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3 results for Help Desk Tier 2 in Greenville, SC

Help Desk Support

Greenville, SC
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Support specialist to join our team in Greenville, South Carolina. This is a Contract position for someone who enjoys solving day-to-day technical issues, supporting end users, and delivering dependable service in a fast-paced environment. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep staff productive and systems running smoothly. Responsibilities:• Provide timely assistance to users by addressing incoming service desk requests and resolving technical problems efficiently.• Support the setup, installation, and routine updating of software applications and user accounts across the organization.• Record troubleshooting steps, resolutions, and follow-up details accurately to maintain complete support documentation.• Identify issues that require advanced intervention and route them to the appropriate technical resources without delay.• Deliver attentive, user-friendly support while maintaining a high standard of customer service in every interaction.• Troubleshoot common problems related to Microsoft Windows environments, including Windows 10 and standard desktop applications.• Assist with access-related requests and basic user administration tasks within Active Directory.• Manage multiple support needs independently while prioritizing work to meet response expectations.
2026-07-16T00:00:00Z

Help Desk/Desktop Support Analyst

Simpsonville, SC
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment. Responsibilities: • Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle. • Perform data wiping activities in accordance with established procedures before devices are returned to the vendor. • Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment. • Distribute equipment to end users and provide hands-on support during setup and rollout activities. • Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently. • Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion. • Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding. • Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.
2026-06-18T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Temporary to Hire
24 - 27 USD / Hourly
We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date. Responsibilities: • Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs. • Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff. • Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution. • Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership. • Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks. • Provide users with required encryption keys and assist with access-related support when needed. • Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure. • Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies. • Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.
2026-07-16T00:00:00Z