14 Results for Customer Experience Specialist Jobs in Hoffman Estates, IL

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Customer Experience Professional

Deer Park, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a detail-oriented Customer Experience team member to support high-volume service operations in Illinois. This is a long-term contract position suited for someone who thrives in a fast-paced, metrics-focused setting and can respond confidently to a wide range of customer questions. The role works closely with candidates, clients, and branch teams to resolve concerns, complete service-related transactions, and deliver clear guidance across multiple communication channels. -Full Remote Work Hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm) Responsibilities: • Handle a large daily volume of customer interactions while maintaining accuracy, professionalism, and strong response times.• Investigate and resolve service and payroll-related questions by drawing on knowledge of branch processes and support functions.• Record transactions thoroughly and submit the appropriate documentation when issues require follow-up from payroll operations.• Partner with candidates, clients, and branch personnel to address concerns and provide timely updates on open matters.• Guide users through available self-service tools, including web-based resources and automated phone options, to improve issue resolution.• Explain processing timelines, procedural steps, and practical options so customers and branch teams can make informed decisions.• Navigate multiple systems efficiently to research issues, update records, and complete data entry in a high-volume environment.• Adapt quickly during unscripted conversations, using sound judgment to respond effectively to a variety of service scenarios.
2026-10-05T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-09-17T00:00:00Z

Customer Service Representative

Northfield, IL
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a manufacturing team. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, managing order information, and keeping records accurate in a fast-paced environment. The role requires strong communication skills, solid Microsoft Excel proficiency, and a careful approach to data entry and follow-through. Responsibilities: • Review incoming orders for completeness, confirm pricing details, and check product availability before processing. • Enter and maintain customer and order information accurately using internal systems and spreadsheets. • Work closely with warehouse and production partners to help keep shipments on schedule and support on-time delivery. • Respond to customer questions and resolve order-related concerns with professionalism and urgency. • Share clear updates on product details, expected lead times, and delivery timelines to support customer needs. • Monitor order activity and follow up on discrepancies to help ensure records remain current and accurate. • Manage email correspondence and routine documentation related to customer accounts and order status.
2026-10-05T00:00:00Z

Customer Service Representative

Racine, WI
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels. Responsibilities: • Respond to incoming customer calls with professionalism and provide clear, helpful information. • Assist individuals with questions, concerns, and service requests while delivering a positive customer experience. • Enter orders and update customer details with accuracy and attention to detail. • Place outbound calls as needed to follow up on requests, confirm information, or provide updates. • Document customer interactions thoroughly to maintain organized and reliable records. • Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary. • Support daily call center operations by managing a consistent volume of phone-based interactions.
2026-10-07T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a dependable Customer Service Representative to support credit union members in a high-volume contact center environment. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, communicates with patience and professionalism, and can navigate multiple systems while handling inbound inquiries. The role focuses on delivering accurate account support, explaining available services, and creating a positive experience for members across a growing organization. Responsibilities: • Respond to incoming member calls and provide timely assistance with account questions, service requests, and general product information. • Guide members through banking-related inquiries with a calm, courteous approach, especially when assisting individuals who may need extra patience and reassurance. • Use several desktop applications and screens at the same time to research accounts, document interactions, and complete service tasks accurately. • Explain credit union products and available solutions clearly so members can make informed decisions about their needs. • Maintain detailed and accurate records of conversations, follow-up steps, and resolutions within internal systems. • Support increased service demand related to recent organizational growth while continuing to meet quality and responsiveness expectations. • Participate fully in onboarding, orientation, and scheduled training to build knowledge of policies, procedures, and member support standards. • Work a rotating schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the same week to remain within standard hours.
2026-10-07T00:00:00Z

Customer Service Representative

Tinley Park, IL
onsite
Temporary / Contract
17.575 - 18.5 USD / Hourly
We are looking for a Customer Service Representative to support transportation scheduling operations for a Contract position based in Tinley Park, Illinois. This role focuses on coordinating trip assignments, maintaining accurate scheduling records, and delivering dependable service to riders and provider partners. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage changing priorities in a fast-paced customer service environment. Responsibilities:• Coordinate and assign transportation trips across multiple service providers to support daily operations.• Create, adjust, and maintain paratransit schedules in Trapeze while aligning plans with established organizational guidelines.• Manage recurring, advance, and same-day trip requests with a high level of accuracy and attention to timing.• Work closely with dispatch and reservations teams to keep trip information current and service running smoothly.• Balance rider needs, operating efficiency, and available resources when making scheduling decisions.• Monitor schedules and trip activity to help meet defined service, productivity, and performance expectations.• Provide customer service support through inbound and outbound communication related to trip coordination and updates.• Complete additional tasks as needed to support transportation and scheduling functions. The salary range for this position is $18 to $18.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-10-07T00:00:00Z

