We are looking for a Warranty Technician to join our team in Lowell, Michigan, on a long-term contract basis. This role offers a hybrid work schedule, allowing you to balance three days in the office and two days working remotely. As a key team member, you will contribute to ensuring warranty claims are efficiently managed while providing exceptional technical support and customer service.<br><br>Responsibilities:<br>• Process and evaluate warranty claims, ensuring accuracy and compliance with company policies.<br>• Provide technical support to customers and internal teams, resolving issues related to warranty and product functionality.<br>• Utilize ERP systems and databases to track, analyze, and manage warranty data effectively.<br>• Collaborate with engineering and product management teams to address warranty-related concerns and drive improvements.<br>• Review and analyze product quality issues to identify trends and recommend corrective actions.<br>• Train customers and team members on warranty processes and tools, fostering understanding and efficient usage.<br>• Prepare detailed reports and presentations using Microsoft Office Suite tools, including Excel, Word, and PowerPoint.<br>• Coordinate with cross-functional teams to ensure timely resolution of warranty claims and related technical issues.<br>• Implement continuous improvement initiatives to optimize warranty processes and enhance customer satisfaction.<br>• Monitor and maintain CRM systems to track customer interactions and warranty claim statuses.
<p>We are looking for a skilled Senior Business Analyst to join our team in Portage, Michigan. This long-term contract role offers the opportunity to lead the design and support of enterprise-wide business intelligence systems while collaborating with senior management to shape data strategies. The position requires a proactive individual capable of solving complex technical challenges and enhancing decision-making capabilities across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Lead the design, development, and support of enterprise-wide business intelligence applications and systems.</p><p>• Collaborate with business and IT leadership to identify, prioritize, and address data and information needs.</p><p>• Solve intricate technical problems to optimize the performance and usability of business intelligence tools.</p><p>• Develop and implement testing methodologies and criteria to ensure system reliability and efficiency.</p><p>• Create and deliver training programs to guide users in leveraging business intelligence tools for strategic decision-making.</p><p>• Establish and maintain standards, policies, and procedures for business intelligence systems and tools.</p><p>• Define and monitor data quality metrics to ensure the accuracy and reliability of information.</p><p>• Stay current with emerging technologies and propose business cases for innovative business intelligence solutions.</p><p>• Apply expertise independently to execute tasks with minimal supervision.</p><p>• Evaluate and analyze data to inform and support critical business decisions.</p>
We are looking for an experienced HRIS Systems Analyst to join our team in Wyoming, Michigan. In this role, you will provide technical expertise and leadership in managing HR systems and processes, ensuring the integrity and functionality of data while supporting various HR initiatives. This hybrid position allows you to work both onsite and remotely, with a focus on delivering innovative solutions to enhance system operations.<br><br>Responsibilities:<br>• Lead the implementation and support of major HR projects and annual processes, such as Total Compensation Statements and Benefits Confirmation Statements.<br>• Analyze HR system functionality and propose solutions to optimize processes and achieve objectives.<br>• Monitor vendor updates, software patches, and releases to evaluate their impact on current and future system functionality.<br>• Configure and maintain tables and structures within HR systems to ensure efficient operation.<br>• Serve as a subject matter expert for HR systems, ensuring data integrity, conducting system testing, and identifying opportunities for process improvements.<br>• Assist in responding to federal and state audits, compliance examinations, and internal or third-party reviews.<br>• Collaborate with the IS team to troubleshoot and resolve programming and system-related issues.<br>• Develop and maintain custom reports, utilizing data mining and query building techniques.<br>• Stay updated on industry trends and adapt to changing tools, requirements, and system updates.
We are looking for an experienced IT Director to guide and oversee our technology operations while driving innovation and efficiency. In this role, you will play a crucial part in shaping our IT infrastructure and ensuring it aligns with organizational goals. The ideal candidate will bring a strategic mindset, strong leadership abilities, and a passion for leveraging technology to achieve business success.<br><br>Responsibilities:<br>• Lead and manage the IT department, fostering a culture of collaboration and innovation.<br>• Develop and implement strategies for IT infrastructure, ensuring scalability and efficiency.<br>• Oversee the deployment and maintenance of hardware, software, and network systems.<br>• Collaborate with leadership to align IT priorities with organizational objectives.<br>• Ensure the security, reliability, and performance of IT systems and networks.<br>• Design and enforce IT policies, standards, and best practices to support operational excellence.<br>• Evaluate emerging technologies and recommend solutions to enhance business capabilities.<br>• Manage IT budgets, forecast resource needs, and plan for future growth.<br>• Lead hiring decisions for IT roles and build a high-performing team.<br>• Provide technical leadership and guidance to ensure successful project execution.
<p>We are looking for a skilled Engineering Manager to lead engineering projects and oversee teams in a dynamic manufacturing environment. The ideal candidate will excel in project management, Agile methodologies, and driving cost-effective engineering solutions while ensuring high-quality outcomes. This position requires a strong ability to guide technical teams, optimize processes, and deliver results aligned with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage application development projects using Agile Scrum methodologies.</p><p>• Oversee engineering teams and ensure alignment with project objectives and timelines.</p><p>• Implement strategies to optimize manufacturing processes and achieve cost reductions.</p><p>• Coordinate cross-functional teams to streamline business processes and improve efficiency.</p><p>• Ensure compliance with project management standards and maintain documentation.</p><p>• Provide mentorship and supervision to engineering staff, fostering growth and attention to detail.</p><p>• Collaborate with stakeholders to define project requirements and deliverables.</p><p>• Manage budgets and resources effectively to meet project targets.</p><p>• Identify areas for process improvement and implement engineering solutions.</p><p>• Monitor project performance and address any challenges proactively.</p>
