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4 results for Customer Service Manager in Houston, TX

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-07-10T00:00:00Z

Customer Service Representative

Houston, TX
onsite
Temporary to Hire
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a growing healthcare-focused organization in Houston, Texas on a contract basis with the potential for a permanent role. This position supports physicians and cancer care facilities by coordinating kit shipments, responding to customer inquiries, and helping ensure orders are handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a highly organized approach to managing day-to-day service requests in a fast-paced environment. Responsibilities: • Respond to inbound customer calls and messages from physician offices and care centers with professionalism and urgency. • Process orders accurately and maintain detailed records to support timely shipment of diagnostic testing kits. • Coordinate shipping activities and follow up on deliveries to help ensure materials arrive where they are needed. • Communicate with internal team members through collaboration tools to keep service requests organized and moving forward. • Handle outbound follow-up calls to confirm order details, provide updates, and resolve service-related questions. • Monitor customer issues from initial contact through resolution, using critical thinking to address concerns effectively. • Maintain organized customer and order information in company systems and spreadsheets for tracking and reporting purposes. • Provide support to a small service team by helping manage daily coverage needs and maintaining consistent responsiveness.
2026-07-17T00:00:00Z

Customer Service Representative

Houston, TX
onsite
Temporary to Hire
25 - 25 USD / Hourly
We’re hiring an Account Coordinator in Houston, TX for a contract-to-hire opportunity. This position focuses on delivering responsive support to customers, processing order-related transactions, and keeping communication flowing across logistics, warehouse, and production partners. The ideal candidate brings strong customer service experience, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities:• Respond to customer inquiries by phone and email, providing timely updates on orders, product questions, and service concerns.• Prepare quotes and invoices while accurately entering job and order information into Microsoft Dynamics.• Partner with warehouse personnel to monitor inventory levels, confirm item availability, and support order fulfillment.• Coordinate scheduling details with production teams to help keep jobs on track and aligned with customer expectations.• Review order information and reporting data carefully to maintain accuracy and reduce processing errors.• Assist with arranging outgoing shipments, including both domestic and international deliveries, and help track shipment status.• Communicate with vendors, logistics providers, and cross-functional teams to resolve issues and keep orders moving efficiently.
2026-07-17T00:00:00Z

Client Services Associate

Houston, TX
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly. Responsibilities:• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.
2026-07-15T00:00:00Z