<p>We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.</p><p>• Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.</p><p>• Enter and manage orders accurately while maintaining complete and organized customer information in company systems.</p><p>• Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.</p><p>• Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.</p><p>• Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.</p><p>• Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.</p><p>• Contribute to additional service and administrative tasks as directed by leadership to support team goals.</p>
<p>We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide outstanding customer service in both French and English via phone, email, and other communication channels.</li><li>Resolve customer concerns efficiently while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process customer orders, account updates, and service requests.</li><li>Escalate complex issues when necessary and follow through to resolution.</li><li>Meet established performance, quality, and productivity expectations.</li></ul><p><br></p>
<p>We are looking for a compassionate Customer Service Representative/Helpline Counselor to support individuals who may be experiencing emotional distress and urgent personal challenges in Miami, Florida. This Long-term Contract position is well suited for someone with a background in behavioral health, psychology, or a related medical field who can communicate with empathy and professionalism. The role focuses on delivering thoughtful assistance, gathering accurate information, and helping connect callers with appropriate support while maintaining composure in sensitive situations.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from individuals seeking support, using active listening and a calm, respectful approach throughout each interaction.</p><p>• Communicate clearly in both Creole and English to assist callers effectively and reduce barriers to care or guidance.</p><p>• Document call details, service needs, and relevant outcomes with accuracy to support proper follow-up and recordkeeping.</p><p>• Provide crisis-focused customer support by assessing immediate concerns and directing individuals to appropriate resources or next steps.</p><p>• Handle emotionally sensitive conversations with discretion, empathy, and sound judgment in high-pressure situations.</p><p>• Coordinate with internal teams or partner services when additional assistance, escalation, or continuity of care is needed.</p><p>• Complete training related to suicide prevention, crisis response, and supportive intervention methods as required for the position.</p><p>• Support day-to-day contact center operations by maintaining service standards, managing call volume, and performing related data entry tasks.</p>
<p>We are looking for a Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.</p><p>• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.</p><p>• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.</p><p>• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.</p><p>• Enter and update case or client information in internal systems with a high level of precision and attention to detail.</p><p>• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.</p><p>• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.</p><p>• Participate in training activities and follow established procedures to support consistent service delivery across the office.</p>
<p><strong>Bilingual Customer Care Representative (Vietnamese or Chinese Required)</strong></p><p><strong>Floral Distributor- </strong> Cerritos, CA</p><p> <strong>Temp-to-Hire</strong> | <strong>Onsite Monday-Friday</strong></p><p>Client is seeking a customer-focused and detail-oriented <strong>Bilingual Customer Care Representative</strong> who is fluent in either <strong>Vietnamese/English</strong> or <strong>Chinese/English</strong>. This role will serve as a key point of contact for customers, processing orders, resolving inquiries, and supporting daily customer service operations in a fast-paced distribution environment.</p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming customer calls, emails, and inquiries in English and Vietnamese or Chinese.</li><li>Provide exceptional customer service and build strong customer relationships.</li><li>Process customer orders accurately and efficiently.</li><li>Update customer information and order details within company systems.</li><li>Track shipments and provide delivery status updates.</li><li>Coordinate with warehouse, sales, and operations teams regarding customer orders.</li><li>Resolve customer concerns, discrepancies, and service issues professionally.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Assist with data entry, filing, and general administrative support.</li><li>Follow up on customer requests and ensure timely resolution.</li><li>Support special projects and other duties as assigned.</li></ul><p><strong> </strong></p>
<p>We are looking for a Bilingual Customer Service Representative to support a non-profit organization serving members in Chicago, Illinois. This Long-term Contract position is ideal for someone who brings a calm, service-focused approach to high-volume phone support and enjoys helping people understand policies, required documentation, and next steps. The role requires strong attention to detail, reliable attendance, and confidence working across web-based systems and standard office applications.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming member calls in a courteous, compassionate, and detail-focused manner while resolving questions efficiently.</p><p>• Record detailed and accurate notes during each interaction and enter member information into internal systems with a high level of precision.</p><p>• Explain program guidelines, coverage details, policies, and follow-up actions so members clearly understand what to expect.</p><p>• Guide callers on documentation requirements and practical steps needed to complete requests or move cases forward.</p><p>• Process service-related updates and order entry tasks while maintaining data accuracy and timely follow-through.</p><p>• Use tools such as SharePoint, web-based member platforms, and Microsoft Office applications to manage information and support daily operations.</p><p>• Handle both inbound and outbound communication as needed to provide updates, clarify information, and complete service requests.</p><p>• Contribute to additional customer support activities and administrative tasks assigned by leadership in support of team goals.</p>
We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes.<br><br>Responsibilities:<br>• Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York.<br>• Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions.<br>• Maintain accurate records and complete documentation related to daily service activities and operational workflows.<br>• Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed.<br>• Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations.<br>• Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment.<br>• Learn internal procedures and become a reliable resource for questions tied to customer service and operational support.<br>• Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.
