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7 results for Application Support Engineer in Hoffman Estates, IL

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-09-09T00:00:00Z

Platform Engineer - Web & AI Applications

Naperville, IL
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for an experienced Platform Engineer - Web & AI Applications to support the growth of customer-facing digital products in Naperville, Illinois. This Long-term Contract position focuses on improving the performance, resilience, and extensibility of web and mobile experiences while helping shape modern application architecture. The role will contribute to AI-enabled features, scalable frontend solutions, and dependable platform capabilities that serve a large user base. Responsibilities: • Design and enhance web application components using React to deliver responsive, intuitive user experiences across digital channels. • Build and strengthen backend services and platform features that improve reliability, scalability, and maintainability for customer-facing applications. • Optimize website speed, availability, and capacity to support high volumes of traffic and consistent performance. • Develop and integrate AI-driven capabilities, including large language model functionality and conversational chatbot experiences, into web and mobile products. • Partner with cross-functional teams to define technical approaches, implement modern architecture patterns, and deliver features aligned with business goals. • Support the broader web and mobile application ecosystem by addressing platform needs, resolving production issues, and improving operational stability. • Apply contemporary engineering practices and AI-assisted development methods to accelerate delivery and elevate code quality. • Contribute to web infrastructure and publishing environments where needed, including support for web servers, site administration tools, and related platform technologies.
2026-09-02T00:00:00Z

Software Engineering Manager

Chicago, IL
onsite
Permanent / Full Time
150000 - 200000 USD / Yearly
We are looking for a Software Engineering Manager to lead the planning, delivery, and ongoing support of business-critical applications for a legal organization in Chicago, Illinois. This role combines technical leadership with hands-on involvement, guiding application strategy, improving system quality, and partnering with stakeholders to identify practical technology solutions. The ideal candidate brings strong experience in software development, vendor collaboration, and application lifecycle management, along with the ability to translate operational needs into scalable systems. Responsibilities: • Lead the evaluation of business needs and technical requirements to determine the best approach for new or enhanced applications. • Oversee the design, development, testing, deployment, and support of web, intranet, and enterprise applications across all stages of the software lifecycle. • Partner with attorneys, managers, directors, and other stakeholders to recommend technology solutions that improve workflows and align with organizational goals. • Coordinate work delivered by internal teams, external vendors, and software providers to ensure projects meet quality, timing, and performance expectations. • Direct application implementation efforts, including quality assurance processes, issue resolution, and production readiness activities. • Establish and maintain sound data structures and integration approaches that support efficient information flow across enterprise systems. • Provide senior-level technical guidance to the development team, helping resolve complex design, coding, and integration challenges. • Maintain oversight of the technical direction and long-term roadmap for software products supporting practice and administrative functions. • Contribute directly to development and support work when needed to keep initiatives moving and address priority issues.
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Systems Engineer

Barrington, IL
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for an experienced Systems Engineer to support enterprise infrastructure initiatives in Deer Park, Illinois. This Long-term Contract opportunity is ideal for a detail-oriented candidate who can manage large Windows-based environments, maintain reliable system performance, and contribute to data center operations in a complex setting. The role requires strong technical depth across server administration, identity services, virtualization, and core infrastructure platforms. Responsibilities: • Lead large-scale Windows server migration efforts, including transitions from VMware environments to Hyper-V across extensive server estates. • Administer and maintain Windows Server platforms, Active Directory services, Azure Active Directory, Group Policy, and related enterprise system configurations. • Support deployment, installation, and expansion activities within the data center while helping ensure stable operations and limited service interruption. • Manage and troubleshoot enterprise server hardware, Cisco-based infrastructure components, and Pure Storage solutions within production environments. • Coordinate system cutovers, infrastructure changes, and implementation tasks in partnership with technical teams and project stakeholders. • Investigate and resolve complex system issues by applying structured troubleshooting methods across server, virtualization, and infrastructure layers. • Create and maintain clear technical documentation covering environment configurations, procedures, and project-related updates. • Provide operational support for core Microsoft technologies, including Exchange and Citrix-related environments, as needed within the broader infrastructure landscape.
2026-09-01T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z