Add your latest resume to match with open positions.
1 result for Help Desk Support Manager in Hickory, NC
- Charlotte, NC
- onsite
- Permanent / Full Time
- 60000 - 80000 USD / Yearly
- <p>We are looking for a Desktop Support Technician to provide dependable onsite technical support for a nonprofit organization in Asheville, North Carolina. This role is ideal for someone who is confident working independently, values a mission-driven environment, and can deliver responsive service to a small user community. The position offers a hands-on opportunity to support both Mac and Windows environments while partnering closely with internal IT leadership to keep daily operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.</p><p>• Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.</p><p>• Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.</p><p>• Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.</p><p>• Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.</p><p>• Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.</p><p>• Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.</p><p>• Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.</p>
- 2026-07-27T00:00:00Z