<p>We are seeking a detail-oriented and customer-focused Bilingual French Customer Service Representative to join a collaborative support team. This role is responsible for assisting customers through phone and email communication, processing orders, coordinating service requests, and ensuring a seamless customer experience. The ideal candidate is reliable, organized, and enjoys working in a fast-paced environment where multitasking and strong communication skills are essential.</p><p>Key Responsibilities</p><ul><li>Provide customer support in both French and English through phone, email, and other communication channels.</li><li>Respond to customer inquiries regarding orders, service requests, product information, and order status.</li><li>Review and interpret purchase orders submitted in various formats.</li><li>Manage incoming requests through phone queues and shared email inboxes.</li><li>Troubleshoot order and shipment issues, including tracking and delivery questions.</li><li>Process customer complaints, returns, and related documentation.</li><li>Maintain customer records and support data updates within company systems.</li><li>Assist with administrative and operational support tasks as needed.</li></ul><p><br></p>
<p>Our client is seeking a motivated and service-oriented French Bilingual Customer Service Representative to support customers. This role is ideal for someone who enjoys building relationships, resolving customer concerns, and providing professional support in both French and English. The successful candidate will act as a trusted resource for customers by answering questions, processing requests, and ensuring a positive customer experience from start to finish.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for French- and English-speaking customers.</li><li>Coordinate with internal departments to resolve customer issues and ensure timely follow-up.</li><li>Monitor customer requests from initiation through resolution and provide status updates as needed.</li><li>Process orders, returns, refunds, and account changes accurately and efficiently.</li><li>Maintain detailed records of customer interactions and update information in company databases.</li><li>Educate customers on available products, services, and self-service resources.</li><li>Identify trends in customer concerns and communicate feedback to management.</li><li>Support customer retention efforts by building strong relationships and delivering a positive service experience.</li><li>Assist with special projects and administrative tasks as assigned.</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.</p><p>• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.</p><p>• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.</p><p>• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.</p><p>• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.</p><p>• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.</p><p>• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.</p>
<p>We are looking for a bilingual Spanish/English Customer Service Representative to support members in a fast-paced healthcare environment in Westminster, California. This is a Contract position focused on delivering responsive service, explaining health plan information clearly, and helping callers resolve concerns with professionalism and empathy. The ideal candidate brings prior call center or customer support experience, strong communication skills, and the ability to navigate member questions while following healthcare guidelines and internal procedures.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound member inquiries and evaluate each situation to provide accurate, timely, and appropriate assistance.</p><p>• Explain coverage details, benefit options, and plan-related information to members, family members, providers, and caregivers in a clear and helpful manner.</p><p>• Investigate service concerns by identifying root causes, outlining next steps, and ensuring members receive thorough follow-up until issues are addressed.</p><p>• Route complex or sensitive matters to leadership or the appropriate internal teams when additional review or action is needed.</p><p>• Support outbound outreach efforts and assigned calling campaigns designed to strengthen member engagement and retention.</p><p>• Record conversations, actions taken, and required forms accurately in designated systems while maintaining departmental documentation standards.</p><p>• Adhere to established workflows, job aids, and service procedures, while sharing process improvement ideas and reporting operational concerns through proper channels.</p><p>• Participate in team meetings, training sessions, and ongoing coaching to maintain service quality and support continuous improvement.</p><p>• Follow all applicable federal and state healthcare regulations, as well as company policies, in daily member service activities.</p><p>• Perform additional customer service and administrative tasks as needed to support department operations.</p>
<p>We are seeking a Customer Service Representative to join a dynamic team environment. This role is responsible for providing excellent customer support, and assisting with day-to-day administrative and operational tasks. The ideal candidate is organized, professional, and committed to delivering a positive experience for customers.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and professional assistance to customers, clients, and team members.</p><p>• Perform a variety of administrative and operational support duties as needed.</p><p>• Build and maintain positive relationships through strong communication and customer service skills.</p><p>• Collaborate with team members and other departments to support business operations.</p><p>• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.</p>
<p>We are seeking a professional and customer-focused <strong>Customer Service Representative (CSR)</strong> for a contract opportunity in Draper, Utah. This role is responsible for delivering exceptional customer support, resolving inquiries, processing requests, and ensuring a positive customer experience.</p><p><br></p><p>The Customer Service rep will be over:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, orders, and account status</li><li>Resolve customer concerns and complaints in a professional and timely manner</li><li>Process orders, returns, updates, and account changes</li><li>Document customer interactions within company systems</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure issue resolution and satisfaction</li></ul><p><br></p>
