<p>We are looking for a dedicated <strong>Call Center/Customer Service Specialist</strong> to join our team at an <strong>HVAC company.</strong> This is a c<strong>ontract to hire opportunity in Plano, Texas.</strong> In this role, you will handle customer inquiries, provide solutions to issues, and ensure a positive experience for customers interacting with our manufacturing products. This position requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced call center environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming customer calls, addressing inquiries, processing orders, and resolving technical issues related to company products.</p><p>• Identify and prioritize urgent customer concerns, escalating them to the appropriate department or supervisor as needed.</p><p>• Maintain detailed and accurate records of all customer interactions, including inquiries and complaints.</p><p>• Follow up with customers to confirm that their issues have been resolved and gather feedback on their experience.</p><p>• Stay informed about product updates and industry trends to provide knowledgeable support.</p><p>• Collaborate with team members and other departments to enhance customer satisfaction and streamline processes.</p><p>• Utilize customer service software and tools efficiently to manage inquiries and provide timely solutions.</p><p>• Assist customers in navigating product features and troubleshooting common issues.</p><p>• Contribute to improving overall customer experience by sharing insights and suggestions with the team.</p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Plano, Texas. This Contract-to-Permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.<br>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.<br>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.<br>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.<br>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.<br>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.<br>• Assist with data entry and document preparation to support customer service operations.<br>• Provide clear and concise written communications to customers and internal stakeholders.<br>• Strive to deliver solutions that benefit both customers and the organization.
<p>We are looking for a skilled and detail-oriented <strong><u>Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas</u></strong>. In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately and ensure timely entry into the company’s system.</p><p>• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.</p><p>• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.</p><p>• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.</p><p>• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.</p><p>• Recommend process improvements to streamline order management and enhance customer satisfaction.</p><p>• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.</p><p>• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.</p><p>• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.</p><p>• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.</p>
<p>We are seeking a motivated and detail-oriented <strong>Customer Service Representative</strong> to join our team on a<strong><u> contract-to-hire basis in Dallas, TX</u></strong>. The ideal candidate will handle sales orders, purchase orders, and execute comprehensive order management tasks. This position requires strong organizational skills, excellent communication, and a commitment to delivering exceptional customer service.</p>
We are looking for a driven and results-oriented Customer Success Specialist to join our team in Irving, Texas. In this Contract-to-Permanent position, you will play a vital role in ensuring exceptional support for first responders and small to medium-sized businesses within the law enforcement community. This dynamic role requires adaptability, a proactive mindset, and a strong commitment to delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Act as a trusted advisor by providing technical and business support to both internal and external customers.<br>• Diagnose and resolve customer issues quickly and effectively, ensuring minimal disruption.<br>• Maintain high levels of customer satisfaction through empathetic communication and superior service.<br>• Accurately manage and verify customer account information to ensure compliance and accuracy.<br>• Collaborate with cross-functional teams, including Customer Experience, Development, Sales, Product, and Marketing, to address customer needs.<br>• Create and maintain comprehensive documentation, including processes, procedures, and guides, to support both customers and internal teams.<br>• Escalate complex issues while maintaining ownership and accountability for resolution.<br>• Gather and share customer feedback to help drive improvements in products and processes.
