1,674 Results for Customer Experience Specialist Jobs in Html

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Patient Access Specialist

Nashua, NH
onsite
Temporary to Hire
17.50 - 20.00 USD / Hourly
We are looking for a Patient Access Specialist to support patient intake and registration activities for a healthcare organization in Nashua, New Hampshire. This Contract to permanent opportunity is ideal for someone who combines strong customer service skills with accuracy in administrative and financial processes. In this role, you will help create a smooth patient experience by verifying information, explaining required documentation, and supporting compliant account setup before and during service. Responsibilities: • Manage patient admissions, registration, and pre-registration activities for scheduled and walk-in services while ensuring records are complete and accurate. • Verify demographic and insurance details, assign or confirm medical record numbers, and enter information correctly to support billing and claim accuracy. • Review physician orders and medical necessity criteria, identify documentation needs, and provide patients with clear instructions related to their visit. • Explain consent forms, notices, and patient education materials to patients or authorized representatives, obtain required signatures, and document completion appropriately. • Conduct inbound and outbound calls to gather missing account information, discuss patient financial responsibility, and collect point-of-service payments or outstanding balances when applicable. • Use insurance verification tools to confirm eligibility, select the correct coverage plan, and record benefit details that support reimbursement and clean claim submission. • Deliver compassionate, service-focused interactions that align with organizational standards for patient satisfaction and clear, accurate communication. • Monitor account quality through audits and reporting tools, correct registration issues, and share accurate data with leadership to maintain compliance and performance standards.
2026-10-22T19:18:46Z

Customer Assurance Representative

Lebanon, TN
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Customer Assurance Representative to support service-related customer interactions in Lebanon, Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can help coordinate between customers and service teams. The person in this role will manage incoming inquiries, provide timely updates, and contribute to a positive customer experience through consistent follow-through. Responsibilities: • Respond to inbound customer calls and messages with professionalism, accuracy, and a strong focus on service • Assist with scheduling, coordination, and follow-up activities that support field service or technician-related work • Provide customers with clear updates regarding service status, next steps, and expected timelines • Document customer interactions, service details, and resolutions in internal systems with close attention to accuracy • Work closely with service technicians and internal teams to help resolve issues efficiently • Escalate service concerns when needed to ensure timely handling and customer satisfaction • Track open requests and maintain consistent communication until each issue is properly addressed • Support operational processes that improve service delivery and strengthen the overall customer experience
2026-11-05T15:04:31Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support a local government organization serving the local community. This Long-term Contract position is ideal for someone who can respond to public inquiries with accuracy and empathy while helping residents understand available services and processes. The role requires strong communication, sound judgment, and a commitment to delivering a positive experience across a wide range of constituent interactions. Responsibilities: • Respond to incoming questions from residents and stakeholders regarding public services, programs, and local policies through phone and other communication channels. • Guide community members through service requests and administrative procedures, helping them understand next steps and required documentation. • Coordinate with internal departments to gather accurate details and provide timely, well-informed answers to customer concerns. • Record interactions, updates, and service outcomes clearly to support consistent follow-up and high-quality service delivery. • Stay informed on current government offerings, initiatives, and procedural updates to ensure reliable information is shared with the public. • Handle both inbound and outbound customer communications in a courteous, solution-oriented manner that reflects public service standards.
2026-10-15T15:28:45Z

Healthcare Customer Service Associate

Roanoke, VA
remote
Temporary / Contract
17.00 - 18.00 USD / Hourly
We are looking for a Long-term Health Customer Service Associate to support patient registration and front-line service activities for a healthcare team in Roanoke, Virginia. This Long-term Health Customer Service Associate position is well suited for someone who enjoys helping patients, managing high-volume interactions, and providing accurate information in a fast-paced medical environment. The Long-term Health Customer Service Associate role includes rotating weekend coverage and offers shift differential pay, making it a strong opportunity for candidates with customer-facing or patient support experience. Responsibilities:<ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul>
2026-10-29T21:23:45Z

