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22 results for Customer Experience Marketing Manager in Hoboken, NJ

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-10T00:00:00Z

customer experience specialist

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
Customer Experience Specialist – Norwalk, CTWe are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.Responsibilities<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul>
2026-08-11T00:00:00Z

Customer Care Social Media Specialist

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. Responsibilities:• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.
2026-08-11T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-08-10T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities: • Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems. • Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner. • Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow. • Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries. • Handle claims related to damaged shipments and follow through on resolution steps and documentation. • Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records. • Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage. • Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
2026-07-31T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-27T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through. Responsibilities: • Guide customers through payment portal use, including making payments online and setting up recurring payment options. • Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service. • Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary. • Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories. • Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently. • Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds. • Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully. • Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication. • Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
2026-08-07T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
15.0385 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a leading organization in the Gambling Industries sector based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who excels in a fast-paced call center setting and takes pride in delivering attentive, solutions-focused service. The person in this role will handle a high volume of customer inquiries, accurately process orders, and create positive experiences across both inbound and outbound communications. Responsibilities: • Manage incoming customer calls with professionalism, providing timely answers, guidance, and issue resolution. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers. • Enter orders and service-related information into internal systems with a high degree of accuracy and attention to detail. • Address a range of customer concerns by listening carefully, identifying needs, and offering appropriate solutions. • Maintain clear and thorough records of customer interactions, transactions, and next steps. • Work efficiently in a call center environment while meeting service expectations and quality standards. • Escalate complex issues to the appropriate teams when additional support or specialized handling is required.
2026-08-10T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
22 - 26 USD / Hourly
We're seeking a Customer Service Representative who enjoys building relationships, solving problems, and keeping orders moving from start to finish. This long-term contract opportunity offers the chance to work closely with customers and cross-functional teams while making a direct impact on the customer experience. If you're someone who thrives on communication, enjoys staying organized, and takes pride in delivering exceptional service, this could be a great fit! <ul><li>Enter, process, and manage customer orders from receipt through completion</li><li>Coordinate with internal teams to confirm pricing, inventory availability, forecasts, and order status</li><li>Monitor open orders and make updates to meet customer requirements and delivery timelines</li><li>Maintain customer account information and prepare necessary sales documentation</li><li>Process returns, customer requests, and supporting documentation as needed</li><li>Respond to customer inquiries via phone and email, providing timely updates and issue resolution</li><li>Track inventory activity and assist with order replenishment planning</li><li>Identify process improvement opportunities and support special projects as assigned</li></ul>
2026-08-11T00:00:00Z

Customer Service Representative

Elmsford, NY
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Service Representative to support daily customer interactions for a Contract position based in Elmsford, New York. This seasonal opportunity is expected to run through November and is ideal for someone who communicates clearly, stays organized, and provides attentive service in a fast-paced setting. The person in this role will assist customers by phone, manage order-related activity, and help ensure a smooth experience from initial inquiry through resolution. Responsibilities:• Handle a high volume of incoming customer calls while providing accurate, courteous, and timely assistance• Place outbound calls as needed to follow up on requests, clarify order details, or address service-related questions• Enter customer orders into internal systems with close attention to accuracy and completeness• Respond to questions about products, services, order status, and general account needs with attention to detail• Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary• Maintain clear and accurate records of customer interactions, updates, and order activity• Support schedule demands that may include weekday shifts and occasional Saturday coverage with an alternate weekday off• Contribute to a positive customer experience by balancing responsiveness, consistency, and attention to detai
2026-08-11T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in East Rutherford, New Jersey in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving efficiently. The ideal candidate brings strong communication skills, sound judgment, and a service-driven approach to managing quotes, orders, and post-order inquiries. Responsibilities: • Serve as a primary point of contact for customer inquiries across multiple product lines, providing timely and attentive support throughout the sales cycle. • Develop strong working relationships with customers by addressing questions, setting clear expectations, and following through on commitments. • Prepare accurate pricing quotations and coordinate with internal teams to ensure requests are completed within expected timeframes. • Enter customer orders into company systems with close attention to detail and confirm order information to support smooth processing. • Partner with the sales organization by supplying quote assistance, delivery updates, and order-related reporting as needed. • Oversee day-to-day order activity, including confirmations, shipment updates, backorder communication, and status follow-up with customers. • Investigate and resolve issues involving orders, deliveries, invoices, and returns by working across operations, supply chain, and logistics functions. • Support shipping operations by preparing documentation, verifying accuracy, and returning completed paperwork to the warehouse on schedule. • Conduct routine customer check-ins, document follow-up items, and monitor action plans to help maintain a high level of service. • Handle inbound customer communications and assist with outbound follow-up related to order updates, service questions, and issue resolution.
2026-08-11T00:00:00Z

Customer Advocacy Team Lead

New York, NY
onsite
Permanent / Full Time
76000 - 93000 USD / Yearly
We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling, supports service quality and compliance standards, and works closely with cross-functional partners to drive timely, accurate outcomes. The ideal candidate brings strong leadership, sound judgment, and a customer-centered approach to escalated issue management. Responsibilities: • Direct the day-to-day coordination of escalated customer matters, including complaints, appeals, grievances, and executive-level concerns. • Distribute assignments across the team, monitor service timelines, and address risks that could affect resolution quality or turnaround expectations. • Evaluate case findings, correspondence, and supporting records to ensure responses are accurate, complete, thorough, and aligned with policy requirements. • Provide hands-on guidance to team members by strengthening investigative methods, written communication, documentation practices, and decision-making consistency. • Collaborate with departments such as compliance, legal, billing, claims, enrollment, and operations to remove barriers and support effective case resolution. • Maintain organized tracking tools, documentation templates, and case records to support visibility, consistency, and operational control. • Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to enhance service delivery and reduce repeat issues. • Contribute to audit preparation, reporting activities, and ongoing quality initiatives by ensuring documentation is complete and review-ready. • Promote strong privacy, compliance, and recordkeeping standards while modeling accountability, service excellence, and customer advocacy in every interaction.
2026-07-24T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Client Relationship Manager - Wealth Management

