<p>We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.</p><p>• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.</p><p>• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.</p><p>• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.</p><p>• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.</p><p>• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.</p><p>• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.</p><p>• Address and resolve complex technical challenges, acting as a key point of escalation for team members.</p><p>• Travel occasionally to support operations at other facilities or manufacturing plants.</p><p>• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.</p>