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
<p>Robert Half is partnering with a client seeking a <strong>Bilingual Customer Service Representative (English/Spanish)</strong> to join their growing team. This role focuses on assisting customers with inquiries, orders, and account updates while ensuring a positive experience.</p>
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.<br>• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.<br>• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.<br>• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.<br>• Synchronize data across systems to ensure consistency and reliability.<br>• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.<br>• Participate in discussions to improve inventory management and allocation processes.<br>• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.<br>• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
We are looking for a skilled Compensation & Benefits Specialist to join our aerospace industry client in Irving, Texas. In this Contract to Permanent position, you will play a pivotal role in ensuring the effective administration of employee benefit plans while maintaining compliance with regulatory standards. Your expertise will be essential in resolving employee benefit inquiries, managing retirement plan operations, and supporting audits and reporting requirements.<br><br>Responsibilities:<br>• Deliver exceptional customer service to employees by promptly addressing work order requests and ensuring high levels of satisfaction.<br>• Investigate and resolve employee benefit-related issues in a timely and detail-oriented manner.<br>• Administer benefit plans and programs in alignment with local, state, and federal regulations, as well as company policies, ensuring compliance and implementing updates as necessary.<br>• Oversee 401(k) plan and other retirement plan operations, including eligibility, contributions, loans, and distributions, while collaborating with record-keepers and preparing documentation for financial transactions.<br>• Collect and provide data for audits, annual 5500 filings, disclosure reports, and non-discrimination testing related to benefit plans.<br>• Conduct periodic reviews of benefit records to verify the accuracy of employee deductions, plan eligibility, participation, and vendor data interfaces.<br>• Record employee interactions and HR activities using the designated ticketing tool to support organizational reporting requirements.<br>• Assist in communicating benefit program updates, including annual enrollment periods and plan changes.<br>• Collaborate with auditors and compliance teams to ensure retirement plans meet regulatory standards.<br>• Support data collection efforts for all retirement plan compliance needs.
We are looking for a Field Agent Success Specialist to join our team in Dallas, Texas. In this role, you will be responsible for enhancing the support experience for agents by addressing inquiries, offering solutions, and educating them on product features and benefits. This position is ideal for someone who is a strong communicator, self-driven, and passionate about problem-solving and continuous learning. This is a long-term contract opportunity.<br><br>Responsibilities:<br>• Serve as the primary point of contact for agents, addressing their inquiries and providing tailored solutions.<br>• Collaborate with the Product and Development teams to deliver valuable customer feedback and insights.<br>• Analyze incoming data, including reports and broker information, to identify trends and actionable insights.<br>• Participate in product development discussions to ensure user needs are reflected in the roadmap and initiatives.<br>• Investigate and troubleshoot product issues by testing scenarios and simulating user experiences.<br>• Educate agents on new features and functionalities to maximize their understanding and utilization of the platform.<br>• Maintain and update internal databases by recording critical information and status updates.<br>• Share user feedback and effective solutions with team members to foster continuous improvement.<br>• Promote a culture of exceptional agent experiences within the Integrity Platform Support team.
<p><strong>Intake & Conflicts Coordinator – Direct Hire Opportunity</strong></p><p> 📍 <em>Location: </em>Downtown Dallas (Hybrid)</p><p> 💼 <em>Full-Time | Law Firm | Competitive Salary + Benefits</em></p><p>Are you detail-oriented and experienced in new business intake and conflicts? We’re partnering with a leading law firm to find a skilled <strong>Intake & Conflicts Coordinator</strong> to join their dynamic administrative team. In this role, you’ll be a key player in supporting attorneys and staff by conducting conflict searches, maintaining client/matter data, and ensuring compliance with internal procedures — all while protecting the confidentiality of sensitive information.</p><p><br></p><p><strong>🔍 Key Responsibilities:</strong></p><ul><li>Conduct conflict of interest searches for new business intake and lateral hire candidates.</li><li>Analyze and summarize search results to attorneys, providing clear and actionable insights.</li><li>Maintain accurate records and update client and matter billing information in the firm’s database.</li><li>Open new matters, manage updates, and assist with closure and archival processes.</li><li>Provide responsive and professional support to attorneys, legal staff, and clients.</li><li>Manage administrative tasks to ensure the integrity of the conflicts database.</li><li>Maintain strict confidentiality while communicating professionally with attorneys, staff, and clients.