Customer Service Representative

Deer Park, IL
remote
Temporary / Contract
26 - 27 USD / Hourly
We are looking for a Customer Service Representative to join a detail-oriented services team in Illinois. This long-term Contract opportunity is well suited for someone who is energized by a high-volume service environment and can provide thoughtful, accurate support to customers, clients, and internal partners. The position calls for strong communication, quick problem-solving, and the ability to manage several systems and tasks at once while maintaining a positive customer experience. Customer Service Representative Responsibilities:• Respond to a steady flow of inbound service inquiries and provide timely, accurate assistance to candidates, clients, and branch teams.• Research payroll-related concerns and general service issues, determine appropriate next steps, and ensure each matter is brought to resolution.• Record interactions, process updates, and complete transaction entries across CRM and related systems with close attention to detail.• Guide users through available self-service resources and communication channels so they can complete common requests more effectively.• Handle both structured and unscripted conversations with professionalism, adjusting communication style to meet each caller’s needs.• Coordinate with payroll operations and other internal support teams when issues require escalation or additional review.• Manage inbox activity and follow-up tasks to keep service requests organized, current, and moving toward completion. If you are interested in this Customer Service Representative opportunity, please submit your resume today!
2026-10-06T00:00:00Z

Customer Service Supervisor

Elk Grove Village, IL
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction. 7:30am-4:00pmCompensation: $80k-$100k + 0%-20% of the base salary based on performance3 days in office 2 days WFHMedical, Dental, Vision, 401k15 Days PTO Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Build and maintain strong relationships• Monitor and manage customer credit in collaboration• Supervise customs declarations and clearance processes• Lead and manage the assigned product team• Review sales contracts and purchase orders• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.• Identify and recommend improvements to operational procedures
2026-09-23T00:00:00Z

Onboarding Specialist

Burr Ridge, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an Onboarding Specialist to support a healthcare organization through a long-term contract engagement. This position focuses on creating a smooth and compliant employee onboarding experience while partnering with HR and staffing teams to keep processes organized and efficient. The ideal candidate brings practical human resources knowledge, strong judgment when handling sensitive information, and the ability to resolve onboarding-related issues with professionalism. Responsibilities:• Coordinate end-to-end onboarding activities for new team members, ensuring each step is completed accurately and on schedule.• Manage pre-employment processes such as background screenings, document collection, and employment verification follow-up.• Maintain employee records within HRIS platforms and update onboarding data with a high level of accuracy.• Partner with recruiters, managers, and HR team members to support a consistent and positive onboarding experience.• Review onboarding workflows for compliance with company policies and applicable employment requirements.• Respond to questions from new employees and internal stakeholders regarding onboarding status, forms, and next steps.• Identify process gaps, evaluate onboarding challenges, and recommend practical improvements to strengthen efficiency and service quality. The salary range for this position is $30 to $35. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-06T00:00:00Z

Customer Service Lead

Des Plaines, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Our client is looking for an experienced Customer Service Lead to guide day-to-day service operations and support a high-performing team. This role combines frontline customer support with team leadership, making it ideal for someone who can balance hands-on problem solving with process improvement. The successful candidate will strengthen service standards, build cross-functional partnerships, and help create an organized, responsive customer experience. THIS POSITION IS 100% IN-OFFICESalary: $60,000-$70,000/year (paid hourly)Benefits: Health: BCBC PPO (high deductible) or HMO. HSA with company contribution, no dental, no vision, 401K with contribution, 2 weeks PTO, 7 sick days, standard holidays*ORDER ENTRY INTO A CRM AT A MANUFACTURING COMPANY IS REQUIRED. CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED* Responsibilities:• Support a small customer service team, providing guidance that strengthens performance, consistency, and individual growth.• Contribute directly to daily service activity by responding to customer questions, resolving concerns, and assisting with routine account and order-related needs.• Set team priorities and performance expectations while reinforcing accountability for service levels, quality, and follow-through.• Review workloads, turnaround times, order accuracy, and overall service effectiveness to identify areas needing attention.• Take ownership of complex or escalated customer matters and drive practical resolutions in a timely, effective manner.• Partner with internal groups such as sales, operations, purchasing, and logistics to ensure customer requests are addressed accurately and efficiently.• Maintain complete and reliable customer and order records, ensuring documentation is up to date and aligned with business requirements.• Recognize recurring service challenges, investigate underlying causes, and implement improvements that reduce repeat issues.• Lead onboarding, coaching, and performance feedback efforts for team members while fostering a cooperative and customer-focused environment. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-05T00:00:00Z

