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1 result for Communications Specialist in Honolulu, HI
- Honolulu, HI
- onsite
- Temporary to Hire
- 23 - 25 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. </p><p><br></p><p>Responsibilities:</p><p>• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.</p><p>• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.</p><p>• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.</p><p>• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.</p><p>• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.</p><p>• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.</p><p>• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.</p><p>• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.</p>
- 2026-06-04T00:00:00Z