<p>We are seeking a skilled Business Analyst to join our team! This position requires a strong background in leading projects, analyzing technical and business requirements, and ensuring deliverables are completed on time and within scope. The ideal candidate will demonstrate excellent communication and project management abilities and excel at collaborating with a variety of stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning and execution of client projects, ensuring alignment with defined scope, goals, and deliverables.</p><p>• Work closely with clients to define project tasks, resource needs, and detailed timelines.</p><p>• Develop and maintain comprehensive project plans using tools such as Project Insight, Microsoft Project, and Excel.</p><p>• Monitor project progress, track deliverables, and communicate updates to stakeholders to ensure timely and cost-effective outcomes.</p><p>• Analyze business and technical requirements, conduct fit/gap analyses, and provide customized recommendations.</p><p>• Document client engagements thoroughly, including design documents, technical specifications, process workflows, and deployment plans.</p><p>• Facilitate system integration and interface, ensuring all technical aspects are in line with client objectives.</p><p>• Implement and manage project changes, interventions, and adjustments to achieve desired results.</p><p>• Provide training and support to clients and consultants who are newer to the field, promoting knowledge transfer and skill development.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.<br><br>Responsibilities:<br>• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.<br>• Deploy and configure hardware for new users while upgrading existing equipment when necessary.<br>• Perform laptop imaging and setup for both new and current employees.<br>• Provide encryption keys and other secure access tools to users as required.<br>• Troubleshoot and resolve issues related to company hardware, software, and desktop applications.<br>• Manage incident tickets in ServiceNow, ensuring timely updates and resolution.<br>• Recommend suitable equipment purchases based on user needs and organizational requirements.<br>• Conduct periodic inventory checks of computer supplies and perform asset management tasks.<br>• Apply necessary Windows updates to maintain system security and functionality.<br>• Assist with other related tasks as assigned to support the IT infrastructure.