3 results for Customer Experience Specialist in Honolulu, HI

Sr. Medical Customer Service Representative

Kailua, HI
onsite
Temporary
22.00 - 25.00 USD / Hourly
We are looking for a dedicated Sr. Medical Customer Service Representative to join our team in Kailua, Hawaii. The Sr. Medical Customer Service Representative is a contract position, you will provide critical administrative and customer support for our Home Health department, ensuring patients receive seamless care and assistance. This role involves handling various inquiries, processing referrals, and maintaining accurate documentation to enhance operational efficiency. Responsibilities:• Respond to incoming calls from members and healthcare providers, offering accurate information regarding medical, dental, vision, and prescription drug claims.• Document all interactions and maintain detailed records of calls and inquiries.• Process and review referrals and pre-certification requests, verifying benefits and eligibility.• Input referral and pre-certification data into the computer system with precision.• Research and address rejected or erroneous claims, forwarding corrections as necessary.• Collaborate with the claims department to facilitate smooth claim adjudication.• Analyze medical records and referral information to support accurate processing.• Ensure compliance with organizational policies regarding vaccinations and safety standards.• Perform other administrative duties as assigned to support departmental operations.• Maintain knowledge of healthcare plans and benefit provisions to assist with member inquiries.
2026-03-06T18:48:43Z

Front Desk Coordinator

Honolulu, HI
onsite
Temporary
22.00 - 24.00 USD / Hourly
We are seeking a personable and detail-oriented Front Desk Coordinator to join a respected healthcare organization in Honolulu. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a positive and welcoming experience. The ideal candidate thrives in a fast-paced environment and is committed to providing exceptional customer service. Preference will be given to Hawaii residents due to the nature of the work and onsite requirements. Applicants should be able to reliably commute or reside within the Honolulu region to meet business needs.All qualified applicants are encouraged to apply by calling us at 808-531-0800. Key Responsibilities:<ul><li>Greet and assist patients, visitors, and vendors in a professional, courteous manner</li><li>Answer and manage multi-line phone systems, directing calls accurately and efficiently</li><li>Schedule appointments and maintain calendars for healthcare providers</li><li>Handle patient check-in/check-out processes and verify insurance information</li><li>Maintain a clean and organized reception area</li><li>Respond to inquiries and provide accurate information regarding office services and procedures</li><li>Coordinate with internal staff to facilitate smooth patient flow and communication</li></ul>
2026-03-19T22:58:42Z

General Office Clerk

Honolulu, HI
onsite
Temporary
20.00 - 21.00 USD / Hourly
We are looking for a reliable and detail-oriented General Office Clerk to join our manufacturing team. The successful candidate will play a vital role in supporting administrative operations, facilitating communication, and helping maintain an organized office environment. This position requires strong phone skills and a commitment to delivering outstanding customer service to internal staff, clients, and visitors. If you’re ready to add a dependable General Office Clerk to your manufacturing operations, connect with our team to learn more about this upcoming opportunity! Call us at 808-531-0800. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. Responsibilities:<ul><li>Answer and direct incoming phone calls professionally, ensuring prompt and helpful customer service to suppliers, clients, and employees.</li><li>Greet visitors and assist with front-desk duties, including managing sign-in procedures and addressing inquiries.</li><li>Perform data entry tasks for inventory records, purchase orders, and shipment logs.</li><li>Maintain filing systems for invoices, shipping documents, and compliance paperwork.</li><li>Assist with scheduling meetings, distributing memos, and supporting coordination with manufacturing and warehouse teams.</li><li>Monitor and order office supplies to ensure adequate inventory.</li><li>Process incoming and outgoing mail, including packages and shipments.</li><li>Support general office tasks, such as photocopying, scanning, and faxing.</li></ul>
2026-03-27T21:58:41Z