<p>We are seeking an organized and personable <strong>Front Desk Coordinator</strong> to be the first point of contact for our <strong><u>bustling downtown Dallas office.</u></strong> The ideal candidate will bring professionalism, outstanding communication skills, and a proactive attitude to this dynamic role. As the face of the office, you will provide exceptional customer service while ensuring smooth operations at the front desk.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome all visitors and ensure they are directed to the appropriate person or department in a friendly and professional manner.</li><li>Answer, screen, and direct incoming phone calls efficiently.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Maintain the organization and appearance of the reception area, including arranging for maintenance and ensuring a positive first impression for guests.</li><li>Schedule and manage conference rooms, as well as coordinate meeting arrangements when necessary.</li><li>Assist with administrative tasks such as data entry, document preparation, filing, and correspondence.</li><li>Monitor office supply inventory and coordinate reorders to ensure availability.</li><li>Provide support to staff and various departments with special projects as assigned.</li><li>Ensure confidentiality of sensitive client and company information.</li></ul>
We are looking for a motivated Office Assistant to join our team on a contract basis in Irving, Texas. In this role, you will support daily office operations and provide exceptional service to ensure smooth workflows. This position requires strong organizational skills, excellent communication, and the ability to build positive relationships with team members and clients.<br><br>Responsibilities:<br>• Manage and organize office documentation, ensuring accurate filing and record-keeping.<br>• Assist with scheduling and coordinating meetings, appointments, and events.<br>• Serve as the first point of contact for visitors and provide attentive assistance.<br>• Respond to emails, phone calls, and other correspondence promptly and efficiently.<br>• Maintain office supplies inventory and place orders as needed to ensure availability.<br>• Support team members with administrative tasks and special projects.<br>• Collaborate with colleagues to address any operational challenges and find solutions.<br>• Uphold a welcoming and organized office environment for both staff and guests.<br>• Monitor and handle incoming and outgoing mail and deliveries.
<p>A client of ours is looking to hire a bilingual (Spanish) Administrative Assistant to assist with processing applications. In this role you will be responsible for the following…</p><p> </p><p>• Answer incoming telephone calls and assist callers</p><p>• Make outgoing phone calls to staff, and clients to respond or handle inquiries</p><p>• Assist with managing assigned email inbox; respond to emails, do research to resolve problems, take action, trouble shoot inquiries, and get assistance from team members or management as needed</p><p>• Work on ad-hoc projects</p><p>• Review, analyze, trouble shoot, and process incoming appointment applications for accuracy and completeness.</p><p>• Follow up via e-mail or telephone in regards to missing requirements and/or to clarify information.</p><p>• Data Enter information into proprietary home office systems.</p><p>• Submit paperwork to the appropriate internal team.</p><p>• Track new applications processed via team tracking system</p><p>• Monitor and respond to various correspondence within Outlook</p><p> </p>
Beck is looking for a talented Executive Administrative Assistant – Part- time to join an extraordinary team in downtown Dallas, Texas. The Executive Administrative Assistant will be responsible for providing outstanding administrative support to keep the Executives organized and operating effectively. This position requires technical proficiency, strong social skills, adaptability, confidentiality, and high attention to detail.<br><br>The job involves the following responsibilities:<br>• Act as a liaison, problem solver, and facilitator for C-level Executives<br>• Maintain schedule by planning and scheduling meetings, conferences, teleconferences, and travel<br>• Act as the point of contact among executives, employees, clients, and other external partners.<br>• Process expenses using corporate expense management tool, Chrome River<br>• Process timesheet for full-time employees<br>• Initiate, plan and coordinate meetings including location, facilities, entertainment, hoteling, food, gifts<br>• Participate in a variety of meetings, taking notes and preparing reports<br>• Setup and maintain files in an organized and efficient manner<br>• Contact vendors and pay invoices as needed<br>• Ensure presence in the office on days when the Executive Chairman is on-site, providing in-person support as needed.<br>• Ad-hoc assignments and errands as requested<br>Who We Think Will Be a Great Fit<br><br>A proactive individual that will be able to respond quickly and positively to all manner of situations with professionalism and efficiency. This position will come with a great deal of responsibility and trust. You should also meet the following requirements:<br>• Bachelor's degree preferred<br>• 5+ years' experience in a similar Executive Assistant role<br>• Forward thinking, friendly personality, flexible, mindful, trustworthy, reliable, responsible, intuitive, energetic, punctual, and focused on service<br>• Proficient in Microsoft Outlook, Word, PowerPoint and Excel<br>• Strong time management, scheduling, travel logistics and organization skills<br>• Effective verbal and written communicator<br>• Ability to interact with staff (at all levels)<br>• Ability to prioritize urgency, communicate constructively and creatively problem-solve<br>• A self-motivated team player<br>• Maintains confidentiality and uses a high degree of discretion
