<p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for inquiries via phone, email, and in-person, providing courteous and helpful assistance.</li><li>Respond promptly to questions regarding our programs, services, events, or donations.</li><li>Maintain accurate client and donor records in our database.</li><li>Escalate issues to the appropriate team member when necessary and ensure proper follow-up.</li><li>Support special events, volunteer coordination, and community outreach as needed.</li><li>Gather feedback from stakeholders and report trends to support continuous improvement.</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a vital role in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and maintaining strong relationships with our clients. This position is ideal for a proactive individual who thrives in a fast-paced environment and is ready to contribute to the success of a company in the Health Pharma/Biotech industry.<br><br>Responsibilities:<br>• Address customer inquiries and concerns professionally and efficiently, ensuring a high level of satisfaction.<br>• Resolve customer issues from start to finish by coordinating with internal departments and providing timely updates.<br>• Utilize multiple internal systems to deliver accurate and consistent service throughout the day.<br>• Provide constructive feedback to management regarding service challenges or customer concerns to support continuous improvement.<br>• Participate in special projects as assigned, contributing to team and organizational goals.<br>• Accurately manage order processing, shipping coordination, and customer account setup while troubleshooting potential issues.<br>• Maintain thorough and accurate records of interactions, ensuring all data is entered with attention to detail.<br>• Collaborate with team members and other departments to meet customer needs and resolve complex cases.<br>• Handle mandatory overtime when requested to meet operational demands.
<p>We are seeking a detail-oriented Temporary Customer Representative to join our team. In this role, you will help ensure timely collection of outstanding payments, support accounts receivable operations, and maintain positive relationships with our clients. This position starts Monday 13th, 2026. You will be working Monday to Friday 8 am to 4 pm.</p><p><br></p><p>Responsibilities:</p><ul><li>Contact clients to collect outstanding balances and resolve billing issues in a professional and courteous manner.</li><li>Research and reconcile account discrepancies.</li><li>Document all collection activities and maintain updated records in our system.</li><li>Collaborate with internal teams to resolve payment disputes and ensure accurate invoicing.</li><li>Escalate complex accounts as needed according to company policies.</li></ul><p><br></p>
<p>We are looking for an experienced and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This position involves managing a high volume of order processing and requires close collaboration with sales and customer service teams. This role offers the opportunity to work remotely while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Process a large volume of orders received from sales and customer service teams with accuracy and efficiency.</p><p>• Enter contractual details into Salesforce and maintain organized electronic documentation.</p><p>• Modify customer licenses for new accounts and manage renewals for existing accounts.</p><p>• Notify customers about their registration links and provide guidance on the registration process.</p><p>• Collaborate closely with the sales and customer service teams to address any changes or updates related to orders.</p><p>• Utilize Microsoft Excel to ensure proper data management and reporting.</p><p>• Fulfill orders in compliance with company protocols and procedures.</p><p>• Maintain consistent communication with stakeholders to ensure seamless operations.</p>
We are looking for a dedicated Customer Service Representative to join our ambulatory clinic team in Seattle, Washington. In this long-term contract role, you will play a vital part in ensuring positive patient experiences by providing exceptional service and seamless coordination. This position is ideal for someone who thrives in a collaborative environment and is passionate about delivering outstanding customer care.<br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls, addressing patient inquiries with attention to detail and empathy.<br>• Schedule appointments accurately and efficiently while managing daily patient schedules.<br>• Greet and room patients, ensuring they feel welcome and comfortable from arrival to departure.<br>• Process payments and revenue transactions with attention to detail and accuracy.<br>• Communicate test results and other critical information to patients in a clear and detail-oriented manner.<br>• Coordinate with administrative and clinical staff to streamline operations and maintain patient safety.<br>• Leverage communication systems effectively to enhance workflow and patient satisfaction.<br>• Address patient concerns promptly, offering solutions and support to resolve issues.<br>• Maintain organized records and documentation to ensure compliance and operational efficiency.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a dedicated and detail-oriented Customer Service Representative to join a dynamic apparel company in Commerce, California. In this Contract to permanent position, you will play a key role in fostering positive customer relationships and ensuring seamless order management for retail and wholesale clients. This opportunity is ideal for individuals who excel in fast-paced environments and are committed to delivering exceptional service.<br><br>Responsibilities:<br>• Manage customer orders, returns, exchanges, and cancellations with precision and efficiency.<br>• Collaborate with internal teams, including warehouse, sales, and production, to ensure timely order fulfillment.<br>• Provide customers with accurate product information, pricing details, and updates on order status.<br>• Address and resolve customer concerns, escalating complex issues when necessary.<br>• Maintain up-to-date and accurate customer records and order details in company systems.<br>• Assist with compliance for retailer orders and support wholesale account management.<br>• Handle inquiries from retail and wholesale clients, ensuring their needs are met promptly and professionally.<br>• Contribute to improving processes and workflows to enhance overall customer satisfaction.
