We are seeking a customer-focused detail oriented to provide exceptional support to customers through phone, email, and chat. The ideal candidate is a strong communicator who can efficiently resolve inquiries, maintain accurate records, and deliver a positive customer experience in a fast-paced environment. Key Responsibilities: Handle inbound and outbound customer communications Resolve customer inquiries, concerns, and service requests Document interactions accurately in CRM systems Research and troubleshoot customer issues Process orders, updates, and account changes as needed Collaborate with internal teams to ensure timely issue resolution Maintain service level expectations and quality standards
<p>We are looking for a Patient Access Specialist to support front-end patient services in a busy healthcare setting in Roanoke, Virginia. This contract to permanent oppportunity is ideal for someone who enjoys helping patients, maintaining accurate information, and keeping daily administrative workflows organized. The person in this role will serve as a key point of contact for patients and visitors while helping ensure each interaction is handled efficiently and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors in a courteous manner and create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake tasks by entering demographic details, confirming coverage information, and maintaining accurate records.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with follow-up changes to support clinic operations.</p><p>• Receive payments such as co-pays and reconcile daily collections with accuracy and attention to detail.</p><p>• Partner with medical and administrative staff to keep patient movement and office activity running smoothly throughout the day.</p><p>• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members when needed.</p><p>• Safeguard sensitive health information by following privacy standards and established confidentiality procedures.</p>
<ul><li>Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders</li><li>Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs</li><li>Resolve routine service issues and escalate complex concerns to the appropriate department</li><li>Process service requests, applications, payments, and general administrative documents</li><li>Maintain accurate records of customer interactions, requests, and resolutions in city systems</li><li>Assist with front desk reception duties and direct visitors to appropriate offices or departments</li><li>Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li><li>Uphold confidentiality and maintain professionalism when handling sensitive public information</li><li>Perform other clerical and customer support duties as assigned</li></ul><p><br></p>
<p>We are seeking a customer service representative with excellent communication skills, strong multitasking abilities, and exceptional attention to detail. The ideal candidate is comfortable working independently, delivering high-quality service, and managing multiple priorities in a fast-paced environment. Previous customer service or membership experience is preferred, and prior call center experience is a strong plus.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul><p><br></p>
<p>We are looking for a compassionate and organized Patient Access Specialist to support patient access operations in Roanoke, Virginia. This contract to hire opportunity is ideal for someone who enjoys helping patients, coordinating front-end administrative tasks, and contributing to a smooth experience in a busy healthcare setting. In this role, you will serve as a key point of contact for patients while handling registration, scheduling, insurance review, and payment-related activities with accuracy and professionalism. <strong>Must be available for rotating 12-hour shifts, including weekends, to be considered for the position - potential for daytime and overnight openings, flexibility preferred. </strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors professionally and help create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake and registration tasks, ensuring demographic and account information is entered accurately and kept current.</p><p>• Review insurance coverage details and confirm eligibility to support timely and accurate patient access processes.</p><p>• Arrange, update, and confirm appointments while communicating clearly about scheduling changes or next steps.</p><p>• Receive co-payments and other patient payments, maintain accurate transaction records, and support daily balancing activities.</p><p>• Coordinate with clinical and administrative staff to keep patient movement efficient and reduce delays throughout the day.</p><p>• Respond to patient questions and concerns with empathy, resolving routine issues and directing more complex matters to the appropriate team.</p><p>• Follow privacy and confidentiality standards at all times to protect sensitive patient and organizational information.</p>
<p>We are seeking a detail-oriented and customer-focused <strong>Patient Service Representative (PSR)</strong> to support patient registration, scheduling, and overall patient services. In this role, you will assist both new and existing patients, helping ensure a high level of service, efficiency, and professionalism. The ideal candidate is compassionate, organized, and able to manage multiple responsibilities in a fast-paced, team-oriented healthcare environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Uphold and support the Mission and Core Values of Saint John of God</li><li>Deliver exceptional customer service in all interactions with patients, visitors, volunteers, students, and staff</li><li>Facilitate patient registration while maintaining strict confidentiality</li><li>Conduct financial assessments, collect payments, and accurately record patient fees</li><li>Maintain logs, reports, and statistical data as required</li><li>Perform billing for assigned providers, ensuring accuracy and compliance with guidelines</li><li>Follow up on unresolved encounters and pending charges with providers</li><li>Communicate with program managers regarding schedules, no-shows, and cancellations</li><li>Conduct appointment confirmation calls</li><li>Run reports to ensure compliance with Meaningful Use Objectives, including Objectives 8 and 9</li><li>Perform clerical duties such as scanning and maintaining patient records</li><li>Support Medicaid and managed care processes, including insurance verification, eligibility screening and enrollment, and disenrollment procedures</li><li>Provide patients with information on available services within Camillus Health and throughout the community</li><li>Schedule new and follow-up patient appointments</li><li>Assist with additional departmental duties and special projects as assigned</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a fast-paced team in California. This contract-to-permanent position is ideal for someone who enjoys helping customers, managing order information accurately, and handling a steady volume of phone-based interactions. The person in this role will serve as a key point of contact for inbound and outbound communication while delivering detail-focused, solution-focused service.<br><br>Responsibilities:<br>• Respond to incoming customer calls with a courteous approach, addressing questions, concerns, and service needs in a timely manner.<br>• Place outbound calls as needed to provide updates, gather information, and support follow-up communication with customers.<br>• Enter customer orders into internal systems with close attention to accuracy, completeness, and timing.<br>• Assist customers with product, service, or order-related inquiries by providing clear and helpful information.<br>• Maintain detailed records of conversations, requests, and order activity to support efficient service delivery.<br>• Coordinate with internal teams when issues require additional research, escalation, or resolution.<br>• Manage multiple customer interactions throughout the day while maintaining a courteous and service-oriented approach.
