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8 results for Application Support Engineer in Hoffman Estates, IL

IT Support Technician

Bolingbrook, IL
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts. Responsibilities: • Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment. • Package and send replacement hardware to stores and field technicians in a timely and accurate manner. • Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow. • Provide setup and basic troubleshooting support for retail devices and related hardware issues. • Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems. • Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution. • Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule. • Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.
2026-06-04T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Software Engineering Manager

Chicago, IL
onsite
Permanent / Full Time
150000 - 200000 USD / Yearly
We are looking for a Software Engineering Manager to lead the planning, delivery, and ongoing support of business-critical applications for a legal organization in Chicago, Illinois. This role combines technical leadership with hands-on involvement, guiding application strategy, improving system quality, and partnering with stakeholders to identify practical technology solutions. The ideal candidate brings strong experience in software development, vendor collaboration, and application lifecycle management, along with the ability to translate operational needs into scalable systems. Responsibilities: • Lead the evaluation of business needs and technical requirements to determine the best approach for new or enhanced applications. • Oversee the design, development, testing, deployment, and support of web, intranet, and enterprise applications across all stages of the software lifecycle. • Partner with attorneys, managers, directors, and other stakeholders to recommend technology solutions that improve workflows and align with organizational goals. • Coordinate work delivered by internal teams, external vendors, and software providers to ensure projects meet quality, timing, and performance expectations. • Direct application implementation efforts, including quality assurance processes, issue resolution, and production readiness activities. • Establish and maintain sound data structures and integration approaches that support efficient information flow across enterprise systems. • Provide senior-level technical guidance to the development team, helping resolve complex design, coding, and integration challenges. • Maintain oversight of the technical direction and long-term roadmap for software products supporting practice and administrative functions. • Contribute directly to development and support work when needed to keep initiatives moving and address priority issues.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T00:00:00Z

Infrastructure & Security Engineer

Naperville, IL
onsite
Permanent / Full Time
120000 - 148000 USD / Yearly
Our client is seeking an experienced Infrastructure Security Engineer to support and secure a hybrid Microsoft environment spanning both on-premises and cloud platforms. This role is ideal for a hands-on professional with deep experience across traditional server and network infrastructure, along with responsibility for enterprise security tooling, threat monitoring, and ongoing security operations. The organization is currently in a hybrid state and actively transforming to a more cloud-centric environment, so this individual will play a key role in both day-to-day operational security and longer-term modernization efforts. Based on general knowledge. Key Responsibilities<ul><li>Manage and secure core infrastructure, including servers, networks, firewalls, switches, VPNs, and related systems in a hybrid on-premises and cloud environment. Based on general knowledge.</li><li>Administer, maintain, and optimize security tools such as endpoint protection, vulnerability management, SIEM, email security, identity and access management, and monitoring platforms. Based on general knowledge.</li><li>Monitor infrastructure and security events, investigate alerts, respond to incidents, and support remediation efforts. Based on general knowledge.</li><li>Partner with infrastructure and leadership teams to strengthen security controls across Microsoft technologies, including Active Directory, Azure, Microsoft 365, and related platforms. Based on general knowledge.</li><li>Support the company’s transition from traditional on-premises infrastructure to cloud-based solutions by helping design and implement secure architectures and best practices. Based on general knowledge.</li><li>Perform vulnerability assessments, patch management coordination, system hardening, and access reviews across servers, endpoints, and network devices. Based on general knowledge.</li><li>Develop and maintain security documentation, standards, procedures, and incident response processes. Based on general knowledge.</li><li>Assist with compliance, audit readiness, and security improvement initiatives. Based on general knowledge.</li><li>Collaborate with internal teams and third-party vendors to ensure reliable infrastructure performance and effective security coverage. Based on general knowledge.</li></ul>
2026-06-04T00:00:00Z

Telecom Unified Communications Engineer

Chicago, IL
onsite
Permanent / Full Time
105000 - 115000 USD / Yearly
We are looking for a Telecom Unified Communications Engineer to support and enhance enterprise communication systems in Chicago, Illinois. This role focuses on maintaining reliable voice and collaboration services, improving platform performance, and partnering with internal teams and external providers to resolve complex telecom issues. The ideal candidate will bring hands-on experience with unified communications technologies and a proactive approach to modernization, service stability, and end-user support. Responsibilities: • Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution. • Execute software updates, firmware changes, and platform enhancements while following established change control standards. • Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability. • Monitor system health, conduct validation testing, and tune performance to maintain a high-quality user experience across voice and collaboration services. • Manage and resolve user-submitted support tickets related to telecom tools, voice services, and unified communications platforms. • Develop and maintain backup and recovery procedures to protect critical communication components and support business continuity. • Evaluate new telecom products and services through technical review, testing, implementation support, and detailed documentation. • Install, configure, maintain, and monitor telecom hardware and software, including solutions that connect voice and data services with business applications. • Administer collaboration and communication platforms such as Webex, Calabrio, Cisco Unity, Cisco Emergency Responder, RedSky, and 2Ring. • Participate in an after-hours on-call rotation to provide escalated support for critical incidents and assist with additional infrastructure-related tasks as needed.
2026-06-03T00:00:00Z

Service Desk Analyst

Deerfield, IL
remote
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience. Responsibilities: • Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues. • Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution. • Assist with user account administration in Active Directory, including access updates and routine account support tasks. • Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues. • Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team. • Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible. • Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones. • Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
2026-05-15T00:00:00Z