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16 results for Noc Technician in Hoffman Estates, IL

Service Desk Technician

Palatine, IL
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests. Responsibilities: • Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels. • Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary. • Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution. • Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality. • Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance. • Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users. • Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards.
2026-07-22T19:54:06Z

(MTR) Support Technician

Downers Grove, IL
remote
Temporary / Contract
45.00 - 60.00 USD / Hourly
We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems. Responsibilities: • Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use. • Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals. • Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions. • Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology. • Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality. • Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations. • Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed. • Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
2026-07-21T13:08:49Z

Network Engineer

Chicago, IL
onsite
Permanent / Full Time
110000.00 - 135000.00 USD / Yearly
We are looking for an experienced Network Engineer to support and enhance enterprise networking operations in Chicago, Illinois. This role focuses on building reliable, secure connectivity across on-premises and cloud-based environments while improving visibility, automation, and operational performance. The ideal candidate will be comfortable working in a fast-paced support setting and will bring strong technical depth across routing, firewalls, wireless infrastructure, and network monitoring. MUST HAVE SOLAR WINDS EXPERIENCE. Responsibilities:• Design and deploy scalable network solutions across campus, wireless, SD-WAN, and cloud environments to meet business and operational needs.• Maintain and troubleshoot complex multi-vendor infrastructure, resolving incidents and service requests within a high-volume, ticket-driven support model.• Strengthen network security by addressing vulnerabilities, coordinating remediation activities, and applying secure configuration standards across network platforms.• Administer and optimize routing, switching, and perimeter security technologies, including Cisco routers, Cisco ASA, and Palo Alto firewalls.• Configure and support dynamic routing protocols such as BGP to ensure resilient and efficient connectivity between internal and external networks.• Develop scripts and automation tools that streamline repetitive operational tasks, improve consistency, and reduce manual intervention.• Implement monitoring and observability capabilities that provide actionable insight into network health, performance, and service availability.• Partner with cross-functional teams to support infrastructure improvements, document technical designs, and advance network operational maturity.
2026-07-06T20:58:41Z

Network Engineer – Enterprise Wireless

Chicago, IL
remote
Temporary / Contract
45.00 - 50.00 USD / Hourly
We are looking for an experienced Network Engineer – Enterprise Wireless to support and enhance large-scale wireless environments across facilities in Chicago, Illinois. This Long-term Contract position centers on building secure, dependable, and high-performing connectivity for office, warehouse, distribution, and production settings. The role requires deep hands-on expertise with Cisco wireless platforms, strong problem-solving skills, and the ability to partner effectively with internal teams and external vendors. Responsibilities: • Own the stability, performance, and day-to-day service quality of enterprise wireless networks across multiple business locations. • Architect, implement, and refine wireless solutions using Cisco Catalyst wireless controllers and access points, Meraki platforms, and Cisco management and assurance tools. • Perform wireless assessments and interpret survey data with tools such as Ekahau or AirMagnet to guide coverage design, channel strategy, capacity planning, and deployment validation. • Investigate RF-related issues, including interference, weak signal conditions, roaming disruptions, and client performance problems, then apply corrective improvements. • Create and maintain wireless design artifacts such as heatmaps, predictive models, technical standards, and configuration documentation for both new and existing sites. • Lead wireless rollout and refresh efforts, including equipment lifecycle upgrades, firmware consistency, and infrastructure standardization. • Track network health through monitoring and assurance platforms, identify trends, and tune the environment to improve reliability and user experience. • Resolve advanced connectivity incidents involving authentication, latency, packet loss, and mobility behavior while acting as a senior escalation point for complex wireless issues. • Establish and uphold wireless security and design standards, including WPA2/WPA3, 802.1X, segmentation, and quality-of-service policies for critical applications. • Contribute to automation and operational efficiency initiatives by using APIs, Python, and Ansible to streamline wireless administration and support processes.
2026-07-16T20:28:48Z

