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2 results for Marketing in Grand Rapids, MI

Customer Experience Specialist

Muskegon, MI
onsite
Temporary / Contract
18.05 - 20.90 USD / Hourly
We are looking for a Customer Experience Specialist to join a contract assignment supporting a busy team in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing order details accurately, and communicating clearly about products, pricing, and delivery timelines. The position offers regular hours in a detail-oriented office setting, with initial onsite training followed by a hybrid schedule. Responsibilities: • Respond to customer inquiries by phone and email, providing timely information on products, pricing, order status, and delivery expectations. • Enter customer orders accurately into the company’s computer and order management systems while maintaining strong attention to detail. • Support daily customer service activities for a fast-paced office serving sales, marketing, and service functions. • Build positive interactions with customers by resolving questions efficiently and escalating more complex issues when needed. • Collaborate with supervisors and internal team members through Microsoft Teams and other communication tools to keep work moving smoothly. • Learn internal processes and product information during an intensive onsite training period and apply that knowledge to customer interactions. • Assist with inside support activities that help ensure orders are processed correctly and customers receive consistent service. • Maintain organized records and correspondence related to customer requests, order updates, and service follow-up.
2026-08-14T14:53:44Z

Social Media Coordinator

Grand Rapids, MI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Social Media Coordinator to support consumer interactions and paid social engagement for a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who can respond thoughtfully across digital channels, represent the brand with professionalism, and help improve the overall customer experience. The role blends hands-on social platform management, trend analysis, and cross-functional coordination to ensure timely communication and consistent messaging. Responsibilities: • Respond to consumer comments, messages, and inquiries across social platforms with clear, helpful, and brand-appropriate communication. • Review incoming social content promptly, offering informative guidance and constructive responses that help address customer concerns. • Build familiarity with the company’s products and services to provide accurate information and support effective issue resolution. • Monitor multiple social channels at once, organizing priorities to maintain fast and consistent engagement. • Identify recurring questions or emerging concerns and escalate notable issues to leadership for follow-up and resolution. • Partner with internal teams, including IT and cross-functional stakeholders, to support digital engagement tools and ongoing operational improvements. • Contribute ideas that streamline workflows, improve moderation practices, and enhance the overall consumer experience. • Track social media activity, audience behavior, and engagement patterns, then share insights that support future strategy and reporting.
2026-08-18T13:33:44Z