We are looking for a Customer Service Representative to support a busy consumer products team in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, managing orders accurately, and delivering detail-oriented service in a fast-paced call center setting. The person in this role will handle incoming inquiries, provide timely resolutions, and contribute to a positive customer experience across phone-based interactions.<br><br>Responsibilities:<br>• Respond to inbound customer calls with empathy and clear communication.<br>• Assist customers with product questions, service concerns, and general account-related inquiries.<br>• Enter customer orders accurately and update records to maintain complete and reliable information.<br>• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.<br>• Document each interaction thoroughly to ensure service history is current and easy to reference.<br>• Work efficiently within a call center environment while maintaining service quality and response accuracy.<br>• Address customer concerns promptly and escalate more complex issues to the appropriate team when necessary.
<p>Title: Work Order Coordinator</p><p>Type: Contract to hire</p><p>Schedule: Full time, Monday-Friday 8am-5pm</p><p>Location: Austintown, OH</p><p>Pay: $18/hour</p><p><br></p><p>We are looking for a Customer Service Representative to support a fast-paced service response operation for a manufacturing environment in Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, coordinating service activity, and keeping work orders moving from request through completion. In this role, you will communicate with clients, vendors, and field technicians, resolve issues quickly, and ensure service requests are handled accurately and efficiently across a high-volume, team-driven setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound service inquiries from customers, clients, vendors, and technicians while providing timely and attentive support.</p><p>• Manage work orders from initial intake through final closure, ensuring updates are documented and communicated throughout the process.</p><p>• Dispatch service requests to subcontractors and vendor partners based on service needs, timing expectations, and established procedures.</p><p>• Coordinate repair visits, inspections, and maintenance activity for client locations, confirming scheduling details and site access requirements.</p><p>• Monitor open requests closely, follow up on approvals, parts availability, and estimated arrival times, and escalate urgent issues when necessary.</p><p>• Support technicians in the field by confirming dispatch details, tracking check-in and check-out activity, and assisting with access or service-related obstacles.</p><p>• Maintain accurate information across multiple systems, prepare reports as needed, and complete administrative tasks related to service operations and billing support.</p><p>• Work with internal departments to resolve problems, improve response quality, and help ensure service delivery meets client expectations.ro</p>
We are looking for a Customer Service Representative to support a high-volume service environment in San Francisco, California. This Contract position focuses on delivering timely assistance to customers, handling inquiries with professionalism, and ensuring accurate order processing. The ideal candidate is comfortable managing frequent phone interactions while maintaining a helpful, solutions-oriented approach.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous support for a range of service-related questions.<br>• Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding customer concerns.<br>• Enter orders and update customer information carefully to maintain accurate records and support smooth transaction processing.<br>• Address customer issues by identifying needs, explaining available solutions, and escalating more complex matters when appropriate.<br>• Manage a steady volume of call center activity while meeting service expectations for responsiveness and quality.<br>• Document conversations, actions taken, and outcomes to ensure complete and organized customer interaction records.
We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience.<br><br>Responsibilities:<br>• Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters.<br>• Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner.<br>• Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently.<br>• Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review.<br>• Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality.<br>• Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.