We are seeking a skilled Administrative Assistant to join our team in Saginaw, Texas. In this Contract to permanent role, you will play a key part in ensuring smooth office operations, supporting human resources functions, and maintaining safety compliance at the facility. This position offers an exciting opportunity for a detail-oriented individual to contribute to various administrative and organizational tasks.<br><br>Responsibilities:<br>• Manage daily office operations, including ordering supplies, handling mail distribution, and coordinating with external service providers.<br>• Facilitate safety training programs for contractors, visitors, and vendors while maintaining accurate records of certifications.<br>• Organize plant-wide events, recycling initiatives, and employee involvement activities to enhance workplace engagement.<br>• Coordinate HR-related tasks such as scheduling interviews, managing background checks, preparing offer letters, and maintaining compliance with employee rights posters.<br>• Process payroll adjustments and submissions weekly, ensuring proper documentation for vacation, sick leave, and holiday pay.<br>• Assist in onboarding new employees by scheduling training sessions, providing necessary paperwork, and coordinating first-day activities.<br>• Support plant safety efforts by scheduling first aid training, conducting annual evacuation drills, and managing workers’ compensation documentation.<br>• Maintain accurate safety documentation, including hearing test data, respirator certifications, and incident tracking reports.<br>• Collaborate with supervisors and HR partners to address employee-related concerns and ensure compliance with corporate policies.<br>• Oversee updates to facility communication platforms, including posting plant-specific information on AppSpace TV monitors.
<p>A client of ours is looking to hire an HR Admin to their growing team! We are looking for an HR Administrator to support a large client of ours in their Human Resources department. You will act as the first point of contact for HR-related queries from employees and external partners.</p><p>Your main administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. Our ideal candidate has experience with HR procedures and can juggle various administrative tasks in a timely manner.</p><p>Ultimately, you should be able to ensure our HR department supports our employees while conforming to labor laws.</p><p><strong>Responsibilities</strong></p><ul><li>Organize and maintain personnel records</li><li>Update internal databases (e.g. record sick or maternity leave)</li><li>Prepare HR documents, like employment contracts and new hire guides</li><li>Revise company policies</li><li>Liaise with external partners, like insurance vendors, and ensure legal compliance</li><li>Create regular reports and presentations on HR metrics (e.g. turnover rates)</li><li>Answer employees queries about HR-related issues</li><li>Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)</li><li>Arrange travel accommodations and process expense forms</li><li>Participate in HR projects (e.g. help organize a job fair event)</li></ul><p><br></p>
We are looking for an experienced and adaptable Executive Assistant to support a high-profile executive in Dallas, Texas. This unique role combines personal assistant duties with office management responsibilities, requiring exceptional organizational skills, discretion, and the ability to thrive in a fast-paced environment. The ideal candidate will provide seamless support while managing dynamic schedules, travel arrangements, and internal corporate events.<br><br>Responsibilities:<br>• Manage complex calendars, appointments, and reservations, ensuring seamless coordination for both personal and work-related commitments.<br>• Arrange and oversee travel logistics, meetings, and social engagements for the executive.<br>• Draft, proofread, and distribute correspondence, invitations, and other communications with attention to detail.<br>• Handle season tickets and passes for cultural, sports, and arts events, ensuring timely distribution.<br>• Respond promptly to calls, texts, and requests, offering real-time support with a high level of discretion.<br>• Plan and organize social engagements, community appearances, and special events with meticulous attention to detail.<br>• Execute errands, purchases, and personal logistics to support the executive's needs.<br>• Coordinate internal lunches, dinners, staff events, and celebrations, ensuring smooth execution.<br>• Manage office supplies procurement, employee appreciation gifts, and vendor relationships.<br>• Maintain a welcoming and organized office environment while partnering on special projects and initiatives.
