We are looking for a Network Engineer to support and enhance enterprise network operations in Scottsdale, Arizona. This role focuses on maintaining secure, reliable connectivity across core infrastructure while helping improve performance, resilience, and day-to-day network stability. The ideal candidate brings strong hands-on experience with routing, firewall administration, and modern Cisco-based networking environments.<br><br>Responsibilities:<br>• Manage and optimize network infrastructure built on Cisco routing and switching technologies to ensure dependable connectivity and performance.<br>• Configure, monitor, and troubleshoot Palo Alto and Cisco ASA firewalls to maintain secure traffic flow and enforce network security policies.<br>• Administer Border Gateway Protocol (BGP) routing to support external connectivity, path selection, and network availability.<br>• Investigate network incidents, identify root causes, and implement timely corrective actions to minimize service disruption.<br>• Perform network changes, upgrades, and maintenance activities while following operational standards and documentation practices.<br>• Partner with cross-functional technical teams to support infrastructure initiatives and resolve complex connectivity issues.<br>• Create and maintain clear technical documentation for configurations, diagrams, procedures, and support activities.<br>• Recommend improvements that strengthen network reliability, scalability, and security across the environment.
We are looking for an experienced Database Technology Manager to oversee the stability, security, and performance of enterprise database environments in Tempe, Arizona. This role combines hands-on database administration with team leadership, requiring someone who can guide technical staff, improve operational standards, and communicate clearly with both technical and non-technical stakeholders. The ideal candidate brings strong Microsoft SQL Server expertise, a disciplined approach to backup and recovery planning, and the ability to support reliable database operations in a regulated setting.<br><br>Responsibilities:<br>• Lead the administration and day-to-day support of production Microsoft SQL Server environments, ensuring high availability, reliability, and consistent performance.<br>• Supervise and mentor technical team members, establish operational standards, and review database-related work for quality and accuracy.<br>• Manage core SQL Server services and features, including instance setup, Always On availability groups, backup and restore processes, SQL Server Agent, and Database Mail.<br>• Develop, maintain, and validate backup and disaster recovery strategies through regular testing and documented recovery procedures.<br>• Analyze database performance issues using execution plans, wait statistics, and tuning techniques to improve efficiency and system responsiveness.<br>• Create and maintain PowerShell-based automation to streamline administrative tasks and reduce manual effort.<br>• Oversee database security controls, permissions, and compliance practices within an audited or regulated environment.<br>• Produce clear technical documentation such as runbooks, incident summaries, and architecture recommendations for a broad audience.<br>• Support upgrade and migration activities across database versions when needed, while minimizing operational disruption.<br>• Participate in on-call support rotations and perform after-hours maintenance to sustain system availability.
We are looking for a Systems Engineer to support and optimize core enterprise infrastructure in Arizona. This Long-term Contract position is ideal for someone who is detail oriented and can maintain secure, reliable server and identity environments while contributing to day-to-day operational stability. The role focuses on Microsoft-based systems, directory services, virtualization access platforms, and messaging technologies in a fast-paced technical setting.<br><br>Responsibilities:<br>• Administer and maintain Active Directory and Azure Active Directory environments to ensure secure access, identity management, and policy enforcement.<br>• Support Microsoft Windows Server infrastructure by monitoring system health, applying updates, and resolving performance or availability issues.<br>• Manage Citrix technologies to deliver stable remote access and application availability for end users.<br>• Oversee Microsoft Exchange administration, including mailbox support, system maintenance, and issue resolution.<br>• Troubleshoot infrastructure incidents across server, authentication, and messaging platforms to minimize downtime and restore services efficiently.<br>• Implement configuration changes, system improvements, and routine maintenance activities in alignment with operational requirements.<br>• Document technical procedures, environment details, and support activities to improve consistency and knowledge sharing.<br>• Collaborate with internal technical teams to strengthen infrastructure reliability, security, and overall platform performance.
<p>We are seeking a customer-focused Help Desk Technician to provide first-line technical support for end users across a growing organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting Microsoft 365 environments, managing user accounts, and ensuring timely resolution of technical incidents. The ideal candidate is highly organized, service-oriented, and passionate about delivering an exceptional user experience.</p><p>Key Responsibilities</p><ul><li>Respond to and resolve help desk tickets through phone, email, chat, and in-person support.</li><li>Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.</li><li>Provide support for Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and password resets within Active Directory and Azure AD.</li><li>Install, configure, and maintain Windows 10/11 workstations.</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Document technical issues, solutions, and support procedures.</li><li>Escalate complex issues to senior support staff and infrastructure teams.</li><li>Support conference room technology and audiovisual equipment.</li><li>Participate in asset management and inventory tracking.</li></ul><p><br></p>
<p>We are seeking an experienced Senior Help Desk Technician to provide advanced technical support while serving as a mentor to junior support staff. This role will handle escalated Tier 2 and Tier 3 issues, support critical business technologies, and help drive process improvements across the IT support function.</p><p>Key Responsibilities</p><ul><li>Serve as an escalation point for complex technical issues.</li><li>Troubleshoot advanced Windows, Microsoft 365, networking, and user access issues.</li><li>Administer Active Directory, Azure AD, Microsoft Intune, and endpoint management solutions.</li><li>Support enterprise technologies including VPNs, VoIP platforms, and security tools.</li><li>Lead workstation deployments, hardware refresh projects, and system upgrades.</li><li>Create and maintain technical documentation and knowledge base articles.</li><li>Analyze recurring issues and implement long-term solutions.</li><li>Train and mentor Help Desk Technicians and junior support personnel.</li><li>Collaborate with Systems Administrators, Network Engineers, and Cybersecurity teams.</li><li>Monitor service levels and contribute to continuous improvement initiatives.</li></ul><p><br></p>
<p> </p><p>The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities.</p><p><strong> </strong></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul><p><br></p>