Spanish Bilingual Customer Service Representative

Chicago, IL
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Bilingual Customer Service Representative to support a non-profit organization serving members in Chicago, Illinois. This Long-term Contract position is ideal for someone who brings a calm, service-focused approach to high-volume phone support and enjoys helping people understand policies, required documentation, and next steps. The role requires strong attention to detail, reliable attendance, and confidence working across web-based systems and standard office applications. Responsibilities:• Respond to incoming member calls in a courteous, compassionate, and detail-focused manner while resolving questions efficiently.• Record detailed and accurate notes during each interaction and enter member information into internal systems with a high level of precision.• Explain program guidelines, coverage details, policies, and follow-up actions so members clearly understand what to expect.• Guide callers on documentation requirements and practical steps needed to complete requests or move cases forward.• Process service-related updates and order entry tasks while maintaining data accuracy and timely follow-through.• Use tools such as SharePoint, web-based member platforms, and Microsoft Office applications to manage information and support daily operations.• Handle both inbound and outbound communication as needed to provide updates, clarify information, and complete service requests.• Contribute to additional customer support activities and administrative tasks assigned by leadership in support of team goals.
2026-09-24T00:00:00Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
We are looking for an experienced IT Support Specialist to serve as a key technical partner for attorneys and business staff in a major U.S. office. This role is ideal for someone who combines strong troubleshooting ability with clear communication and dependable follow-through in a service-focused environment, ideally with legal industry experience. The position focuses on delivering responsive onsite and remote support across end-user systems, workplace technology, and firm-critical applications while helping maintain a smooth day-to-day technology experience. Responsibilities:• Deliver advanced desktop and end-user support for attorneys and staff, resolving technical issues with urgency and care.• Diagnose and fix problems involving Microsoft 365, Windows systems, laptops, peripherals, network connectivity, and mobile devices.• Maintain and support conference room and audiovisual technology to ensure meetings and presentations run smoothly.• Assist users with legal and business applications, including document management, practice support tools, and litigation-related technology.• Prepare, configure, and deploy equipment for new hires and existing employees, including onboarding support and workstation setup.• Contribute to firm technology initiatives by assisting with software rollouts, hardware refreshes, and other IT improvement projects.• Provide support related to document management platform changes and expanding use of AI-enabled productivity tools such as Copilot.• Track, update, and resolve service desk requests accurately while keeping users informed throughout the support process.
2026-10-06T00:00:00Z

Event Marketing Specialist

Chicago, IL
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking an Event Marketing Specialist to support corporate and divisional event marketing programs through the planning, coordination, execution, and measurement of in-person, virtual, and hybrid events. This role is instrumental in creating meaningful client and prospect engagement opportunities that help drive brand awareness, business development, and revenue growth. The ideal candidate is a strategic thinker with strong project management skills and experience supporting event marketing initiatives. This person will work closely with internal stakeholders, vendors, and business partners to deliver seamless event experiences aligned with business goals and measurable outcomes. Key Responsibilities<ul><li>Support the planning and execution of corporate, divisional, and client-facing events, including conferences, trade shows, hospitality programs, webinars, and sponsorships</li><li>Partner with marketing, sales, business unit leaders, and external vendors to ensure event goals, timelines, and deliverables are achieved</li><li>Coordinate event marketing campaigns, including email promotions, social media content, digital advertising, and post-event follow-up activities</li><li>Assist with webinar execution, including platform setup, registration management, speaker preparation, attendee engagement, and reporting</li><li>Develop and maintain project timelines, production schedules, and event planning documentation</li><li>Manage attendee registration processes and ensure accurate reporting and data management</li><li>Track event budgets, reconcile expenses, and support vendor contract management</li><li>Monitor event performance metrics and prepare post-event reports outlining attendance, engagement, lead generation, pipeline influence, and return on investment</li><li>Ensure all events align with corporate branding, compliance requirements, and organizational standards</li></ul>Team Structure<ul><li>This role supports two Event Managers across regional teams</li></ul>
2026-10-06T00:00:00Z

Supply Chain Specialist

Loves Park, IL
onsite
Temporary / Contract
28 - 37 USD / Hourly
We are looking for a Supply Chain Specialist to support packaging-related operations and evaluation activities across manufacturing sites in Loves Park, Illinois. This Long-term Contract position will contribute to material assessments, production trials, and technical documentation that help maintain reliable packaging performance for both current and upcoming products. The role is well suited for someone who can combine hands-on testing support with organized analysis and clear reporting in a fast-paced manufacturing environment. Responsibilities: • Coordinate packaging trials on production lines by organizing materials, assisting with setup, tracking observations, and capturing accurate results. • Evaluate packaging components used for unit, case, and pallet configurations to confirm they meet operational and performance expectations. • Perform lab-based and practical tests on packaging materials, then summarize findings through structured records and technical reports. • Partner with engineering and plant teams to investigate packaging issues and help identify effective corrective actions. • Build sample packages and prototypes to support development work, validation activities, and process improvements. • Maintain organized documentation for test plans, trial outcomes, specifications, and supporting data used in packaging projects. • Assist with equipment-related testing tied to packaging processes to help verify functionality and readiness for production use.
2026-09-15T00:00:00Z

14 results for Customer Experience Specialist in Hoffman Estates, IL