We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs.<br>• Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items.<br>• Process orders and enter customer information accurately into internal systems to support smooth daily operations.<br>• Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements.<br>• Handle email communication with customers in a clear, attentive, and service-focused manner.<br>• Maintain organized and accurate records through consistent data entry and documentation of customer interactions.<br>• Use Microsoft Word and Excel to track information, update documents, and support reporting or administrative tasks.<br>• Work closely with internal teams to resolve issues efficiently and ensure a positive customer experience.
<p>Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul><p><strong>Qualifications</strong></p><ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul><p><strong>Preferred Skills</strong></p><ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul><p><br></p>
<p>We are looking for a dedicated Part-Time Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role requires exceptional communication skills, attention to detail, and the ability to handle inquiries efficiently and with a strong focus on accuracy. If you thrive in a fast-paced environment and enjoy providing outstanding service, we encourage you to apply. This role is a 36-hour work week and onsite daily M-F.</p><p><br></p><p>Responsibilities:</p><p>• Utilize city-specific software to access, update, and manage customer account information and service requests.</p><p>• Address inquiries and concerns from customers, conducting research when necessary to provide accurate responses and solutions.</p><p>• Assist customers in understanding city programs, services, activities, and associated fees, guiding them to the appropriate forms, applications, or permits.</p><p>• Process service requests, provide timely updates, and resolve complaints effectively, escalating issues when appropriate.</p><p>• Maintain accurate records and documentation related to customer interactions and service transactions.</p><p>• Communicate clearly and with attention to detail with both internal and external stakeholders to ensure seamless service delivery.</p><p>• Demonstrate sound judgment in determining which issues require referral to other departments or personnel.</p><p>• Stay informed about municipal codes, policies, and procedures to provide accurate and up-to-date information to customers.</p><p>• Deliver exceptional customer service during high-volume call periods, ensuring satisfaction and efficiency.</p><p>• Follow established protocols for handling inbound and outbound calls, order entry, and related tasks.</p>
<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.</p><p><br></p><p><strong>*Fully ONSITE and must be Bilingual in Spanish*</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.</p><p>• Handle both inbound and outbound calls to address customer needs and provide accurate information.</p><p>• Assist customers in resolving issues, answering questions, and providing guidance on services offered.</p><p>• Document customer interactions and maintain accurate records in the system.</p><p>• Collaborate with team members to ensure seamless service delivery and problem resolution.</p><p>• Identify and escalate complex issues to appropriate departments for further support.</p><p>• Follow established protocols and procedures to maintain high-quality service standards.</p><p>• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.</p><p>• Provide feedback to improve customer service processes and enhance the overall experience.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a l9 month contract basis in Mountain View, California. In this role, you will support nonprofit organizations by managing their registration processes and addressing inquiries related to payments. This position offers the opportunity to work in a collaborative environment focused on philanthropy and community engagement.</p><p><br></p><p>Responsibilities:</p><p>• Assist nonprofit organizations with completing their PaymentWorks registration to ensure smooth transactions.</p><p>• Respond promptly to customer inquiries regarding registration processes and payment-related questions.</p><p>• Enter and maintain accurate documentation and data records.</p><p>• Utilize Excel and Outlook to manage and track communications and workflows effectively.</p><p>• Collaborate with the Grants Processing Team to ensure alignment and efficiency in service delivery.</p><p>• Provide detailed follow-ups with nonprofits to resolve any registration or payment issues.</p><p>• Maintain a detail-oriented and courteous demeanor in all communications, both written and verbal.</p><p>• Participate in team meetings twice per month to discuss progress and address challenges.</p><p>• Leverage Salesforce if applicable to streamline customer service processes.</p>
<p>We are looking for a bilingual Customer Service Representative to join a team in New Castle, Delaware. This Contract to permanent position offers an opportunity to provide top-notch service to clients in both English and Spanish. The role involves a range of responsibilities, including addressing customer inquiries, managing orders, and coordinating shipping processes, all while maintaining a detail-oriented and customer-focused approach.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by responding promptly to inquiries, concerns, and requests in both English and Spanish.</p><p>• Resolve customer issues effectively, ensuring a high level of satisfaction.</p><p>• Process and verify customer orders, ensuring all details are accurate and complete.</p><p>• Coordinate schedules and provide timely delivery updates to clients.</p><p>• Support dispatching and scheduling activities to optimize daily operations.</p><p>• Maintain organized and accurate records of customer interactions, orders, and documentation.</p><p>• Verify documents to ensure compliance with company procedures and policies.</p><p>• Communicate efficiently with internal teams, including operations and dispatch, to address customer needs.</p><p>• Contribute to billing processes by verifying charges and ensuring accuracy.</p>