<p>We are looking for an experienced Administrative Bookkeeper to join a wonderful family run CPA office in Arlington, Texas, on a Contract to permanent basis. The ideal candidate will oversee the smooth daily operations of the office while supporting bookkeeping tasks for small businesses. This role requires exceptional people skills, attention to detail, and the ability to handle multiple responsibilities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage day-to-day office activities to ensure seamless operations.</p><p>• Monitor and replenish office supplies, placing orders as needed to maintain inventory.</p><p>• Handle accounts payable tasks, including processing invoices and managing payments.</p><p>• Perform receptionist duties such as answering calls, greeting visitors, and managing correspondence.</p><p>• Utilize QuickBooks software to manage financial records and transactions.</p><p>• Assist with basic bookkeeping tasks, including maintaining accurate records and reconciling accounts.</p><p>• Provide administrative support to team members, including scheduling meetings and managing documents.</p><p>• Ensure the office environment is organized, clean, and conducive to productivity.</p>
<p><strong>Position Summary:</strong></p><p>The Mail Clerk is responsible for sorting and distributing incoming mail to departments and prepares outgoing mail for shipment. The Mail Clerk also operates mailroom equipment, including postage meters, mail sorting machines, scanners, mail sealers, envelope openers, fold- and -insert machines, and labeling machines. This position will also perform a variety of tasks throughout the workday.</p><p> <strong>Essential Duties and Responsibilities </strong>include the following. Other duties may be assigned.</p><ul><li>Print and sort statements, checks, and invoices</li><li>Daily pickup and delivery to the Post Office</li><li>Individually place statements, checks, and invoices in envelopes and apply postage</li><li>Handle daily returned mail</li><li>Handle general file maintenance</li><li>Support supervisory staff by performing any assigned accounting and clerical tasks</li><li>Utilize sorting machine and other administrative technology</li><li>Forward misdirected mail</li><li>Keep inventory of mailing supplies, such as envelopes and postage</li><li>Deliver mail to both departments and individuals, ensuring the relevant parties sign off on them</li></ul><p><br></p>
We are seeking a detail-oriented Executive Assistant to join our team in Ft. Worth, Texas. In this long-term contract position, you will play a pivotal role in supporting executive staff, managing schedules, and ensuring smooth operations. This role requires exceptional organizational skills, discretion, and the ability to handle multiple tasks efficiently.<br><br>Responsibilities:<br>• Coordinate and maintain executive calendars, including scheduling internal meetings and interviews.<br>• Assist physicians and executive staff with administrative tasks, ensuring confidentiality at all times.<br>• Prepare and review contracts and documents with precision and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and PowerPoint, to create reports, presentations, and pivot tables.<br>• Print checks as needed and manage alarm settings and technology deployments.<br>• Handle travel arrangements and bookings for executives, ensuring all details are managed seamlessly.<br>• Perform secretarial duties, including correspondence and file management.<br>• Support the team with critical thinking and a proactive, can-do attitude.<br>• Serve as a notary when required to meet business needs.<br>• Execute other duties as assigned to support the office's operations.
