<p>Robert Half is seeking a professional and customer-focused Customer Service Representative (CSR) to support a growing financial services organization in Honolulu. This role is responsible for providing exceptional customer service, handling inbound and outbound phone calls, assisting clients with account inquiries, and maintaining accurate records. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced office environment. <strong>Preference will be given to Hawaii residents due to onsite interviewing and work requirements. </strong>Qualified candidates are encouraged to submit their resume for consideration. <strong>Please call Kenji Nakano at 808-452-0265 to submit your resume and learn more about this opportunity.</strong></p><p><br></p><p>Responsibilities</p><ul><li>Answer and manage a high volume of inbound and outbound telephone calls professionally and efficiently.</li><li>Assist clients with inquiries related to financial products, services, accounts, and transactions.</li><li>Provide accurate information and resolve customer concerns in a timely manner.</li><li>Document customer interactions and update account information within company systems.</li><li>Process customer requests, forms, and service-related transactions.</li><li>Collaborate with internal departments to ensure prompt issue resolution.</li><li>Maintain confidentiality of sensitive customer and financial information.</li><li>Follow established company policies, procedures, and compliance requirements.</li><li>Support general administrative and customer service functions as needed.</li></ul><p><br></p>
<p>We are looking for a customer-focused sales specialist to support clients throughout their flooring and home improvement buying journey in Honolulu, Hawaii. This role is ideal for someone who enjoys building relationships, identifying customer needs, and turning showroom visits and lead activity into completed sales. You will work closely with internal teams to ensure each order moves smoothly from initial consultation through final fulfillment while delivering a welcoming customer experience. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Erica Huggins at 808.452.0256.</p><p><br></p><p>Responsibilities:</p><p>• Welcome showroom visitors, learn about their project goals, and provide attentive guidance tailored to their needs.</p><p>• Lead customers through each stage of the sales journey, from initial conversation and product selection to final purchase decisions.</p><p>• Build a steady pipeline by making follow-up calls, reconnecting with past customers, and encouraging referral-based business.</p><p>• Oversee orders from entry to completion, confirming details are accurate and timelines are properly communicated.</p><p>• Develop new opportunities through networking, referrals, and incoming inquiries from prospective clients.</p><p>• Coordinate with production, operations, and related teams to support efficient execution and customer satisfaction.</p><p>• Maintain strong knowledge of product offerings and help keep showroom presentations organized and appealing.</p><p>• Record customer interactions, sales activity, and lead progress using company systems and standard sales tools.</p>