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7 results for Application Support Engineer in Hoffman Estates, IL

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-05-05T00:00:00Z

Help Desk/Desktop Support Analyst

Deerfield, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities. Responsibilities: • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner. • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems. • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts. • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care. • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance. • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary. • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
2026-05-13T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-05-05T00:00:00Z

Enterprise Application Manager

Lisle, IL
onsite
Permanent / Full Time
150000 - 160000 USD / Yearly
We are looking for an experienced Enterprise Application Manager to lead enterprise application strategy and delivery in Lisle, Illinois. This role combines people leadership, application oversight, and cross-functional coordination to support critical business systems and technical services. The ideal candidate will guide development efforts, strengthen platform performance, and help ensure enterprise applications remain reliable, secure, and aligned with organizational priorities. Responsibilities: • Direct and mentor a team of developers and senior systems analysts responsible for custom applications, integrations, and day-to-day technical support activities. • Lead the planning and execution of internal C# and .NET application initiatives, including prioritizing work queues, delivering enhancements, and sustaining existing solutions. • Oversee the administration and performance of the D365 environment to maintain availability, improve usability, and support evolving business objectives. • Manage integrations across enterprise systems by guiding API development, monitoring data exchange processes, and resolving connectivity issues. • Drive technical projects and broader application programs from planning through delivery, keeping timelines, scope, and quality standards on track. • Partner with business leaders and technical teams to translate operational needs into practical application solutions and coordinated delivery plans. • Provide oversight and direction for data governance efforts through collaboration with stakeholders responsible for data quality, standards, and stewardship. • Supervise Tier 2 application support functions, including escalated issue resolution, upgrade coordination, and the evaluation of enhancement requests. • Promote stable and secure application environments through continuous improvement, proactive monitoring, and support for system changes and updates.
2026-05-13T00:00:00Z

Telecom Unified Communications Engineer

Chicago, IL
onsite
Permanent / Full Time
105000 - 115000 USD / Yearly
We are looking for a Telecom Unified Communications Engineer to support and enhance enterprise communication systems in Chicago, Illinois. This role focuses on maintaining reliable voice and collaboration services, improving platform performance, and partnering with internal teams and external providers to resolve complex telecom issues. The ideal candidate will bring hands-on experience with unified communications technologies and a proactive approach to modernization, service stability, and end-user support. Responsibilities: • Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution. • Execute software updates, firmware changes, and platform enhancements while following established change control standards. • Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability. • Monitor system health, conduct validation testing, and tune performance to maintain a high-quality user experience across voice and collaboration services. • Manage and resolve user-submitted support tickets related to telecom tools, voice services, and unified communications platforms. • Develop and maintain backup and recovery procedures to protect critical communication components and support business continuity. • Evaluate new telecom products and services through technical review, testing, implementation support, and detailed documentation. • Install, configure, maintain, and monitor telecom hardware and software, including solutions that connect voice and data services with business applications. • Administer collaboration and communication platforms such as Webex, Calabrio, Cisco Unity, Cisco Emergency Responder, RedSky, and 2Ring. • Participate in an after-hours on-call rotation to provide escalated support for critical incidents and assist with additional infrastructure-related tasks as needed.
2026-05-11T00:00:00Z

Software Developer

Franklin Park, IL
remote
Temporary / Contract
63.02 - 72.72 USD / Hourly
We are looking for a skilled Software Developer to join our team on a contract basis. This role requires a proactive individual who can work independently while collaborating effectively with team members when needed. If you have expertise in Ruby on Rails, RESTful APIs, and a strong background in software development, we invite you to apply. Responsibilities:• Develop, edit, and maintain code using Ruby on Rails to create robust and scalable applications.• Access and integrate third-party services server-side through RESTful APIs.• Design and implement new Ruby gems or enhance existing ones to optimize functionality.• Utilize Backstage to manage and interact with databases effectively.• Validate and debug JavaScript code to ensure quality and performance.• Collaborate with team members remotely to troubleshoot and resolve technical challenges.• Apply knowledge in .NET technologies, including C#, ASP.NET, and .NET Framework, in relevant scenarios.• Conduct thorough testing and debugging to deliver high-quality solutions.• Ensure timely completion of project deliverables while adhering to best practices in software development.
2026-05-12T00:00:00Z

Service Desk Analyst

Deerfield, IL
remote
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience. Responsibilities: • Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues. • Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution. • Assist with user account administration in Active Directory, including access updates and routine account support tasks. • Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues. • Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team. • Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible. • Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones. • Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
2026-05-15T00:00:00Z