<p>We are looking for a customer-focused Call Center Specialist to support a leading organization in the energy and natural resources industry. This long-term contract position is ideal for someone who enjoys helping customers, navigating service-related questions, and delivering clear, attentive support in a busy contact center setting. The person in this role will manage a wide range of account and service requests while ensuring each interaction is handled accurately and efficiently. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers and provide timely assistance with questions, concerns, and service needs.</p><p>• Complete service-related transactions such as starting new accounts, updating customer information, arranging deposits, and processing disconnection requests.</p><p>• Investigate and resolve issues involving billing, payments, energy usage, and general account activity.</p><p>• Record customer interactions and account changes carefully within internal service and account management systems.</p><p>• Deliver solutions to customer concerns by gathering information, reviewing account details, and following established service procedures.</p><p>• Provide an attentive and courteous experience during high-volume periods while maintaining accuracy and responsiveness.</p><p>• Support account maintenance tasks and related administrative activities, including documentation and digital record handling when needed.</p>
<p>We are looking for a Customer Service Specialist to support daily operations for the warehouse in Hawaii. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, managing administrative duties, and keeping information organized in a fast-paced service environment. The person in this role will serve as a key point of contact for individuals seeking program information while providing dependable coordination and office support. Preference will be given to Hawaii residents due to the onsite nature of this role. To apply, please call us at 808-531-0800.</p><p><br></p><p>Responsibilities:</p><p>• Assist callers and visitors by answering questions about available programs and services in a thorough and helpful manner.</p><p>• Coordinate and confirm pickup times and client appointments to support smooth day-to-day scheduling.</p><p>• Enter and maintain accurate information in internal records and tracking systems.</p><p>• Speak with clients to gather feedback and complete surveys in a respectful and organized way.</p><p>• Support administrative activities tied to human services programs, including document handling and routine office tasks.</p><p>• Communicate clearly by phone, email, and in writing with clients, staff, and community contacts.</p><p>• Work closely with team members and partner programs to ensure responsive service for a diverse population.</p>
<p>We are looking for a <strong><em>onsite Customer Experience Specialist</em></strong> to support a Financial Services team in Honolulu, Hawaii. This Long-term Contract position focuses on delivering responsive service to customers while assisting with claims-related administrative work in a fast-paced environment. The ideal candidate brings strong organizational skills, accuracy with data, and the ability to handle customer interactions efficiently.</p><p><br></p><p><strong><u>Preference will be given to Hawaii residents due to the nature of this opportunity.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Provide front-line support to internal and external customers by answering inquiries, managing email correspondence, and handling inbound and outbound communication.</p><p>• Review and process claims documentation accurately, ensuring information is complete and submitted within established timelines.</p><p>• Confirm insurance details by checking coverage information and resolving discrepancies through careful follow-up.</p><p>• Enter, update, and maintain claim and customer records with a high degree of precision across required tracking tools and databases.</p><p>• Keep detailed operational logs and prepare routine reports to support department visibility and workflow monitoring.</p><p>• Assist the claims team with day-to-day administrative tasks that help maintain smooth and efficient department operations.</p>