Rye, NY
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
We are looking for a licensed Client Relationship Manager to support educators and retirement plan participants in New York. This position blends consultative client service with retirement planning guidance, helping individuals make informed decisions about 403(b) accounts and related financial solutions. The ideal candidate brings strong relationship-building ability, a solid grasp of regulatory standards, and a service-oriented approach to long-term client support. Responsibilities:• Oversee an assigned group of clients, holding regular conversations about retirement objectives, contribution strategies, and changing financial priorities.• Respond to service requests with accuracy and urgency, ensuring account-related needs are completed and tracked through resolution.• Maintain ongoing outreach to clients regarding plan changes, contribution opportunities, and major life events that may affect financial planning decisions.• Meet with prospective clients to assess retirement planning goals, explain available services, and build confidence in the advisory relationship.• Lead new client setup by coordinating forms, account establishment, and required documentation for 403(b) participation.• Partner with internal colleagues, advisors, and plan administrators to create a seamless experience from initial engagement through active account management.• Evaluate client circumstances and present appropriate retirement and insurance-related solutions that align with individual goals and risk considerations.• Educate clients on 403(b) plan provisions, contribution limits, employer-sponsored benefits, and other relevant planning concepts.• Support retention and organic business growth by identifying additional services that match evolving client needs while maintaining a high standard of compliance.• Keep licenses current and maintain precise records of account activity, transactions, and client communications in approved systems while adhering to applicable regulations.
2026-07-29T00:00:00Z

Customer Success Team Lead 2

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead 2 to provide hands-on leadership and operational support for a team managing high-complexity customer service issues in New York, New York. This position is ideal for someone who brings strong judgment, a service-minded approach, and the ability to guide teams through challenging cases while maintaining quality and efficiency. The role will focus on strengthening daily operations, supporting escalations, and partnering with cross-functional teams to improve the customer experience. Responsibilities: • Direct the daily flow of complex customer cases by balancing assignments, tracking queue health, and helping the team meet service expectations. • Serve as a senior point of guidance for challenging issues related to billing, claims, eligibility, enrollment, and other sensitive service concerns. • Evaluate case notes, research findings, and customer-facing communications to promote accuracy, completeness, and compliance with quality standards. • Mentor specialists on effective investigation methods, clear documentation, and practical resolution techniques for escalated matters. • Collaborate with frontline leaders to improve escalation handling, streamline case ownership, and minimize avoidable transfers between teams. • Coordinate with internal partners to address urgent customer situations and support timely resolution of high-impact concerns. • Analyze recurring service challenges, operational bottlenecks, and performance patterns, then share recommendations to improve workflows and training. • Contribute to the refinement of procedures, knowledge materials, and quality practices that support consistent team performance. • Provide leadership with updates on service risks, aging backlog, and areas where operational improvements may be needed.
2026-07-24T00:00:00Z

Customer Service & Order Processing Representative

Edison, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-08-07T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys working across customer service, logistics, and administrative functions, and takes pride in accuracy. In this role, you will help ensure orders move smoothly from entry through shipment while maintaining clear communication with internal teams and customers. Responsibilities:• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines.• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations.• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures.• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters.• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations.• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule.
2026-08-06T00:00:00Z

Outside Sales Manager

Parsippany, NJ
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
Our client, a growing home services organization is seeking an Outside Sales Manager to lead, develop an established a sales team supporting a rapidly expanding Lawn & Pest division.This role is responsible for coaching, performance management, recruiting, training, and scaling a team of sales representatives. The ideal candidate will bring strong sales leadership experience and a proven track record of building successful teams in the lawn care, pest control, or broader home services industry.Responsibilities:<ul><li>Lead and develop a team of inside sales professionals</li><li>Drive sales performance, accountability, and KPI achievement</li><li>Recruit, train, and onboard new team members</li><li>Implement coaching strategies that improve conversion rates and revenue growth</li><li>Partner with leadership on team expansion and process improvements</li><li>Foster a positive, high-performance sales culture</li></ul>
2026-07-21T00:00:00Z

Service Delivery Manager

Tarrytown, NY
onsite
Permanent / Full Time
85000 - 120000 USD / Yearly
We are looking for an experienced Service Delivery Manager to lead end-user support services in Tarrytown, New York. This role is responsible for ensuring dependable technical assistance, strong service performance, and a consistent support experience across a multi-site healthcare environment. The ideal candidate will guide service desk operations, strengthen endpoint support, and work closely with cross-functional teams to resolve issues efficiently and improve service delivery. Responsibilities: • Direct daily service desk and end-user computing operations to provide timely, high-quality technical support across multiple locations. • Oversee ticket workflows, escalation paths, and queue health to maintain service levels and improve response and resolution times. • Track support metrics and operational performance, using data to identify trends and implement service improvements. • Partner with infrastructure, security, application support, and business leaders to coordinate effective resolution of user issues and major incidents. • Manage endpoint support services, including device readiness, user access, and overall reliability of workplace technology. • Lead knowledge management and problem management efforts by promoting documentation quality and addressing recurring technical issues at the source. • Coordinate team schedules and coverage plans to ensure consistent support availability and effective resource allocation. • Support administration and operational use of platforms such as ServiceNow, Azure Active Directory, Intune, and remote support tools. • Communicate service updates, incident impacts, and support priorities clearly to stakeholders and site leadership.
2026-07-09T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-08-11T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-08-10T00:00:00Z