Customer Service Representative

Lewes, DE
onsite
Temporary to Hire
19.00 - 19.00 USD / Hourly
We are looking for a Customer Service Representative to support patient access operations in Lewes, Delaware. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing important registration details, and delivering attentive service in a fast-paced healthcare setting. The person in this role will handle patient account preparation, verify key information, and communicate clearly with patients and provider offices to help ensure a smooth care experience. Responsibilities:• Prepare patient accounts in advance of scheduled visits by gathering and updating demographic, coverage, and related registration details.• Respond to inbound and outbound calls to obtain missing information, explain next steps, and provide clear guidance to patients before appointments.• Review physician orders for completeness, process documentation accurately, and support medical necessity and compliance-related checks.• Create and maintain accurate patient records, including assigning medical record numbers and confirming account data is entered correctly.• Collect insurance information, verify financial responsibility, and discuss point-of-service payments, prior balances, and available payment arrangements.• Provide patients with instructions related to their upcoming services so they understand registration and visit requirements.• Use designated electronic medical record platforms and supporting tools to document activity, access account information, and complete workflows efficiently.• Deliver courteous, service-focused support that contributes to a positive patient experience and strong customer satisfaction results.
2026-10-27T13:13:44Z

Medical Front Desk Specialist

Lewes, DE
onsite
Temporary / Contract
19.05 - 19.90 USD / Hourly
We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, DE. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. This is a great opportunity if you've been looking to get your foot in the door in the healthcare field. Responsibilities:• Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-10-28T07:03:47Z

Inventory and Purchasing Specialist

Cedar Rapids, IA
onsite
Temporary to Hire
35.00 - 40.00 USD / Hourly
Are you a detail-oriented operations professional who enjoys working across inventory, purchasing, vendor relations, and process improvement? Our client is seeking a Inventory and Purchasing Specialist to play a key role in managing customer and vendor returns while supporting purchasing and inventory functions across the organization.This position offers a unique blend of inventory control, purchasing support, vendor communication, data management, and process coordination. The ideal candidate is highly organized, analytical, and comfortable managing multiple priorities in a fast-paced environment.Key ResponsibilitiesReturns, Inventory & Accounting Support<ul><li>Manage customer returns from initiation through final resolution.</li><li>Process vendor returns for damaged, defective, inaccurate, or excess inventory.</li><li>Perform inventory cycle counts and assist with reconciliation efforts.</li><li>Support annual physical inventory activities across multiple locations.</li><li>Process inventory adjustments and maintain accurate inventory records.</li><li>Work closely with warehouse teams to ensure inventory accuracy and timely issue resolution.</li></ul>Purchasing & Supply Chain Support<ul><li>Request and evaluate vendor quotes.</li><li>Create and manage stock purchase orders.</li><li>Process and monitor direct-ship purchase orders.</li><li>Coordinate inventory transfers between locations.</li><li>Review and process purchase order acknowledgements.</li><li>Follow up on open or unacknowledged purchase orders.</li><li>Track shipments and expedite late deliveries.</li><li>Update order status and delivery information within the ERP system.</li><li>Assist with purchasing reports, data analysis, and inventory planning initiatives.</li><li>Resolve vendor shipment discrepancies and coordinate corrective actions.</li></ul>Vendor & Data Management<ul><li>Establish and maintain vendor records and contacts.</li><li>Maintain product and warehouse item files.</li><li>Ensure accurate documentation and electronic file organization.</li><li>Support continuous improvement efforts related to purchasing and inventory processes.</li></ul>
2026-11-02T21:38:44Z

Medical Front Desk Specialist

Lewiston, ME
onsite
Temporary / Contract
18.00 - 19.50 USD / Hourly
We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewiston, Maine. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. This is a great opportunity if you've been looking to get your foot in the door in the healthcare field! We also have roles available in Bangor. Responsibilities:• Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-10-28T07:03:47Z

Medical Front Desk Specialist

Roanoke, VA
onsite
Temporary / Contract
17.00 - 18.50 USD / Hourly
We are offering a long-term contract employment opportunity for a Patient Access Specialist in Roanoke, VA. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. This is a great opportunity if you've been looking to get your foot in the door in the healthcare field. Responsibilities:• Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-10-28T07:03:47Z

Accounts Receivable Specialist

Los Angeles, CA
remote
Temporary / Contract
25.00 - 35.00 USD / Hourly
Robert Half is seeking an AR Specialist to join our finance team in Downtown LA! As an AR Specialist, you will play a crucial role in managing our accounts receivable operations. You will be responsible for processing customer invoices, managing customer accounts, reconciling payments, and ensuring all financial transactions are accurately recorded in our Great Plains accounting system. This position offers the opportunity to work in a dynamic environment and contribute to the efficient financial management of the organization. For immediate consideration, please call our office at 213.629.4602 for consideration. · Entering, posting and reconciling of batches.· Researching and resolving customer A/R issues· Preparing aging reports· Placing billing and collection calls· Maintaining cash receipts journal, as well as updating and reconciling the sub-ledger to the G/L.· Good attention to detail and strong Microsoft Excel skills.· 1+ year of recent Accounts Receivable,· Experience with Great Plains is a must.
2026-10-23T20:08:46Z