<p>We are looking for a part- time customer-focused, detail-oriented individual to join a healthcare organization in Malvern, Pennsylvania as a<strong> Customer Service Representative</strong>. This fully onsite role is a contract opportunity with the potential to become permanent and is ideal for someone who learns quickly, communicates clearly, and enjoys helping customers through phone-based support and order processing. The position offers a steady weekday schedule of 28 hours per week and plays an important part in delivering responsive service to internal and external customers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle a high volume of inbound customer calls while providing timely, courteous, and accurate support</p><p>• Place outbound calls as needed to follow up on requests, confirm details, and resolve outstanding issues</p><p>• Enter customer orders carefully into the appropriate system and verify information for accuracy and completeness</p><p>• Respond to service-related questions by identifying needs, explaining next steps, and ensuring a positive customer experience</p><p>• Maintain organized records of customer interactions, updates, and order activity to support smooth daily operations</p><p>• Coordinate with team members and internal departments to address issues efficiently and keep requests moving forward</p><p>• Support onsite customer service operations by managing multiple priorities in a fast-paced environment</p>
<p>We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.</p><p>Key Responsibilities:</p><ul><li>Handle a high volume of incoming customer calls, emails, and service requests</li><li>Assist customers with service questions, appointments, technician updates, and general inquiries</li><li>Provide timely, professional, and accurate communication throughout the service process</li><li>Document customer conversations, requests, changes, and follow-up items accurately</li><li>Support the Dispatch team with customer information, scheduling updates, and service details</li><li>Communicate schedule changes, delays, cancellations, and technician updates to customers</li><li>Maintain accurate customer and service information within company systems</li><li>Manage multiple priorities while maintaining strong attention to detail</li><li>Follow up on customer matters and assigned tasks through completion</li><li>Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams</li><li>Utilize CRM, phone, communication, and service-management systems effectively</li></ul><p><br></p><p><br></p>
<p>Customer Care Representative - Mortgage Services</p><p>📍 <strong>Location:</strong> Tempe, AZ (100% On-Site)</p><p>💲 <strong>Pay:</strong> $20.00/hour</p><p>📝 <strong>Employment Type:</strong> Contract-to-Hire</p><p>🏢 <strong>Industry:</strong> Mortgage & Financial Services</p><p><br></p><p><strong>Start Your Career in Financial Services</strong></p><p>Robert Half is partnering with a growing national mortgage company to hire <strong>Customer Care Representatives</strong> in Tempe, AZ.</p><p><br></p><p>This is an excellent entry-level opportunity for individuals who enjoy helping customers, learning new skills, and building a long-term career. No mortgage experience is required. You'll receive paid training, ongoing coaching, and opportunities for advancement within a stable and growing organization.</p><p><br></p><p>Why Join Us?</p><p>✅ Paid training provided</p><p>✅ No mortgage industry experience required</p><p>✅ Full-time, consistent schedule</p><p>✅ Supportive team environment with coaching and development</p><p>✅ Career growth opportunities in the financial services industry</p><p>✅ Potential for permanent employment and excellent company benefits</p><p> </p><p>What You'll Do</p><p>As a <strong>Customer Care Representative</strong>, you'll assist mortgage customers through both inbound and outbound phone calls.</p><p><br></p><p>Responsibilities include:</p><ul><li>Answer customer questions regarding mortgage payments, escrow accounts, and loan information</li><li>Make outbound calls to customers regarding missed or past-due payments</li><li>Provide professional, empathetic, and solution-focused customer service</li><li>Accurately document customer interactions in company systems</li><li>Follow company compliance, quality, and customer service standards</li><li>Participate in ongoing training and professional development programs</li></ul><p>Schedule</p><p>Full-Time | 40 Hours per Week</p><p><strong>Monday-Friday</strong></p><ul><li>Spring/Summer Hours: 9:00 AM - 6:00 PM</li><li>Fall/Winter Hours: 10:00 AM - 7:00 PM</li></ul><p><strong>Monthly Saturday Rotation</strong></p><ul><li>One half-day Saturday per month</li><li>Typical hours: 7:00 AM - 11:00 AM or 8:00 AM - 12:00 PM</li></ul>
<p>Robert Half is searching for a <strong>Customer Service Representative</strong> to join a growing service-focused organization in the Spokane area. This position is a great fit for someone who enjoys helping people, resolving issues, and creating positive customer experiences. The ideal candidate will be dependable, detail-oriented, and comfortable handling a high volume of customer interactions.</p><p><strong>Pay:</strong> $21-$25/hr depending on experience</p><p><strong>Job Duties</strong></p><ul><li>Respond to customer inquiries through phone and email.</li><li>Assist customers with orders, account updates, and general questions.</li><li>Research and resolve customer concerns in a timely manner.</li><li>Enter and update customer information accurately in company systems.</li><li>Communicate with internal teams to coordinate solutions.</li><li>Maintain a professional and positive customer experience.</li></ul>
<p>Job Title: Customer Service Representative</p><p>Job Type: Temporary for 3 months, Immediate start</p><p>Schedule: Monday-Friday 8am-5pm</p><p>Work Location: West Middlesex, PA</p><p>Pay: $17.50/hour</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Provide high‑quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.</p><p>• Use effective communication and problem‑solving skills to address customer questions, technical concerns, and account‑related needs through various channels.</p><p>• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.</p><p>• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.</p><p>• Investigate and correct account or service‑related discrepancies, ensuring accurate information and continuity of service.</p><p>• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.</p><p>• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.</p><p>• Oversee and coordinate day‑to‑day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.</p><p>• Review system‑generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.</p><p>• Maintain accurate and thorough documentation of customer interactions and case activity.</p>