<p>We are looking for a Customer Service Representative to support customer outreach efforts in Kentucky! This is a fully remote position, however, you must reside in Kentucky to be considered. This is a Contract to Hire position suited for someone who communicates clearly, stays organized, and is comfortable handling a large volume of calls in a remote work setting. The ideal candidate brings strong customer support experience, can document interactions accurately, and is prepared to meet all home office and compliance requirements for the role. The hours for the Customer Service Representative are Monday - Thursday: 10 AM - 7 PM EST, & Friday 10 AM - 6 PM.</p><p><br></p><p>Responsibilities:</p><p>• Conduct a high number of outbound customer calls while maintaining a detail-oriented and helpful approach in every interaction.</p><p>• Respond to customer questions, provide clear information, and deliver service that reflects strong listening and communication skills.</p><p>• Record call details, update customer information, and complete order or account-related data entry with accuracy.</p><p>• Manage daily work independently in a remote environment while staying productive and meeting performance expectations.</p><p>• Use a personal computer setup, headset, ethernet connection, and dependable high-speed internet to perform job duties effectively.</p><p>• Follow all required work-from-home standards, including maintaining a wired internet connection rather than relying on Wi-Fi.</p><p>• Support call center operations by handling both customer service tasks and outbound contact activities as assigned.</p>
<p>We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.</p><p>• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.</p><p>• Provide customers with updates on order status, product information, and general service-related questions.</p><p>• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.</p><p>• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.</p><p>• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.</p><p>• Review information carefully to minimize errors and help maintain high service standards across each interaction.</p>
We are looking for a Customer Service Representative to support a local government organization serving the Richmond, Virginia community. This Long-term Contract position focuses on delivering courteous, accurate assistance to residents and stakeholders by helping them access public services and understand available programs. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to manage inquiries with professionalism and care.<br><br>Responsibilities:<br>• Respond to resident and stakeholder questions by phone and other service channels, providing clear guidance on public programs, services, and policies.<br>• Help individuals understand application steps, required documentation, and service procedures to create a smooth and positive customer experience.<br>• Coordinate with internal departments to gather accurate updates and ensure timely follow-up on questions, concerns, and service requests.<br>• Maintain current knowledge of agency offerings, community resources, and operational processes in order to deliver reliable information.<br>• Document customer interactions, service requests, and outcomes accurately within applicable systems and records.<br>• Handle sensitive or confidential information responsibly while maintaining professionalism in every interaction.<br>• Support both inbound and outbound communication needs, including follow-ups related to service requests or unresolved issues.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Waupaca, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
We are looking for a Customer Service Representative to support vendor and client outreach. This long-term contract opportunity is ideal for someone who communicates confidently, handles a fast-paced call environment, and takes pride in maintaining accurate account records. The person in this role will help guide contacts through payment-related questions, registration steps, and account completion while delivering a detail-oriented customer experience.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.<br>• Walk customers through available payment methods, enrollment steps, and account setup expectations with clarity and care.<br>• Enter new information and revise existing records in internal databases to keep account data current and accurate.<br>• Record conversation details, status updates, and planned follow-up actions after each customer interaction.<br>• Reconnect with vendors and clients to obtain missing documentation or complete unfinished registration requirements.<br>• Review account information, investigate inconsistencies, and resolve issues through research and direct outreach.<br>• Partner with internal teams to address account concerns and support timely processing of outstanding items.<br>• Consistently achieve daily expectations for call activity, service quality, productivity, and customer support performance.
We are looking for a Customer Service Representative to support an upcoming event through a Contract assignment. This role is ideal for someone who enjoys engaging with people, representing a brand effectively, and delivering a positive customer experience in a fast-paced setting. The selected candidate will help create a welcoming booth environment, respond to attendee questions, and capture customer interest with accuracy and care.<br><br>Responsibilities:<br>• Prepare the event booth before opening by organizing materials, arranging displays, and ensuring the space is ready for visitors.<br>• Represent the company at the trade event by welcoming attendees and creating a friendly, positive first impression.<br>• Share clear and accurate information about the company’s products, service locations, and general offerings.<br>• Respond to customer questions about item availability and help guide visitors to appropriate solutions.<br>• Gather attendee details, requests, and follow-up needs with careful attention to accuracy and completeness.<br>• Coordinate product sample requests with the appropriate teams and keep supporting records well organized.<br>• Support event operations throughout the assignment, including booth coverage during event hours and breakdown at the close of the event.<br>• Build positive connections with customers and prospective clients by providing attentive, high-quality service at every interaction.
