<p>We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!</p><p><br></p><p>Responsibilities:</p><p>• Deliver courteous and efficient support to internal users through the IT Service Desk.</p><p>• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.</p><p>• Maintain detailed records of all service calls and resolutions using the designated tracking system.</p><p>• Provide remote technical assistance to users as required.</p><p>• Collaborate in team meetings and share constructive feedback for process improvements.</p><p>• Manage service desk communications in the absence of the Lead Service Desk Technician.</p><p>• Participate in after-hours support using company-issued mobile devices.</p><p>• Complete service requests and updates within the tracking tool promptly.</p><p>• Maintain attentive and positive interactions with clients and colleagues.</p><p>• Contribute to ongoing efforts to enhance service desk procedures and workflows.</p>
We are looking for an experienced ERP Integration Manager to oversee and optimize Oracle Fusion Cloud applications and integrations within our organization. This role requires a strong technical background, as well as the ability to collaborate with stakeholders to deliver efficient and scalable solutions. Based in Harrisburg, Pennsylvania, this position is ideal for professionals who excel in managing cloud environments and ensuring compliance with industry standards.<br><br>Responsibilities:<br>• Configure, administer, and enhance Oracle Fusion Cloud applications and associated PaaS/SaaS solutions to meet business needs.<br>• Develop, implement, and maintain integrations between Oracle Cloud and enterprise systems using Oracle Integration Cloud, APIs, and middleware technologies.<br>• Oversee cloud environment management, including user access controls, security roles, and network connectivity, while addressing performance and access issues.<br>• Lead Oracle quarterly release updates, including regression testing, production deployment, environment management, and documentation.<br>• Ensure data integrity and master data governance while adhering to cybersecurity and regulatory compliance standards.<br>• Act as the primary point of contact for resolving technical incidents and Oracle Service Requests, coordinating with Oracle Support and service providers.<br>• Identify opportunities for automation, cost optimization, and performance improvements within the ERP ecosystem.<br>• Collaborate with stakeholders to convert functional requirements into effective technical solutions and provide training and documentation for users.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