IT Help Desk Support Specialist

Century City, CA
remote
Temporary / Contract
25.00 - 35.00 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T17:58:43Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23.00 - 25.00 USD / Hourly
We are looking for a Customer Relations Representative to support an insurance agency in San Diego, California location through a Long-term Contract assignment. In this role, you will serve as a key point of contact for inbound inquiries, gather and document important claim details with precision, and help ensure each customer receives timely assistance. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes a thoughtful approach to resolving service-related concerns. Responsibilities:• Respond to incoming calls related to first reports of injury and capture claim information accurately in company systems.• Use attentive listening and well-structured follow-up questions to understand customer needs and provide appropriate support.• Route inquiries to the correct teams when needed and work across departments to help bring issues to resolution.• Maintain complete and accurate records through consistent data entry and careful documentation practices.• Build a strong understanding of service procedures, policy guidelines, and operational workflows to deliver dependable customer assistance.• Identify potential service interruptions or process concerns early and communicate them to Customer Care leadership.• Follow established company standards, training expectations, supervisory guidance, and applicable regulations in daily work.
2026-11-07T00:13:44Z

Customer Service Representative

Kearny, NJ
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support daily order coordination and customer communication for a busy transportation operation in New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer support, accurate data entry, and shipment follow-up in a fast-moving environment. The person in this role will help keep service activities organized by managing order details, confirming schedules, and preparing key transportation documents while delivering responsive, attentive assistance. Responsibilities: • Handle incoming customer inquiries by phone and provide timely, courteous support related to orders, scheduling, and shipment updates. • Enter and update order information with a high degree of accuracy to ensure service requests are processed correctly. • Coordinate appointments and service schedules to keep deliveries and related activities on track. • Monitor shipment status and communicate progress, delays, or changes to customers and internal teams as needed. • Prepare, review, and maintain transportation-related documentation, including bills of lading and certificates of insurance. • Use Microsoft Excel and related systems to organize records, track activity, and support daily reporting needs. • Resolve routine customer concerns by gathering information, identifying solutions, and escalating issues when appropriate. • Support operational continuity by maintaining organized files and assisting with process updates tied to order management workflows.
2026-11-05T20:53:43Z

Customer Service Representative

Lewes, DE
onsite
Temporary to Hire
19.00 - 19.00 USD / Hourly
Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer entry-level opportunities for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These long-term contract roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month. What’s in it for you?<ul><li>Bonus Incentives</li><li>Paid Certifications to enhance your skills and value in the field</li><li>Tuition Reimbursement to support your continued education</li><li>Comprehensive Benefits Package, including healthcare, retirement options, and more</li><li>Career Advancement Opportunities in a company committed to your professional development</li></ul>What We’re Looking For:Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service. Responsibilities:• Maintain precise records of customer credit information.• Take necessary action by monitoring customer accounts.• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.
2026-10-21T20:18:43Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-10-07T20:34:05Z

L2 IT Support Specialist

Boothwyn, PA
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Contract L2 IT Support Specialist to deliver advanced technical support for employees in Pennsylvania, while helping keep day-to-day technology operations stable and efficient. This role serves as a key escalation point for complex end-user issues and contributes to the administration of systems, devices, and core business applications across multiple locations. The position also works closely with internal teams and external service partners to support infrastructure improvements, site growth, and broader IT initiatives. Responsibilities: • Resolve escalated support requests involving desktops, laptops, printers, mobile devices, and related hardware that require Tier II technical expertise. • Diagnose and correct issues affecting Windows environments, endpoint performance, application functionality, network access, and user connectivity. • Provide both onsite and remote assistance to employees across corporate and branch locations, ensuring timely and attentive service. • Administer user accounts, access rights, security groups, and identity-related tasks within Active Directory and Microsoft Entra ID. • Support endpoint management, device security controls, and Windows-based infrastructure in coordination with internal standards and operational needs. • Assist with Azure administration and hybrid cloud support activities, including troubleshooting access and environment-related issues. • Investigate network-related problems involving TCP/IP, wireless connections, remote access, and overall branch connectivity. • Support enterprise applications and other operational platforms by handling incidents, upgrades, testing, and vendor coordination. • Manage imaging, deployment, replacement, repair, and tracking of IT hardware while maintaining accurate asset inventory and documentation. • Contribute to office expansions, branch integrations, infrastructure enhancements, and technology standardization efforts, including recommendations for improved tools and solutions.
2026-11-06T18:33:43Z