<p>We are looking for a Customer Service Representative to support a busy customer care operation in Encino, California. This Long-term Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions and service needs. The role combines phone-based support, written communication, and accurate record management to deliver a dependable customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers.</p><p>• Respond to customer inquiries through phone and email, ensuring timely follow-up and clear communication.</p><p>• Enter and update customer, service, and order information with a strong focus on accuracy and completeness.</p><p>• Place outbound calls as needed to confirm details, provide updates, or support service-related follow-through.</p><p>• Schedule appointments and coordinate service timing based on customer needs and business availability.</p><p>• Process order entry activities and maintain organized documentation within internal systems.</p><p>• Use VoIP phone platforms and standard office applications to manage daily communication and administrative tasks.</p><p>• Support operational processes by maintaining records, tracking interactions, and assisting with related customer service workflows.</p>
We are looking for a Customer Service Representative to support high-volume outreach and account support activities for vendors and clients. This is a contract position focused on delivering detail-oriented service, confirming payment and account details, and helping customers complete enrollment and setup requirements. The ideal candidate is comfortable managing frequent phone interaction, maintaining accurate records, and coordinating with internal teams to resolve account-related questions efficiently.<br><br>Responsibilities:<br>• Place a large number of outbound calls each day to connect with vendors and clients and confirm key account and payment details.<br>• Guide customers through payment methods, registration steps, and account expectations with clear and courteous communication.<br>• Enter new information and update existing records in internal databases while maintaining a high level of accuracy.<br>• Record conversations, status changes, and next steps so account activity is fully documented and easy to track.<br>• Reconnect with customers when registrations are unfinished or required details are still missing.<br>• Review account information for inconsistencies, investigate issues, and work directly with customers to correct discrepancies.<br>• Partner with cross-functional teams to help move account requests forward and support timely issue resolution.<br>• Consistently achieve performance expectations related to call volume, service quality, productivity, and customer experience.
We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution.<br>• Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently.<br>• Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review.<br>• Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
We are looking for a Customer Service Representative to support a consumer products organization in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving inquiries efficiently, and providing a positive experience through every interaction. The role focuses on handling high-volume communication, processing customer requests accurately, and maintaining a detail-oriented service standard in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls with empathy and a solutions-focused approach.<br>• Assist customers with questions related to products, orders, account details, and general service needs.<br>• Enter and update order information accurately while ensuring all records remain complete and current.<br>• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates.<br>• Document interactions thoroughly to maintain clear communication and support service continuity.<br>• Resolve routine concerns promptly and escalate more complex issues to the appropriate team when necessary.<br>• Manage a steady volume of call center activity while meeting quality and response expectations.<br>• Support operational changes or updated service processes as assigned, including adjustments to internal workflows or systems.
We are looking for a Customer Service Representative to join a team in Overland Park, Kansas in a Contract to permanent capacity. This role centers on delivering thoughtful, detail-oriented support to customers, agents, and external partners by phone and through routine service interactions. The ideal candidate brings strong communication skills, sound judgment, and a service-first mindset while working closely with colleagues across departments to resolve questions and provide accurate information.<br><br>Responsibilities:<br>• Respond to inbound customer and partner inquiries with empathy and clear communication.<br>• Place outbound calls as needed to follow up on requests, clarify details, and ensure issues are fully resolved.<br>• Enter and update orders, service records, and related information accurately within company systems.<br>• Provide guidance on products, documentation, and service processes so customers receive complete and useful information.<br>• Collaborate with teammates and internal departments to address more complex questions and coordinate timely solutions.<br>• Review customer needs carefully and go beyond basic answers to create a helpful, person-focused service experience.<br>• Maintain a consistent standard of courtesy and accuracy while managing multiple service requests in a fast-paced environment.
We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a busy team. This contract opportunity has the potential to become permanent and is ideal for someone who communicates clearly, stays organized under pressure, and enjoys providing responsive service in a fast-moving environment. The role centers on handling customer inquiries, processing information accurately, and helping ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with professionalism, accuracy, and a helpful approach.<br>• Enter orders and update customer information in internal systems while maintaining a high level of attention to detail.<br>• Provide timely follow-up on customer questions, requests, and routine service needs.<br>• Support administrative workflows that keep customer service operations organized and efficient.<br>• Manage a steady volume of interactions in a fast-paced setting while maintaining composure and service quality.<br>• Make outbound calls as needed to confirm details, share updates, or resolve open items.<br>• Coordinate with internal team members to address issues and ensure customer requests are completed properly.
We are looking for a Customer Service Representative to support customers through a high-volume call center environment. This contract position focuses on delivering courteous service, handling inbound inquiries, and accurately processing customer orders. The ideal candidate is comfortable speaking with customers by phone, resolving routine issues efficiently, and maintaining a dependable, detail-oriented approach throughout each interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, helpful assistance for questions, requests, and common service concerns.<br>• Enter customer orders with a high level of accuracy and confirm important details to help prevent processing errors.<br>• Handle a steady flow of call center interactions while maintaining service quality, attention to detail, and a positive customer experience.<br>• Place outbound calls when needed to follow up on requests, clarify order information, or provide updates to customers.<br>• Document customer conversations, order activity, and issue resolution steps in the appropriate records or systems.<br>• Resolve routine service matters efficiently and escalate more complex concerns to the appropriate team when necessary.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Stevens Point, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>