<p><strong>Prior Roles</strong></p><ul><li>Previously held a role responsible for design and implementation of IT systems crossing multiple operational contexts (e.g. infrastructure + applications; applications + network; cloud + on premises)</li><li>Prior experience as a Solutions Architect, Solutions Engineer, or in a “hands-on” systems design role in a pre-sales or “Customer Success” role strongly preferred</li></ul><p><strong> </strong></p><p><strong>Technical Experience and Knowledge</strong></p><ul><li>Recent hands-on design, deployment, and/or administration experience in Windows Server and Linux systems administration</li><li>Working familiarity with Unix variants and Mac OS; prior administration experience a plus</li><li>Working familiarity with Microsoft Azure and other IaaS providers preferred</li><li>Strong enterprise networking design, deployment, and/or administration experience</li><li>Working familiarity with enterprise-class vendors and product lines strongly preferred (e.g. Cisco, Cisco Meraki, HPE/Aruba, Juniper, Extreme, Brocade)</li><li>Working familiarity with enterprise-class network security appliance vendors and product lines strongly preferred (e.g. Cisco, Cisco Meraki, Palo Alto, Fortinet)</li><li>Working familiarity with SMB/”prosumer” vendors and product lines a plus (e.g. Ubiquiti/UBNT, SonicWall, Mikrotik) a plus</li><li>Working familiarity with load balancers, VPN appliances/concentrators a plus</li><li>In depth understanding of current enterprise design patterns and norms for basic networking capabilities/concepts (e.g. TCP/IP, DNS, DHCP, VLAN segmentation, routing and switching, wireless)</li><li>Strong familiarity with SMB and entry-level on premises computing infrastructure technologies</li><li>Working familiarity with multiple server hardware vendors and associated management tools/platforms (e.g. Dell, HPE, Cisco, SuperMicro) strongly preferred</li><li>Working familiarity with hypervisor platforms (e.g. VMware vSphere/ESXi, Microsoft Hyper-V, Nutanix AHV, or others) strongly preferred</li><li>Strong familiarity with enterprise storage</li><li>Working familiarity with DAS, SAN, and NAS/filer solutions</li><li>Working understanding of contemporary network storage protocols and interconnect methods (e.g. iSCSI, CIFS, FibreChannel, NFS)</li><li>Strong familiarity with basic on premises infrastructure management best practices</li><li>Rack management</li><li>Power and cooling demand management</li><li>Strong familiarity with scripting for administrative, auditing, and other operational purposes</li><li>Prior experience writing PowerShell, Python, BASH/other Linux shell scripts strongly preferred </li><li>Prior experience with typical infrastructure and server/endpoint management toolsets</li><li>Performance and capacity management tools</li><li>Endpoint management / RMM platforms</li><li>Patch and vulnerability management tools</li><li>Prior experience with capacity planning, VM/server “right-sizing”, performance analysis</li><li>Prior experience and ownership designing server, network, application solutions through deployment phase</li><li>Prior experience administrating Office 365 services</li><li>Prior experience administrating Microsoft Exchange, Google G Suite/Workspace is a plus</li></ul><p><br></p>
<p>We are looking for a Senior Treasury Analyst to join our dynamic corporate treasury team in The Woodlands, Texas. In this role, you will play a crucial part in overseeing cash management operations, maintaining banking relationships, and ensuring compliance with financial policies. The ideal candidate thrives in a fast-paced environment, exhibits excellent organizational skills, and has a strong ability to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily cash management operations, including cash positioning, payment processing, and resolving discrepancies with banking partners.</p><p>• Administer bank accounts by managing openings, closures, and updates while maintaining accurate internal records and signer information.</p><p>• Evaluate and analyze bank fees to identify cost-saving opportunities and recommend optimizations for account services.</p><p>• Manage user access and security settings for banking and expense reporting systems.</p><p>• Ensure compliance with all internal treasury policies and procedures, documenting processes and supporting audit requirements.</p><p>• Collaborate with banking partners to strengthen relationships and assess new financial products and services.</p><p>• Drive improvements in treasury processes, systems, and workflows to enhance operational efficiency.</p><p>• Support strategic initiatives related to cash flow optimization and treasury enhancements.</p><p><br></p><p>For immediate consideration, contact Mark, mark.loiacano@roberthalf</p>
We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><strong>Location:</strong> Rockville, MD or Bluemont, VA (Onsite)</p><p><strong>Schedule:</strong> 24/7/365 Support Environment</p><p><strong>Clearance:</strong> Public Trust Security Clearance required (must be obtained prior to start)</p><p><strong>Duration: </strong>26 Week Contract, potential for extension</p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer-focused Tier 2 Deskside/System Technician to provide 24/7/365 systems administration and deskside support across two primary sites: Rockville, MD and Mount Weather (Bluemont, VA). This role offers the opportunity to work in a fast-paced, diverse, and highly collaborative environment where career development is strongly supported.</p><p>You will gain valuable skills in time management, problem-solving, communication, and troubleshooting while supporting critical IT operations.</p><p>e<strong>Key Responsibilities</strong></p><p><strong>Deskside & Operational Support</strong></p><ul><li>Serve as a primary point of contact providing onsite 24/7 operational deskside engineering and break/fix support for desktop and laptop devices.</li><li>Conduct non-disruptive deskside support for deploying Windows 10 and Windows 11 configured hardware.</li><li>Utilize tools such as MS Office Suite, ServiceNow, and other deployment-related technologies.</li><li>Coordinate with Tier 3 teams for system changes and upgrades.</li><li>Provide onsite IT support during practice, mock, and real DR/COOP exercises.</li><li>Communicate effectively with end users and internal teams, providing timely updates and working efficiently under tight schedules.</li><li>Participate in occasional travel between Rockville, MD and Bluemont, VA locations.</li></ul><p><strong>Systems Support & Administration</strong></p><ul><li>Maintain and support a high-availability environment utilizing virtualization and redundancy best practices.</li><li>Provide technical guidance to Tier 2 and Tier 3 teams.</li><li>Perform system maintenance including software upgrades, backups, recovery, and file maintenance.</li><li>Review systems for critical updates weekly and during major security threats or operational exercises.</li><li>Provide on-call support for Production Operating Environment (POE) issues as needed.</li><li>Troubleshoot and resolve moderately complex hardware and software issues.</li><li>Log all work in ServiceNow ITSM, meeting time-to-resolution standards.</li><li>Escalate unclear issues to leadership when necessary.</li></ul><p><strong>Hardware Deployment & Asset Management</strong></p><ul><li>Configure and deploy mobile devices, laptops, thin clients, desktops, and related equipment; role includes lifting and moving equipment.</li><li>Manage procurement, deployment, support, and disposal of software and hardware assets.</li><li>Execute asset control tasks onsite and offsite.</li><li>Provide guided hands-on support for network or systems needs at customer headquarters.</li></ul>