3rd Shift Logistics Customer Service Representative

Chattanooga, TN
onsite
Temporary / Contract
19.95 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support shipment visibility and customer communication for a Contract opportunity in Chattanooga, Tennessee. This position is a 3rd shift role working Monday through Thursday from 5:00 PM to 4:00 AM. It is well suited for someone who works carefully, stays organized, and is comfortable managing detailed, repeatable tasks throughout the night. You will help maintain on-time freight movement by monitoring load activity, updating shipment records, and communicating timely status information to drivers, carriers, customers, and internal teams.Responsibilities<ul><li>Monitor freight activity from dispatch through final delivery to help ensure shipments remain on schedule.</li><li>Conduct routine follow-up calls with drivers and carriers at key transit milestones to confirm shipment status and progress during overnight operations.</li><li>Record shipment updates accurately in tracking platforms and keep information current across required systems.</li><li>Identify delayed or at-risk loads early and route issues to the appropriate internal teams for prompt action.</li><li>Share clear shipment status updates with customers, carriers, and internal stakeholders as needed.</li><li>Respond to inbound questions regarding load location, delivery timing, and related transportation details.</li><li>Communicate load instructions and essential shipment information to drivers and carrier partners.</li><li>Work through assigned shipment queues methodically until delivery has been verified and documented.</li><li>Maintain strong data accuracy and consistency while handling a high volume of tracking activity.</li><li>Remain attentive and responsive throughout overnight hours to support continuous freight visibility and issue resolution.</li></ul>
2026-11-04T15:38:44Z

Patient Access Specialist

Blue Ash, OH
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a Patient Access Specialist to support a healthcare team in Ohio. This Long-term Contract position plays an important role in creating a smooth experience for patients by preparing registration and coverage details ahead of scheduled care. The ideal candidate brings strong service skills, a high level of accuracy, and the ability to work effectively with patients, clinical teams, and insurance representatives. Responsibilities: • Prepare patient accounts in advance of visits by completing registration steps before scheduled services take place. • Review and maintain demographic, insurance, and financial details to ensure patient records remain current and accurate. • Secure required prior authorizations, pre-certifications, and related approvals from insurance carriers. • Conduct coverage and eligibility checks to confirm financial clearance requirements are satisfied before appointments. • Arrange patient appointments and enter scheduling information correctly into the appropriate management system. • Explain registration needs, benefit-related information, and missing documentation requirements to patients in a clear and thorough manner. • Partner with providers, office staff, and payers to address issues that could delay treatment or access to services. • Protect confidential information and maintain complete records in alignment with healthcare privacy and organizational standards. • Provide responsive and empathetic support to patients by answering questions and helping resolve concerns efficiently.
2026-10-14T21:28:43Z

Sales Support Representative

San Diego, CA
remote
Temporary / Contract
22.00 - 25.00 USD / Hourly
Position OverviewOur client, an established insurance organization, is seeking a detail-oriented and customer-focused Sales Support Coordinator to provide administrative and operational support to the sales team. This individual will play an important role in supporting day-to-day sales activities, coordinating client communications, maintaining accurate records, and helping ensure a seamless experience for prospective and existing clients.The ideal candidate is organized, proactive, and comfortable working in a fast-paced, deadline-driven environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing exceptional support to sales professionals and clients.Key Responsibilities<ul><li>Provide day-to-day administrative support to insurance agents, account executives, and the sales team.</li><li>Assist with preparing proposals, quotes, presentations, and other client-facing sales materials.</li><li>Coordinate the collection of client information and documentation needed for insurance applications and policy processing.</li><li>Enter, update, and maintain accurate client, prospect, and policy information within internal databases and CRM systems.</li><li>Follow up with clients, insurance carriers, and internal departments regarding outstanding documentation, quotes, renewals, and policy updates.</li><li>Assist with processing new business applications, policy changes, endorsements, and renewals.</li><li>Track sales activity, maintain pipeline reports, and assist with preparing sales performance reports.</li><li>Coordinate client meetings, appointments, and follow-up communications.</li><li>Respond to incoming client inquiries and route requests to the appropriate sales or account management team members.</li><li>Support the sales team with prospecting activities, lead tracking, and maintaining organized client records.</li><li>Assist with preparing renewal documentation and monitoring upcoming policy expiration dates.</li><li>Ensure all client documentation is organized, accurate, and maintained in accordance with company procedures.</li><li>Provide general administrative and operational support to the sales department as needed.</li></ul>
2026-11-07T00:23:43Z

