshooting activity, and final outcomes with precision.• Keep service requests current and aligned with established response and resolution timelines.• Apply standard support procedures across incident handling, problem resolution, change activities, and knowledge documentation.• Identify complex or high-impact technical issues early and route them to the appropriate escalation path.• Track service performance and recovery efforts while maintaining accurate operational reporting.• Deliver attentive assistance to customers during standard and after-hours coverage, including possible evening, weekend, or on-call support.• Collaborate effectively with teammates, partner groups, and internal stakeholders to resolve issues and maintain service quality.
2026-11-05T11:33:41Z

Software Support Engineer

Lodi, WI
onsite
Permanent / Full Time
90000.00 - 120000.00 USD / Yearly
Robert Half is partnering with a company in Wisconsin to help them hire an experienced Software Support Engineer. In this role you're responsible for supporting, maintaining, and improving the company's business and technical software applications. This role focuses on application administration, troubleshooting, user support, and developing tools and integrations that improve system functionality and reduce manual processes. The position will support a variety of applications, including CAD/PDM software, ERP systems, and internal business applications. Working with IT, internal users, software vendors, and the MRP/ERP Solutions Consultant, this person will help resolve application issues, maintain system integrations, improve data accuracy, and identify opportunities to make software and business processes more efficient. Principal Responsibilities<ul><li>Administer and support company software applications, including user access, licensing, system settings, upgrades, troubleshooting, and software deployments.</li><li>Serve as a primary point of contact for application-related questions and technical support, helping users resolve issues and get the most out of available software.</li><li>Develop and maintain utilities, scripts, and integrations that connect business applications, databases, and internal systems using C#/.NET, VB.NET, or other supported programming languages.</li><li>Identify opportunities to automate repetitive tasks, improve workflows, reduce manual data entry, and increase system efficiency.</li><li>Use SQL to retrieve, compare, and validate data across systems, helping identify discrepancies and maintain data accuracy.</li><li>Support and improve existing integrations between company applications and the ERP system, working with the MRP/ERP Solutions Consultant to investigate transfer failures and resolve data issues.</li><li>Maintain and improve existing VBA/VB.NET scripts and other custom-developed tools.</li><li>Coordinate software installations, licensing, upgrades, and application deployments with IT and relevant software vendors.</li><li>Test application updates, integrations, and custom utilities before deployment. Maintain appropriate documentation, source control, error handling, and recovery procedures.</li><li>Provide user training and develop practical documentation and guides to help employees use company applications effectively.</li><li>Work with IT on infrastructure, security, user access, backups, and application deployments.</li><li>Collaborate with departments across the company to understand software issues, prioritize improvements, and implement practical solutions.</li><li>Perform other related duties as assigned.</li></ul>
2026-11-06T05:23:44Z

Help Desk/Desktop Support Analyst

Minneapolis, MN
onsite
Temporary / Contract
25.65 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently. Responsibilities:• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.
2026-11-04T11:18:36Z

Help Desk/Desktop Support Analyst

Wauwatosa, WI
onsite
Temporary / Contract
29.45 - 34.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization. Responsibilities: • Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment. • Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution. • Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions. • Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise. • Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution. • Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes. • Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources. • Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
2026-10-28T21:38:42Z

Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-10-12T20:08:44Z

Help Desk/Desktop Support Analyst

Raleigh, NC
remote
Temporary / Contract
17.41 - 20.16 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a contract team supporting customers. In this role, you will serve as an early point of contact for technical issues, helping users resolve problems related to Windows-based systems, peripherals, point-of-sale equipment, and related support tools. This opportunity is well suited for someone who communicates clearly, stays organized in a ticket-driven environment, and enjoys delivering dependable customer service in a fast-paced support setting. Responsibilities: • Respond to incoming support requests from customers and provide timely assistance by phone, remote tools, and ticketing systems. • Document new incidents thoroughly, update existing cases with clear notes, and maintain accurate records throughout the support process. • Troubleshoot issues involving Windows 10 devices, desktop applications, scanners, registers, and other end-user hardware or software. • Prioritize and triage service desk requests based on urgency, business impact, and established support procedures. • Guide users through problem resolution steps while setting clear expectations and delivering a consistent customer experience. • Escalate more complex technical concerns when needed and collaborate with team members to drive issues toward resolution. • Participate in onboarding and training activities to learn support workflows, product environments, and customer interaction standards. • Support a high volume of front-line requests as the team addresses increased ticket demand and ongoing service needs.
2026-10-28T20:28:44Z

