Add your latest resume to match with open positions.
4 results for Customer Service Representative in Henderson, NV
- Las Vegas, NV
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- We are looking for a Customer Service Representative to support patient-facing service initiatives in Las Vegas, Nevada. This Contract position focuses on creating a welcoming clinic experience, helping patients navigate services, and reinforcing a high standard of care through clear communication and professionalism. The person in this role will work closely with patient experience leadership and clinic teams to share insights, support training efforts, and contribute to service improvement across the site.<br><br>Responsibilities:<br>• Deliver day-to-day support for patient experience programs by assisting leadership with service education and communication efforts across clinic teams.<br>• Welcome patients in clinic settings, answer general questions, and help guide individuals to the appropriate departments, waiting areas, or service locations.<br>• Act as a visible resource for patients and staff by promoting courteous interactions and reinforcing service expectations throughout the facility.<br>• Monitor and share information from clinic and provider scorecards, helping leaders understand progress toward patient experience goals and key performance measures.<br>• Partner with staff across departments to encourage strong patient and employee engagement and to help maintain a positive care environment.<br>• Identify service concerns during patient interactions and escalate issues appropriately to support timely resolution and improve satisfaction outcomes.<br>• Take part in team huddles and routine meetings to communicate updates, align on priorities, and support daily operational needs.<br>• Assist with presentations, training activities, and special assignments requested by patient experience leadership or other designated department partners.
- 2026-10-29T00:00:00Z
- Las Vegas, NV
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Service Representative to support a busy real estate and property office in Las Vegas, Nevada. This Contract position is ideal for someone who enjoys helping people, managing a steady flow of phone and in-person inquiries, and resolving community-related concerns with care and efficiency. The person in this role will serve as a key point of contact for residents, visitors, and internal teams while keeping communication organized and responsive.<br><br>Responsibilities:<br>• Respond to a high volume of incoming calls and walk-in inquiries, providing courteous and timely assistance for community-related questions and concerns.<br>• Address resident and visitor issues by gathering details, sharing accurate information, and directing matters to the appropriate team when needed.<br>• Prepare, review, and process forms, written responses, and general correspondence with strong attention to accuracy and completeness.<br>• Maintain organized filing and recordkeeping practices to support efficient office operations and easy document retrieval.<br>• Deliver administrative and customer support to other departments during peak periods or when additional coverage is required.<br>• Track inquiries and follow up on open items to help ensure issues are resolved in a timely and thorough manner.<br>• Communicate with individuals in a calm and respectful manner, especially when handling sensitive, urgent, or escalated situations.
- 2026-11-05T00:00:00Z
- Las Vegas, NV
- remote
- Permanent / Full Time
- 45000 - 52000 USD / Yearly
- <p>We are looking for a Client Service Associate to support investors and account holders with responsive, knowledgeable service. In this role, you will help clients navigate account activity, answer questions about retirement account options and alternative investments, and provide steady guidance throughout the customer journey. The ideal candidate brings a service-minded approach, strong attention to detail, and the ability to communicate clearly while handling sensitive financial information with care.</p><p><br></p><p>Responsibilities:</p><p>• Provide clear guidance to clients on account features, self-directed retirement solutions, trust structures, and digital asset-related topics in an easy-to-understand manner.</p><p>• Assist customers with transactions and account-related steps from initial setup through ongoing servicing and other lifecycle events.</p><p>• Investigate client concerns, resolve routine issues efficiently, and route more complex matters to the appropriate internal specialists.</p><p>• Maintain a strong working knowledge of available products, account structures, and investment options to deliver accurate support.</p><p>• Manage incoming work queues and daily priorities to help ensure timely follow-up and service standards are consistently met.</p><p>• Support routine servicing needs such as account updates, maintenance requests, and basic technical assistance.</p><p>• Document customer conversations and service activities thoroughly and accurately within company systems.</p><p>• Work closely with partners across multiple teams to deliver a consistent and seamless client experience.</p><p>• Stay informed on company policies and applicable industry regulations related to self-directed retirement accounts.</p><p>• Contribute to team development by participating in meetings, coaching sessions, training, and process improvement efforts, including thoughtful use of AI tools and sharing productivity best practices.</p>
- 2026-11-05T00:00:00Z
- Las Vegas, NV
- remote
- Permanent / Full Time
- 45000 - 52000 USD / Yearly
- <p>We are looking for a Client Onboarding Specialist to support new clients as they move through the account setup and funding journey. In this role, you will deliver a smooth, well-organized onboarding experience by answering process questions, coordinating key touchpoints, and ensuring documentation is complete and accurate. The ideal candidate brings a service-focused approach, strong attention to detail, and the ability to work across teams while handling sensitive financial information with care.</p><p><br></p><p>Responsibilities:</p><p>• Lead clients through available account funding methods, including cash deposits, contributions, rollovers, and in-kind transfers, while clearly explaining required paperwork and next steps without offering tax, legal, or investment guidance.</p><p>• Manage scheduled onboarding conversations from the initial welcome call through the transition to the service team, including portal orientation, security guidance, investment process education, reporting overviews, progress reviews, and final handoff coordination.</p><p>• Examine submitted forms and supporting documents for completeness and accuracy, and follow up promptly to obtain any outstanding beneficiary or account information.</p><p>• Maintain precise client data in HubSpot and verify that call activity is properly captured through Talkdesk for reliable recordkeeping.</p><p>• Take immediate ownership of company-related service issues by communicating with clients the same day, documenting the matter, and setting clear expectations for resolution.</p><p>• Conduct client check-ins tied to onboarding quality and satisfaction, then escalate concerns or complete follow-up actions according to established service standards.</p><p>• Apply approved discretion for fees and processing decisions when appropriate, and direct sales-related account matters through the correct internal channels.</p><p>• Collaborate with Sales, Relationship Management, Operations, Marketing, Technology, Product, and Compliance to improve the client experience and recommend workflow enhancements as manual processes become more automated.</p><p>• Use AI-enabled and productivity tools responsibly to improve efficiency, protect regulated information, and share effective practices that strengthen team performance.</p>
- 2026-11-09T00:00:00Z