Customer Service Representative

New York, NY
remote
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment. This long-term contract position is ideal for someone who communicates clearly, stays organized under pressure, and is committed to delivering a positive customer experience. The person in this role will handle incoming customer interactions, process order information accurately, and provide timely resolutions while maintaining a detail-oriented and helpful approach. Responsibilities: • Respond to a steady flow of inbound customer calls with empathy and accuracy. • Enter customer orders and service details into company systems while maintaining a high level of data accuracy. • Assist callers with questions, concerns, and service-related requests by providing clear and timely information. • Place outbound calls as needed to follow up on customer inquiries, confirm details, or provide updates. • Document customer interactions thoroughly to ensure complete records and smooth issue resolution. • Resolve routine service concerns efficiently and escalate more complex matters to the appropriate team when necessary. • Maintain strong service standards by balancing call quality, responsiveness, and attention to detail.
2026-10-30T17:38:44Z

IT Support Specialist (Legal Technologies)

Atlanta, GA
remote
Temporary to Hire
35.00 - 40.00 USD / Hourly
OverviewWe are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.The ideal candidate will have strong experience with Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms. Prior law firm experience is required. Responsibilities<ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
2026-11-06T15:23:43Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards. Responsibilities: • Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options. • Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed. • Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up. • Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes. • Participate in assigned calling campaigns designed to enhance member service and strengthen engagement. • Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently. • Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels. • Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards. • Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations. • Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
2026-10-21T16:38:57Z

Customer Service Representative

Superior, WI
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Superior, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you. Why Join Us?<ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li>$1,000+ Quarterly Performance Bonus available to all contractors and employees</li></ul>Key Responsibilities<ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li></ul>
2026-10-23T13:24:06Z

Collections Specialist

Severna Park, MD
onsite
Temporary to Hire
19.95 - 23.10 USD / Hourly
We are looking for a Collections Specialist to join a growing community association law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position focuses on supporting collection efforts for condominium and homeowners association accounts while working closely with clients, residents, and internal legal staff. The ideal candidate brings a calm, service-minded approach to challenging conversations and is comfortable balancing administrative accuracy with customer-facing communication. This role begins fully onsite and offers the potential for a hybrid schedule after an initial training period. Responsibilities: • Manage delinquent association accounts by reviewing balances, following up on outstanding payments, and advancing files through the collections process. • Prepare and coordinate legal collection actions such as lien filings, court-related documentation, and wage garnishment paperwork in partnership with the team. • Use internal collections software to generate notices and legal documents while verifying that client-provided information is complete and accurate. • Respond to inbound calls from property owners regarding overdue accounts and guide discussions toward practical payment arrangements when appropriate. • Maintain organized records, update account activity, and ensure documentation is properly tracked for legal and administrative purposes. • Communicate professionally with clients, residents, and colleagues while handling sensitive situations that may require patience and de-escalation. • Support the collections department with day-to-day administrative tasks and contribute to efficient file movement across a growing caseload.
2026-10-30T15:58:45Z

Accounts Receivable Specialist

Blaine, MN
onsite
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for an Accounts Receivable Specialist to join a growing finance team in Blaine, Minnesota on a Long-term Contract basis. This position will support day-to-day receivables activity across a multi-entity environment, helping maintain accurate billing, timely collections, and dependable cash application processes. The ideal candidate is organized, detail-oriented, and comfortable working with internal stakeholders to resolve account issues and keep customer balances current. Responsibilities:• Manage invoicing, payment posting, and account follow-up activities to support accurate and timely accounts receivable operations.• Conduct business-to-business collection efforts by communicating with customers regarding overdue balances and working toward prompt resolution.• Reconcile customer accounts, invoices, and cash receipts to identify discrepancies and ensure records remain accurate.• Apply incoming payments to the appropriate accounts and investigate unapplied or misapplied cash items.• Prepare regular account reviews and month-end receivable reconciliations to support financial accuracy and reporting needs.• Partner with internal teams across multiple business units to address billing questions, payment issues, and account adjustments.• Monitor aging reports and escalate high-risk or complex collection matters when necessary.• Assist with receivables-related process support tied to newly implemented financial tools and expanding business operations. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call 651-293-3973 for review and consideration.
2026-11-06T19:38:44Z

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