L2 Service Desk Analyst

Lombard, IL
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: • Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership. • Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems. • Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees. • Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records. • Deliver attentive onsite and remote support to staff members, including leadership and other key users. • Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact. • Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours. • Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
2026-10-27T14:38:45Z

Level 2 Help Desk

New York, NY
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations. Responsibilities: • Handle escalated support tickets and service requests involving Windows, macOS, iOS, and related endpoint technologies, troubleshooting more advanced hardware, software, operating system, and application problems. • Act as the key point of contact for employees who need in-person or higher-level technical assistance, providing clear guidance and practical end-user instruction. • Review recurring support trends and escalations to uncover service gaps, recommend process enhancements, and help identify opportunities to improve automation and efficiency. • Develop and refine support documentation, knowledge articles, and user-facing technical resources so information remains current, useful, and easy to follow. • Work closely with cross-functional teams to enhance self-service tools and automated workflows related to account access, software delivery, device setup, and employee onboarding and offboarding. • Support endpoint management activities by maintaining device settings, enforcing compliance standards, deploying applications, and managing the lifecycle of Windows, macOS, and mobile hardware. • Configure, stage, deploy, and support laptops, desktops, monitors, docking stations, mobile devices, and other workplace technology equipment for employees. • Troubleshoot onsite issues involving connectivity, printers, conference room systems, peripherals, and workstation components to restore normal operations quickly. • Track technology assets accurately and assist with hardware refresh planning to maintain dependable, up-to-date equipment across the organization. • Escalate complex technical matters to infrastructure, security, or application teams with complete documentation and clear follow-through while contributing to broader service desk and endpoint improvement efforts.
2026-11-02T14:54:06Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
28.50 - 30.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users. • Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved. • Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly. • Support account access needs, including user setup, password assistance, and permissions work within Active Directory. • Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures. • Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions. • Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
2026-10-12T15:24:11Z

IT Support

San Jose, CA
onsite
Temporary / Contract
27.71 - 32.00 USD / Hourly
We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements. Responsibilities: • Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology. • Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work. • Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta. • Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune. • Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment. • Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity. • Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment. • Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment. • Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams. • Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
2026-11-02T20:48:41Z

Help Desk/Desktop Support Analyst

Monrovia, CA
onsite
Temporary / Contract
33.25 - 38.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in California. This Long-term Contract position supports a high-tech organization in the pharm/biotech sector, with a focus on delivering responsive desktop support, account administration, and device readiness in a Windows-based environment. The role is ideal for someone who combines strong troubleshooting ability with effective communication and a customer-first approach. Responsibilities: • Deliver first- and second-level support for desktop, laptop, and workplace technology issues, resolving user requests efficiently and professionally. • Administer Microsoft 365 services and user accounts, assisting with access, configuration, and day-to-day platform support. • Manage Active Directory tasks such as account updates, permissions coordination, and basic identity-related troubleshooting. • Prepare, configure, and deploy laptops and other end-user devices to support new hires, replacements, and refresh activities. • Support onboarding and offboarding activities by setting up or removing accounts, devices, and access in alignment with internal procedures. • Troubleshoot hardware and software problems across Windows 10 environments, documenting work performed through service desk ticketing tools. • Provide support for identity and access management processes, escalating more complex issues to specialized IT teams when needed. • Partner with infrastructure and application teams to route unresolved incidents appropriately and maintain a high standard of white-glove end-user service.
2026-10-28T20:48:44Z

IT Support Specialist

San Luis Obispo, CA
onsite
Temporary to Hire
36.00 - 38.00 USD / Hourly
email: valerie.montoya@roberthalf(.com) Robert Half is seeking a customer-focused IT Support Specialist to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service. Required Qualifications<ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
2026-11-07T00:58:40Z

3 5

437 results for Desktop Support Technician in Html