<p>We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.</p><p>• Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.</p><p>• Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.</p><p>• Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.</p><p>• Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.</p><p>• Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.</p><p>• Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.</p><p>• Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.</p><p>• Contribute to overall quality standards and provide additional administrative or customer support tasks as needed.</p><p><br></p><p><strong><em><u>For immediate consideration please reach out ASAP to Eric Lebow 508-205-2127 </u></em></strong></p><p><strong><em><u>**This role is 100% in office M-F 8-5** </u></em></strong></p><p><br></p><p><br></p>
<p>Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer interactions and ensure a positive customer experience. The ideal candidate is a strong communicator who can efficiently manage inquiries, resolve issues, and build lasting relationships while working in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, requests, and account updates</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to ensure timely resolution of customer needs</li><li>Provide professional and courteous service at all times</li></ul><p><br></p>
We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.<br><br>Responsibilities:<br>• Manage incoming customer calls and respond to service-related questions with accuracy and courtesy<br>• Place outbound calls as needed to follow up on requests, clarify account details, or provide updates<br>• Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy<br>• Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes<br>• Support membership-related inquiries by providing clear guidance and timely issue resolution<br>• Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests<br>• Perform data entry and administrative support tasks that contribute to efficient daily operations<br>• Participate in outreach activities and customer communications that strengthen engagement and service delivery
<p>We are looking for a dependable and service-minded Customer Service Representative to support customers and ensure a positive experience throughout every interaction. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast-moving environment where no two days are exactly the same.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for customer questions and concerns.</li><li>Assist customers with account updates, order inquiries, service requests, and general information.</li><li>Investigate and resolve issues while providing timely and accurate follow-up.</li><li>Enter and maintain customer information in internal systems.</li><li>Process requests, documentation, and transactions with a high level of accuracy.</li><li>Partner with internal teams to ensure customer needs are met efficiently.</li><li>Handle a high volume of interactions while maintaining professionalism and attention to detail.</li><li>Contribute to a positive customer experience by building rapport and delivering excellent service.</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.</p><p>• Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.</p><p>• Coordinate logistics and materials for company visits, trade school outreach, and event participation.</p><p>• Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.</p><p>• Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.</p><p>• Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.</p><p>• Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule </p>
<p>We are seeking a professional and customer-focused Technical Customer Service Representative to join a growing team. This role is responsible for providing technical support to customers, troubleshooting product and service issues, and delivering a high level of customer satisfaction. The ideal candidate will possess strong communication skills, technical aptitude, and the ability to resolve problems in a fast-paced environment.</p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat regarding products, services, and technical concerns.</li><li>Troubleshoot and resolve hardware, software, and system-related issues.</li><li>Document customer interactions accurately within internal systems.</li><li>Escalate complex issues to appropriate teams while ensuring timely follow-up.</li><li>Educate customers on product functionality and best practices.</li><li>Maintain knowledge of company products, services, and technical updates.</li><li>Collaborate with internal departments to resolve customer concerns efficiently.</li><li>Meet established service, quality, and response-time goals.</li></ul><p><br></p>
We are looking for a detail-oriented Customer Service Representative to join our team in Florence, Kentucky in a contract position with the potential to become permanent. This role supports issue resolution across invoicing, receiving, and returned materials, requiring strong analytical thinking and clear communication with vendors, service centers, and warehouse teams. The ideal candidate is comfortable working with data, navigating warehouse and business systems, and helping ensure billing and inventory records are accurate.<br><br>Responsibilities:<br>• Review invoice and receiving discrepancies to identify why billed quantities differ from materials recorded as received<br>• Coordinate with suppliers to confirm shipment details and verify whether questioned items were sent<br>• Partner with distribution center personnel to research and locate materials reported as missing<br>• Examine return issues involving materials sent back from service centers and determine the source of record variances<br>• Communicate with service center teams to validate return activity and gather supporting information<br>• Work closely with warehouse staff to track down missing returned items and resolve inventory questions<br>• Maintain accurate documentation of findings, updates, and resolution steps within company systems<br>• Provide additional customer service and operational support duties as business needs allow