<p>We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.</p><p>• Maintain and update customer account information, including forecasting, expediting, and order book management.</p><p>• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.</p><p>• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.</p><p>• Communicate commercial terms clearly to both customers and the sales team.</p><p>• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.</p><p>• Apply business guidelines and decisions appropriately to resolve customer situations.</p><p>• Conduct in-depth analysis using intermediate system knowledge to support account management.</p><p>• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.</p>
<p><strong>Customer Support Specialist</strong></p><p><br></p><p> <strong>Location:</strong> Louisville, KY (onsite)</p><p><br></p><p>A stable, privately held distribution and logistics company is seeking a <strong>Customer Support Specialist </strong>to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential.</p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Manage customer orders, inquiries, and updates</li><li>Coordinate with internal teams to ensure accurate and timely fulfillment</li><li>Support sales and assist with issue resolution</li><li>Maintain records and contribute to process improvements</li></ul><p><strong>Benefits</strong></p><ul><li>2 weeks PTO + 5 sick days</li><li>8 paid holidays</li><li>Health, dental, and vision insurance</li><li>Life insurance and EAP program</li><li>401(k) plan</li><li>Discretionary profit sharing</li></ul><p><br></p><p><br></p>
<p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
<p>Summary:</p><p>The role includes providing support to English and Spanish calling queues through answering and transferring calls, assisting callers and providing information. The support staff would also provide child care referrals to families. Support staff would assist with provider update calls, updating provider profiles and data entry (English and Spanish).</p><p> </p><p><u>DUTIES </u> </p><ul><li>Assist with R& R English and Spanish Calling Queues (assisting callers, transferring calls)</li><li>Provide child care referrals to families</li><li>Provide child development and community resources to callers</li><li>Update computerized provider records</li><li>Assist with provider updates (data entry, provider profiles)</li><li>Assist with department special projects and events (mass mailings, trainings/workshops)</li></ul>
<p><strong>Position Summary</strong></p><p> This role is responsible for managing end-to-end order operations across a multi-state region while serving as a central point of coordination between sales, logistics, supply chain, procurement, finance, vendors, and customers. The position has evolved beyond transactional order entry into a critical operations role that ensures revenue flow, operational efficiency, and financial accuracy. The individual in this role exercises independent judgment to resolve complex operational and financial issues and directly contributes to business performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operations Management</strong></p><ul><li>Oversee end-to-end order lifecycle from order entry through fulfillment and completion</li><li>Manage and resolve escalations related to order processing, delivery issues, and RMAs</li><li>Ensure timely and accurate order execution to support revenue realization</li></ul><p><strong>Supply Chain Coordination</strong></p><ul><li>Maintain inventory accuracy across systems and distribution centers</li><li>Execute Goods Receipts (GRs) and ensure alignment between physical and system inventory</li><li>Coordinate with logistics and distribution teams to resolve supply and delivery challenges</li></ul><p><strong>Procurement & Vendor Management</strong></p><ul><li>Create and manage purchase orders in alignment with operational needs</li><li>Review and approve vendor invoices, ensuring accuracy and compliance</li><li>Partner with vendors to resolve discrepancies and maintain performance standards</li></ul><p><strong>Financial Accuracy & Compliance</strong></p><ul><li>Support invoice reconciliation and ensure accurate financial posting</li><li>Identify and resolve billing discrepancies to minimize financial risk</li><li>Partner with finance to ensure alignment between operations and financial records</li></ul><p><strong>Cross-Functional Leadership</strong></p><ul><li>Serve as a primary escalation point across sales, logistics, finance, and customer teams</li><li>Coordinate activities across departments to ensure seamless operations</li><li>Drive communication and issue resolution in a fast-paced, multi-functional environment</li></ul>
<p>55,000 - 60,000</p><p><br></p><p>benefits:</p><ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul><p><br></p><p><br></p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul><p><br></p>
1. On-going business customer advocate monitoring product quality, delivery, customer complaints, issues and opportunities.<br>2. Respond timely to all customer calls, emails, phone calls.<br>3. Review, research, and enter new purchase orders as they are received.<br>4. Manage web data in conjunction with the Accounts Receivable team.<br>5. Support the plants and the sales team with various requests related to sales reports and web support.<br>6. Create and track RMA’s for quality issues.<br>7. Assist Accounts Receivable with the creation credit memos.<br>8. Assist in the completion of the annual Customer Service Satisfaction Survey.<br>9. Proactively contact customers regarding issuance of purchase orders and follow-up on all delinquent purchase orders.<br>10. Pursue payments for overdue invoices.<br>11. Provide backup support by filling in when team members are out of the office.<br>12. Assist with monthly inventory counts and entering inventory as needed.<br>13. Assist in monitoring stock and submitting material requisitions for inventory received from sister sites and outside vendors.