<p>We are looking for a skilled and detail-oriented<strong><u> Executive Assistant </u></strong>to provide comprehensive administrative support.<strong><u> This is a permanent/direct hire opportunity in Dallas, Texas.</u></strong> The ideal candidate will manage payroll, records, travel arrangements, and organizational reporting while ensuring compliance and accuracy across all tasks.</p><p><br></p><p>Responsibilities:</p><p>• Deliver high-level administrative assistance to the Executive Director, leadership team, and Trustees.</p><p>• Process biweekly payroll and maintain employee records, including personnel files and leave documentation.</p><p>• Organize and oversee records management, including retention schedules, electronic archives, and offsite storage.</p><p>• Coordinate travel, accommodations, and meeting logistics for Board members and staff, ensuring all arrangements run smoothly.</p><p>• Create the Annual Comprehensive Financial Report by designing, formatting, and collaborating with relevant staff.</p><p>• Monitor and respond to Open Records requests, ensuring timely and accurate completion.</p><p>• Review and approve invoices from vendors and benefit carriers for compliance and accuracy.</p><p>• Manage company credit cards and business accounts, reconciling transactions and safeguarding financial details.</p><p>• Assist in preparing Board meeting materials, agendas, and catering logistics while greeting and supporting attendees.</p><p>• Draft correspondence, certified agendas, and Board meeting minutes, ensuring proper documentation and publication.</p>
<p><strong><u>In-office position.</u></strong></p><p><br></p><p>Robert Half's client is looking for a highly skilled Assistant Controller to join our team in Dallas, Texas. In this role, you will oversee essential financial operations, ensuring compliance with accounting standards and regulatory requirements. The ideal candidate will bring a combination of leadership abilities, technical accounting expertise, and a commitment to driving operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily financial operations, including accounts payable, receivable, payroll, budgeting, and tax-related activities.</p><p>• Manage month-end, quarter-end, and year-end closing procedures to ensure accuracy and timeliness.</p><p>• Prepare and analyze financial reports, forecasts, and expenditures to support informed decision-making.</p><p>• Implement and enforce internal financial policies and controls to maintain compliance and operational integrity.</p><p>• Coordinate annual audit and tax-related activities, collaborating with external auditors and regulators.</p><p>• Supervise and mentor financial personnel, providing guidance on performance evaluations and growth opportunities.</p><p>• Develop strategies for cost optimization and operational improvements to enhance financial performance.</p><p>• Ensure compliance with relevant regulatory requirements by managing preparation of reports and schedules.</p><p>• Continually assess and refine financial procedures and internal control systems to improve efficiency.</p><p>• Support strategic financial planning efforts and contribute to long-term organizational goals.</p>
<p>LITIGATION LEGAL ASSISTANT URGENTLY NEEDED!</p><p> </p><p>Calling all Litigation Legal Assistants. Fantastic opportunity at a well known downtown Dallas firm to support extremely nice attorneys! Ideal candidate will have a minimum of 5 years of progressive experience supporting a complex litigation desk. Previous experience providing document preparation and revision, including styling and formatting legal documents; managing busy calendars, mediations and depositions is required. Heavy client interaction, both written and verbal is a big part of this desk. Must have experience with e-filing in state and federal courts and know how to format briefs. Bring your happy back to your days. Confidentially email your resume directly to</p><p>Rosemarie.jones< at > roberthalf.< com ></p>
We are looking for a skilled Executive Assistant to provide high-level support to senior executives in a dynamic and fast-paced environment. This is a Contract to permanent position based in Irving, Texas, offering an excellent opportunity to showcase your organizational and communication talents. The ideal candidate is detail-oriented, proactive, and experienced in managing executive schedules and travel arrangements.<br><br>Responsibilities:<br>• Maintain and organize executive calendars, ensuring all appointments and meetings are accurately scheduled.<br>• Arrange and coordinate domestic and international travel plans, including booking flights, accommodations, and transportation.<br>• Prepare for executive meetings by compiling necessary materials and ensuring all logistics are in place.<br>• Act as the primary point of contact for scheduling and rescheduling appointments as needed.<br>• Communicate effectively with internal teams and external stakeholders to coordinate meetings and events.<br>• Monitor and manage travel budgets while ensuring cost efficiency.<br>• Provide administrative support in preparing reports, presentations, and correspondence.<br>• Handle confidential information with professionalism and discretion.<br>• Identify potential scheduling conflicts and resolve them promptly.<br>• Collaborate with other assistants and departments to ensure seamless operations.
