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2 results for It Systems Analyst in Greenville, SC
- Fletcher, NC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <p>Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.</p><p>• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.</p><p>• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.</p><p>• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.</p><p>• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.</p><p>• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.</p><p>• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.</p><p>• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.</p><p>• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.</p>
- 2026-08-18T00:00:00Z
- Anderson, SC
- onsite
- Temporary to Hire
- 24 - 27 USD / Hourly
- We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date.<br><br>Responsibilities:<br>• Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs.<br>• Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff.<br>• Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution.<br>• Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership.<br>• Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks.<br>• Provide users with required encryption keys and assist with access-related support when needed.<br>• Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure.<br>• Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies.<br>• Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.
- 2026-08-26T00:00:00Z