<p>We are looking for a Customer Experience Specialist to support customers in person, by phone and email while delivering a responsive, detail-oriented service experience in Holderness, New Hampshire. This Long-term Contract position is ideal for someone who can multi-task and enjoys speaking to the public. The right candidate will be comfortable handling a steady volume of inquiries, documenting details accurately, and helping customers reach successful outcomes.</p><p><br></p><p>Responsibilities:</p><ul><li>Welcome visitors and provide friendly, helpful customer service.</li><li>Share information about programs, events, memberships, and available services.</li><li>Assist guests with admissions, retail purchases, reservations, and membership transactions.</li><li>Operate the point-of-sale system accurately, including cash handling and drawer balancing.</li><li>Support retail inventory by stocking, pricing, and organizing merchandise.</li><li>Maintain a clean and organized front area, including opening and closing tasks.</li><li>Help coordinate equipment reservations and assist visitors as needed.</li><li>Use basic computer skills to manage multiple tasks in a fast-paced environment.</li><li>Restock supplies and move inventory from storage when needed.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Sales Support specialist to join our client's team that is based in Chatsworth, California. In this Contract to permanent role, you will assist with various sales processes, ensuring seamless operations and excellent customer service. This is an exciting opportunity to contribute to a dynamic team and grow your career in sales support. Position is 100% remote and must be able to commit to part time schedule - Monday - Friday 9am-2pm. </p><p><strong><em>Candidates based in Nevada are highly preferred but not required. </em></strong></p><p><br></p><p>Responsibilities:</p><p>• Process and manage customer orders with accuracy and efficiency, ensuring timely entry into company databases.</p><p>• Provide support to the sales team by handling inbound and outbound sales inquiries.</p><p>• Assist in maintaining up-to-date records of sales activities and customer interactions.</p><p>• Coordinate with internal departments to ensure smooth order fulfillment and delivery.</p><p>• Address post-sales inquiries and resolve customer concerns to ensure satisfaction.</p><p>• Support inside sales efforts by preparing quotes and proposals for clients.</p><p>• Monitor and follow up on pending orders to ensure deadlines are met.</p><p>• Contribute to the optimization of sales processes by identifying areas for improvement.</p><p>• Generate reports and provide insights to the sales team for better decision-making.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a contract position offering an exciting opportunity to engage with customers, vendors, and internal teams. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and ensure seamless coordination with all stakeholders.<br><br>Responsibilities:<br>• Communicate effectively with customers, vendors, and internal teams to ensure smooth processing of work orders.<br>• Provide excellent customer service by answering phone calls and assisting walk-in clients with professionalism and enthusiasm.<br>• Accurately input orders for stock glass, shop supplies, and office materials into the system.<br>• Track and manage inventory levels to ensure timely replenishment and availability of essential items.<br>• Coordinate and prioritize orders with vendors, builders, and other partners to meet deadlines.<br>• Prepare cost estimates based on client descriptions or technical drawings.<br>• Submit fabrication orders to the onsite shop and external vendors, ensuring accuracy and timeliness.<br>• Schedule client deliveries and installations, maintaining clear communication throughout the process.<br>• Manage accounts receivable, including posting checks and coding invoices appropriately.<br>• Handle general administrative tasks such as maintaining petty cash, processing credit card receipts, and organizing data and files.