Systems Engineer

Glenview, IL
onsite
Temporary / Contract
55.00 - 65.00 USD / Hourly
We are looking for an experienced Systems Engineer to support and enhance a complex enterprise infrastructure environment in Illinois. This long-term contract position is ideal for a hands-on specialist who can manage core Microsoft, virtualization, and cloud technologies while maintaining stability, security, and operational efficiency. The role will focus on Windows systems engineering, hybrid identity administration, platform upgrades, and infrastructure automation across on-premises and Azure environments. Responsibilities: • Administer and improve enterprise Windows Server infrastructure, ensuring reliable performance, security, and alignment with operational standards. • Lead VMware vSphere lifecycle activities, including environment assessments, version upgrades, and workload movement to alternate hypervisor platforms when required. • Manage Active Directory in complex multi-forest environments, including organizational unit structure, delegated administration, trust design, Kerberos policy configuration, and directory cleanup efforts. • Support Azure infrastructure services by handling IaaS resources, hybrid connectivity, identity integration, backup operations, and subscription-level administration. • Oversee enterprise messaging and endpoint management platforms such as Exchange and SCCM, maintaining service availability and supporting ongoing enhancements. • Provision and maintain NetApp storage resources, administer datastores, and coordinate storage integration with virtualized environments. • Develop and maintain production-quality PowerShell scripts to automate routine administration, streamline operational tasks, and improve consistency. • Execute infrastructure changes within established ITSM and change control frameworks, documenting implementation steps, risks, and validation outcomes. • Contribute to technical documentation and runbook development, including the effective use of AI-based tools to accelerate knowledge capture and operational readiness.
2026-07-02T17:30:09Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000.00 - 65000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-07-02T17:30:09Z

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T15:43:37Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary to Hire
24.70 - 28.60 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving day-to-day technology issues, supporting a wide range of users, and taking ownership of local IT needs while partnering with a broader technical team. The role offers hands-on involvement with endpoint support, user setup, operational technology, and site-based technology initiatives in a fast-paced environment. Responsibilities: • Deliver first-line technical assistance for employees across multiple business locations, resolving common IT issues with a strong service mindset. • Diagnose and address problems involving computers, printers, mobile hardware, software applications, and network access to keep users productive. • Provide support for operational and warehouse technologies, including handheld Android-based devices and document or label printing systems. • Monitor and manage incoming service requests, prioritize work effectively, and close tickets in accordance with support expectations. • Coordinate employee onboarding and separation tasks by preparing accounts, configuring equipment, and ensuring proper access changes. • Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and mobile endpoints used throughout the facility. • Work with internal infrastructure specialists and external technology vendors when issues require escalation or project coordination. • Contribute to hardware refreshes, technology deployments, platform updates, and other site-level improvement efforts. • Assist with occasional after-hours support needs or on-call coverage when business operations require extended availability.
2026-07-23T20:23:48Z

Technical Help Desk I (US)

Naperville, IL
remote
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-02T17:30:09Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T12:58:38Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-07-22T17:38:48Z

Technical Help Desk I (US)

Naperville, IL
remote
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-02T17:30:09Z

IT Director

Northbrook, IL
onsite
Permanent / Full Time
130000.00 - 150000.00 USD / Yearly
We are looking for an experienced technology leader to guide enterprise systems, infrastructure, and information security. This role combines strategic planning with direct execution, overseeing core platforms, vendor partnerships, and operational technology processes that support the business. The ideal candidate brings strong technical judgment, practical leadership, and the ability to improve systems reliability, security, and cross-functional alignment. Responsibilities:• Shape and lead the company’s technology roadmap, aligning infrastructure, applications, and security priorities with business goals.• Oversee integration design across internal platforms and client-required systems, ensuring reliable data exchange and resolving connectivity or accuracy issues.• Direct governance for key business applications, including Salesforce oversight, file management controls, and administration of software tools used across the organization.• Manage software and technology vendors, including service performance reviews, contract negotiations, renewals, and opportunities to streamline the vendor portfolio.• Establish and maintain infrastructure standards covering networks, systems, and overall IT architecture to support stability and scalability.• Strengthen cybersecurity practices by advancing policies, controls, risk mitigation efforts, and coordination with external auditors on findings and remediation.• Serve as a point of contact for client security reviews by preparing documentation, completing assessments, and communicating the organization’s control environment.• Lead technology onboarding and offboarding activities, including account provisioning, equipment coordination, access removal, and asset tracking.• Partner with internal stakeholders to evaluate new technology needs, recommend solutions, and oversee implementation of system enhancements or integrations.
2026-07-14T14:38:43Z

