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3 results for Help Desk Tier 2 in Grand Rapids, MI

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students. Responsibilities: • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users. • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use. • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment. • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly. • Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after installation or repair to confirm they are functioning properly before handoff. • Maintain an organized work area and handle technology assets carefully during support and deployment activities.
2026-06-03T00:00:00Z

Help Desk/Desktop Support Analyst

Ada, MI
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments. Responsibilities: • Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner. • Troubleshoot problems related to Windows operating systems, user accounts, and common business applications. • Manage and update Active Directory records, including user access, password resets, and account support tasks. • Investigate network and VPN connectivity concerns and escalate more complex incidents when needed. • Install, configure, and maintain desktop hardware and standard workstation software for end users. • Track, document, and close service desk tickets with clear notes and accurate status updates. • Assist with routine server administration and support activities as directed by the technical team. • Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
2026-06-03T00:00:00Z

Customer Service Representative 2

Lowell, MI
onsite
Temporary / Contract
14 - 16 USD / Hourly
We are looking for a detail-oriented Customer Service Representative 2 to support order management activities for a manufacturing-focused team. This is a Contract position that requires strong customer support skills, accuracy in order entry, and the ability to coordinate effectively with internal partners. The ideal candidate brings prior experience working with ERP platforms in a production or manufacturing environment and can manage customer requests, order changes, and issue resolution effectively. Responsibilities: • Enter customer orders into ERP systems with a high degree of accuracy and confirm that all order information is complete before processing. • Review incoming orders for discrepancies, resolve exceptions related to pricing or order details, and follow through to completion. • Respond to customer questions and concerns regarding order status, returns, exchanges, cancellations, and revisions in a timely manner. • Track orders throughout the fulfillment cycle and maintain up-to-date documentation for purchase orders, confirmations, and related records. • Coordinate with sales, logistics, finance, and other internal teams to support efficient order flow and consistent customer communication. • Monitor credits, cancellations, and order adjustments while ensuring updates are properly recorded in the system. • Provide attentive inbound customer support and help maintain a high standard of service across all interactions. • Learn and use assigned ERP tools, including initial training in Syteline followed by Oracle, to support daily order management tasks.
2026-06-04T00:00:00Z