<p>We are looking for a detail-oriented <strong><u>HR Admin/Assistant</u></strong> to join a team on a <strong><u>contract basis</u></strong> in the financial services industry in <strong><u>Dallas, Texas.</u></strong> In this role, you will play a key part in maintaining efficient office operations and supporting HR initiatives. The ideal candidate is organized, adaptable, and capable of handling administrative tasks with precision and discretion.</p><p><br></p><p>Responsibilities:</p><p>• Manage the inventory of office supplies, including ordering and organizing snacks, beverages, and other consumables.</p><p>• Coordinate food orders for meetings and events, ensuring timely delivery and cost-effectiveness.</p><p>• Place orders and monitor shipments for office and HR supplies, ensuring accurate tracking and receipt.</p><p>• Digitize employee records by scanning, organizing, and uploading documents into the system while maintaining confidentiality.</p><p>• Assist with general administrative tasks such as filing, document management, and preparing simple reports.</p><p>• Provide on-demand administrative support to HR and management teams as required.</p><p>• Ensure all administrative activities comply with company policies and procedures.</p><p>• Maintain the accuracy and security of sensitive employee information while supporting HR initiatives.</p><p>• Use organizational skills to prioritize tasks and adapt to changing office needs effectively.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by providing exceptional support and handling inquiries with professionalism. If you thrive in a fast-paced environment and have a knack for data entry and customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or chat, ensuring all issues are addressed effectively.<br>• Maintain accurate records of customer interactions and transactions using data entry systems.<br>• Resolve customer complaints by identifying problems and offering appropriate solutions.<br>• Collaborate with team members to improve customer service processes and ensure a seamless workflow.<br>• Provide detailed information about products or services to assist customers in making informed decisions.<br>• Follow company guidelines and procedures to deliver consistent and high-quality service.<br>• Monitor and report recurring customer issues to supervisors for further analysis.<br>• Adapt to evolving customer needs and handle multiple tasks efficiently.<br>• Assist with administrative duties related to customer service operations as needed.<br>• Participate in training sessions to stay updated on company policies and product knowledge.
<p>We are looking for a detail-driven and highly organized Paralegal to join our client's legal team based in Dallas, Texas. This position is essential in overseeing contract management, legal documentation, and compliance processes while serving as a key liaison between internal teams and the General Counsel. The role offers a hybrid work environment, blending in-office and remote workdays, and requires a minimum of five years of relevant legal experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company's contract database, ensuring records are updated, renewals are tracked, and vendor onboarding is completed efficiently.</p><p>• Assist in drafting, reviewing, and monitoring vendor and client contracts while coordinating amendments and renewals with relevant teams.</p><p>• Oversee vendor compliance documentation, including W-9 forms, certificates of insurance, and data security standards.</p><p>• Handle subpoenas, warrants, and privacy requests by liaising with law enforcement and customer service to ensure timely and accurate responses.</p><p>• Maintain organized records of legal correspondence and requests in compliance with company policies.</p><p>• Prepare and file corporate documents, including state and federal filings, ensuring accuracy and adherence to regulations.</p><p>• Conduct basic legal research, summarizing findings to support the legal team.</p><p>• Draft memos, correspondence, and summaries as needed to assist the General Counsel.</p><p>• Collaborate with IT and legal departments to review and approve contracts and data security measures.</p><p>• Ensure proper organization and management of legal documents and records to meet regulatory standards.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Cleburne, Texas. In this Contract to permanent position, you will play a key role in supporting inbound customer inquiries and assisting the sales team with administrative tasks to successfully manage the entire life-cycle of order fulfillment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process customer orders, ensuring accuracy and timely handling.</p><p>• Address customer inquiries and complaints, coordinating with internal teams for resolution.</p><p>• Maintain organized and up-to-date customer files for efficient record-keeping.</p><p>• Process purchase orders and oversee the timely procurement of materials and supplies.</p><p>• Assist in creating new item specifications based on provided files and guidelines.</p><p>• Collaborate with accounting to process customer credits and ensure proper documentation.</p><p>• Track inventory levels in the warehouse, analyze usage trends, and ensure stock availability within agreed limits.</p><p>• Support sales representatives by generating additional sales opportunities and providing administrative assistance.</p><p>• Record and distribute changes to customer orders, ensuring effective communication.</p><p>• Adhere to company policies and procedures while performing assigned duties.</p>
<p>We are looking for a dedicated <strong><u>Customer Service Representative (bilingual in Spanish preferred) to join our team in Plano, Texas</u></strong>. This position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.</p><p>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.</p><p>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.</p><p>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.</p><p>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.</p><p>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.</p><p>• Assist with data entry and document preparation to support customer service operations.</p><p>• Provide clear and concise written communications to customers and internal stakeholders.</p><p>• Strive to deliver solutions that benefit both customers and the organization.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p>We are looking for a skilled and detail-oriented <strong><u>Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas</u></strong>. In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately and ensure timely entry into the company’s system.</p><p>• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.</p><p>• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.</p><p>• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.</p><p>• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.</p><p>• Recommend process improvements to streamline order management and enhance customer satisfaction.</p><p>• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.</p><p>• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.</p><p>• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.</p><p>• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.</p>
