We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.<br><br>Responsibilities:<br>• Address and resolve 40–60 user support calls daily, ensuring timely and effective assistance.<br>• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.<br>• Perform Active Directory tasks, including unlocking accounts and resetting passwords.<br>• Maintain accurate records of all issues and resolutions using the designated ticketing system.<br>• Collaborate with team members to manage and prioritize incoming support tickets.<br>• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.<br>• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.<br>• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.<br>• Stay proactive in identifying and resolving simple technical issues independently.<br>• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
Sr. Systems Manager (Hands-On / FinTech) Location: Chicago, IL or Overland Park, KS (Hybrid – 2 days onsite) Industry: Financial Markets / Global Exchange Employment Type: permanent <br> The Opportunity We are looking for a highly technical Sr. Systems Manager to join a leading global financial exchange network. This is a newly created position designed for a "builder" who thrives on optimizing complex systems, automating manual processes, and owning the technical roadmap for enterprise financial systems. Unlike traditional management roles, this position is focused on systems and process architecture. You will lead a talented team of contractors as a technical subject matter expert, ensuring our financial infrastructure scales with our rapid global growth. <br> The Role As the Sr. Systems Manager, you will be the primary architect and engineer for our IBM TM1 (Planning Analytics) environment. We are looking for a candidate who wants to "get under the hood"—customizing systems, building robust data processes, and eliminating manual tasks through automation. <br> Key Responsibilities: System Customization: Lead the technical design and customization of IBM TM1 to meet complex business logic requirements. Automation & Engineering: Develop and maintain scripts (Python or PowerShell) to automate system tasks, data loads, and environment management. Data Engineering: Write complex SQL queries and manage data pipelines to ensure high performance and data integrity across systems. Process Architecture: Evaluate current workflows and build scalable, automated processes to replace legacy manual efforts. Technical Oversight: Act as the technical lead for a team of 10+ contractors, providing "dotted line" mentorship and code/architecture reviews. Why Join Us? You will be at the heart of the global economy, helping to build the infrastructure that powers transparent and inclusive markets. We offer the space for big ideas, a culture of collaboration, and a commitment to helping our people grow as they solve some of the industry's most complex challenges.
<p>We are looking for an experienced ERP Director to lead strategic and technical initiatives across enterprise applications, data platforms, and custom development. This role requires a visionary leader who can bridge technology and business needs to deliver secure, scalable, and insight-driven solutions. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive strategy for enterprise applications, custom software, and data platforms.</p><p>• Establish and enforce standards for application architecture, data pipelines, APIs, and system integrations.</p><p>• Collaborate with executive leadership to advise on application modernization and data-driven initiatives.</p><p>• Manage the lifecycle, performance, and enhancements of enterprise systems supporting key business functions such as finance, HR, and operations.</p><p>• Drive system upgrades, implementations, and optimizations for ERP platforms.</p><p>• Ensure seamless integration between ERP systems, custom applications, and data analytics platforms.</p><p>• Promote governance, scalability, and standardization across the application portfolio.</p><p>• Oversee the alignment of data and analytics strategies with business objectives.</p><p>• Lead teams in deploying enterprise applications and managing data platforms.</p><p>• Continuously evaluate emerging technologies to improve system performance and functionality.</p>
