We are looking for a skilled Business Analyst to join our team in Houston, Texas. In this long-term contract role, you will play a pivotal part in analyzing business needs, improving processes, and bridging the gap between stakeholders and technical teams. This is an excellent opportunity to contribute to high-impact projects within the energy and natural resources sector.<br><br>Responsibilities:<br>• Conduct thorough business analysis to identify needs, define requirements, and recommend effective solutions.<br>• Collaborate with stakeholders to gather, document, and validate business and functional requirements.<br>• Review and analyze customer service processes within call center environments to identify opportunities for improvement.<br>• Facilitate Agile Scrum ceremonies and contribute to the development of user stories and acceptance criteria.<br>• Perform gap analyses to evaluate current processes against desired outcomes and recommend actionable improvements.<br>• Create detailed documentation, including process flows, functional specifications, and business case reports.<br>• Act as a liaison between business units and technical teams to ensure alignment on project goals and deliverables.<br>• Provide insights and recommendations based on data analysis to inform decision-making.<br>• Support testing efforts by validating requirements and ensuring deliverables meet business needs.<br>• Continuously monitor and assess project progress to ensure alignment with objectives.