ERP/CRM Administrator

Woodridge, IL
onsite
Temporary to Hire
47.50 - 55.00 USD / Hourly
We are looking for an ERP/CRM Administrator to join a manufacturing organization in Woodridge, Illinois in a contract-to-permanent capacity. This position focuses on strengthening and evolving the Microsoft Dynamics 365 Business Central environment by combining platform administration, technical development, and day-to-day user support. The role works closely with operational and technology stakeholders to turn business needs into practical system improvements, maintain reliable integrations, and expand the value of enterprise applications across the company. Responsibilities: • Manage the daily administration of Microsoft Dynamics 365 Business Central, including system setup, configuration changes, access support, and overall platform stability. • Design, build, and deploy custom enhancements that improve workflows, extend functionality, and align the system with business objectives. • Develop and maintain integrations between Business Central and connected business applications, third-party tools, and reporting platforms. • Investigate application issues, identify root causes, and deliver timely resolutions to minimize disruption for end users. • Partner with business teams to gather requirements, document solution approaches, and translate operational needs into effective technical outcomes. • Provide user assistance and training to encourage adoption, improve process consistency, and support more efficient use of the platform. • Create and maintain technical documentation for configurations, development work, support procedures, and enhancement requests. • Recommend and implement system optimizations that improve usability, reporting visibility, and overall application performance.
2026-07-23T15:04:12Z

ERP Integration Manager

Woodridge, IL
onsite
Temporary / Contract
55.00 - 65.00 USD / Hourly
We are looking for an ERP Integration Manager to lead enterprise-wide integration initiatives for critical business platforms in Woodridge, Illinois. This Long-term Contract position is ideal for a hands-on technical leader who can shape integration architecture, evaluate emerging technologies, and connect business needs with practical system solutions. The role focuses on building scalable integrations across ERP, eCommerce, workflow, and document management environments while partnering closely with cross-functional stakeholders. Responsibilities: • Lead the planning and execution of integration initiatives across ERP and connected enterprise applications to support business operations. • Create and refine mapping structures that enable reliable data exchange between core systems and third-party platforms. • Design, implement, and support integrations involving eCommerce tools, graphics and pre-press applications, workflow systems, expense platforms, and document management solutions. • Convert functional and technical needs into clear solution architectures that align with operational goals and long-term scalability. • Produce and maintain architectural documentation, analysis, and supporting materials in collaboration with technical and business leads. • Establish integration and API standards, governance practices, and support procedures to improve consistency across the environment. • Provide user guidance, develop training materials, and support knowledge sharing for integrated applications and processes. • Assess new technologies and recommend adoption strategies based on business value, technical fit, and maintainability. • Promote ongoing improvement in integration methods, technical capability, and domain expertise across the team.
2026-07-21T13:13:42Z

Head of Digital Platforms

Chicago, IL
onsite
Permanent / Full Time
165000.00 - 170000.00 USD / Yearly
We are looking for a strategic technology executive to lead the vision, delivery, and continuous improvement of customer-facing digital platforms in St. Augustine, Florida. This role will shape the systems that support online commerce, marketing engagement, sales enablement, and the overall customer journey across multiple premium brands. The ideal candidate combines strong platform leadership, cross-functional partnership, and a practical understanding of modern digital ecosystems, including AI-enabled solutions and third-party integrations. Responsibilities: • Define and drive the long-term strategy, governance model, and delivery roadmap for digital platforms that support commercial and customer experience objectives. • Lead the execution and optimization of eCommerce and related business applications, ensuring strong alignment with sales, marketing, operations, and service needs. • Manage and develop a small team of analysts and web-focused resources, setting priorities and fostering accountability and growth. • Partner with business leaders across multiple functions to identify platform improvements that enhance customer engagement and streamline operational workflows. • Oversee relationships with software vendors, implementation firms, and external technology partners to ensure quality delivery and ongoing platform performance. • Guide integration planning and execution across core digital tools, data flows, and connected applications to support a seamless user experience. • Evaluate and introduce AI-enabled capabilities where they can improve efficiency, insight generation, personalization, or platform effectiveness. • Establish standards for platform governance, performance measurement, risk management, and continuous improvement across the digital environment.
2026-07-06T20:28:39Z