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2 results for Help Deskdesktop Support Analyst in Houston, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.</p><p><br></p><p>Responsibilities:</p><p>• Support customers throughout the complete project lifecycle, from sales to implementation and support.</p><p>• Address and resolve Benefit related support tickets in a timely and efficient manner.</p><p>• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.</p><p>• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.</p><p>• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.</p><p>• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.</p><p>• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.</p>
- 2026-03-27T00:00:00Z
- Sugar Land, TX
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.</p><p>• Collaborate with technology teams to maintain and improve operations monitoring processes.</p><p>• Communicate effectively with users and management regarding problem resolution and system updates.</p><p>• Create and maintain technical documentation, including application procedures and workflows.</p><p>• Track, route, and resolve problem calls while ensuring proper closure and documentation.</p><p>• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.</p><p>• Support compliance with change management and security policies to maintain system integrity.</p><p>• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.</p><p>• Utilize advanced query creation to support custom and out-of-the-box application configurations.</p>
- 2026-04-03T00:00:00Z