We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations.<br><br>Responsibilities:<br>• Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality.<br>• Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs.<br>• Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions.<br>• Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps.<br>• Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability.<br>• Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary.<br>• Monitor application performance trends and recommend practical fixes to reduce future support incidents.