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5 results for Application Support Engineer in Hoffman Estates, IL
- Itasca, IL
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T00:00:00Z
- Evanston, IL
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.<br><br>Responsibilities:<br>• Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.<br>• Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.<br>• Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.<br>• Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.<br>• Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.<br>• Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.<br>• Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.<br>• Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
- 2026-11-09T00:00:00Z
- Deer Park, IL
- onsite
- Permanent / Full Time
- 100000 - 120000 USD / Yearly
- We are looking for a Systems Engineer to support and enhance core enterprise infrastructure in Deer Park, Illinois. This position focuses on maintaining reliable identity, messaging, server, and virtualization environments while helping the organization strengthen performance, access, and security. The ideal candidate brings strong hands-on experience across Microsoft technologies and can troubleshoot complex issues in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize Active Directory and Azure Active Directory environments to ensure secure, reliable user access and identity management.<br>• Maintain Microsoft Windows Server systems, including configuration, patching, monitoring, and performance tuning across the infrastructure.<br>• Support Citrix-based platforms by resolving technical issues, improving end-user experience, and sustaining application availability.<br>• Manage Microsoft Exchange services, including mailbox administration, system health checks, and issue resolution.<br>• Investigate and resolve infrastructure incidents by performing root cause analysis and implementing preventative solutions.<br>• Partner with internal teams to plan, test, and deploy system improvements while minimizing disruption to business operations.<br>• Develop and maintain technical documentation for server configurations, access controls, support procedures, and environment standards.
- 2026-11-03T00:00:00Z
- Addison, IL
- remote
- Permanent / Full Time
- 100000 - 125000 USD / Yearly
- We are looking for a Systems Engineer to support and advance endpoint and cloud operations for a modern enterprise environment in Addison, Illinois. This role focuses on strengthening device management, improving security and compliance, and building reliable standards for Windows and mobile platforms. The position also contributes to day-to-day Azure infrastructure support, partnering with cross-functional teams to resolve issues and maintain stable services.<br><br>Responsibilities:<br>• Lead the administration and optimization of enterprise endpoint management across Windows, iOS, iPadOS, Android, and supported macOS devices.<br>• Design and maintain Microsoft Intune configurations for device enrollment, policy enforcement, compliance controls, and application delivery.<br>• Manage Windows Autopilot deployments to streamline provisioning and create a consistent onboarding experience for end users.<br>• Oversee endpoint patching, software distribution, and lifecycle activities to keep devices secure, current, and aligned with company standards.<br>• Use Tanium and related tools to improve visibility, automate routine operational tasks, and support endpoint health across the environment.<br>• Act as an advanced escalation resource for endpoint-related incidents, working closely with infrastructure, cybersecurity, network, and service desk teams to drive resolution.<br>• Create and refine technical standards, operational procedures, and automation practices that improve consistency and reduce manual effort.<br>• Perform routine Azure infrastructure administration and basic resource provisioning by following established templates and approved support models.<br>• Escalate complex cloud platform issues and architecture-related decisions to senior engineering resources when deeper specialization is required.
- 2026-10-27T00:00:00Z
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T00:00:00Z