</li></ul><p><br></p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p>Robert Half is trying to fill an Accounts Payable (A/P) Clerk position with an organization that offers a stimulating work environment among a team of experienced, motivated professionals. In this position, you will be required to manage all general administrative needs of the AP/Finance Department. You will work closely and report to the Accounting Manager. The main responsibilities will include matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks are primary areas of focus. If you're looking for an opportunity that offers job growth, contact us today to learn more about this fast-growing team. Located in Dallas, Texas, the Accounts Payable Clerk will be a short-term contract / temporary opening.</p><p> </p><p>Your responsibilities</p><p> </p><p>- Handle the customer service needs of internal business partners</p><p> </p><p>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed</p><p> </p><p>- Accurately execute daily processes and controls in a timely manner while ensuring company policies are followed</p><p> </p><p>- Carry out a full-cycle A/P</p><p> </p><p>- Open, sort, and distribute daily department mail</p><p> </p><p>- Perform special projects as assigned</p><p> </p><p>- Verify, log and mail checks, including expediting special handling</p><p> </p><p>- Support the AP/Finance Department by completing administrative tasks</p><p> </p><p>- Provide support during internal and external audits</p>
<p>Robert Half is seeking a polished and personable <strong>Receptionist</strong> to be the first point of contact for a busy office. You’ll manage the front desk, greet visitors, and provide administrative support to multiple departments.</p>
<p>We are looking for an Associate Financial Planner to join our team in Dallas, Texas. In this role, you will assist in delivering comprehensive financial planning services to clients, including tax planning, investment analysis, and retirement strategy optimization. You will work closely with the Financial Planner and other team members to ensure seamless client support and accurate financial reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and update client consultation files in collaboration with the Data Input Specialist for annual meetings.</p><p>• Support the Financial Planner in identifying and implementing tailored planning opportunities for clients.</p><p>• Assist clients and the Financial Planner in executing financial strategies and recommendations throughout the year.</p><p>• Conduct reviews of annual income tax returns and develop accurate year-end tax projections.</p><p>• Perform financial analysis and tax planning for clients' business units to optimize outcomes.</p><p>• Participate in annual client meetings alongside the Financial Planner to discuss financial goals and progress.</p><p>• Review and reconcile current investment asset allocations to ensure alignment with client objectives.</p><p>• Analyze and optimize retirement plans based on annual goals and client-specific needs.</p><p>• Coordinate with internal teams and external vendors to facilitate the implementation of financial plans.</p><p>• Provide training and review the work of the Data Input Specialist to ensure accuracy and consistency.</p>
<p>We are looking for a knowledgeable HRIS Implementation Specialist to join our team in Richardson, Texas. In this contract role, you will play a critical part in integrating HR and finance systems, ensuring seamless data flow, and enhancing organizational efficiency. This position offers the opportunity to work onsite and collaborate with cross-functional teams in the dynamic healthcare industry. </p><p><br></p><p>Responsibilities:</p><p>• Manage the flow of data between internal systems and downstream platforms, including Bamboo HR and Sage Intacct, to support payroll, billing, accounting, and operational reporting.</p><p>• Optimize HR and financial data integration processes to generate profitability reports at both customer and market levels.</p><p>• Oversee billing and payroll implementations, ensuring accuracy and efficiency in payments for procedural services.</p><p>• Conduct parallel payroll testing to transition towards a streamlined, single payroll solution in coordination with relevant teams.</p><p>• Generate detailed operating statistics for financial reporting and provide analytics to support decision-making by field teams and stakeholders.</p><p>• Facilitate the integration of expense reporting systems, transitioning workflows from Bill.com to Bamboo HR.</p><p>• Collaborate with HR, Operations, Finance and Accounting teams to align systems and achieve process cohesion.</p><p>• Act as an on-site liaison to ensure smooth communication and project implementation across departments.</p><p>• Maintain a high standard of data accuracy during system migrations and integrations.</p><p>• Coordinate with cross-functional teams to ensure all data transitions align with organizational objectives.</p>
<p>We’re seeking an experienced <strong>Infusion Billing and Denials Specialist</strong> to join a growing healthcare organization. This role will play a key part in stabilizing and improving the infusion billing process, managing claim denials, and supporting the transition to an in-house billing model. The ideal candidate brings strong technical expertise, a proactive approach to problem-solving, and experience with healthcare billing systems used in infusion or specialty pharmacy settings.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review, prioritize, and resolve claim denials based on type, urgency, and payer requirements.</li><li>Collaborate with internal teams and third-party vendors to ensure accurate and timely claim submissions.</li><li>Research and resolve billing discrepancies, including coordination with clinical staff for complex or clinical-related denials.</li><li>Track, document, and report denial trends to support process improvement and revenue optimization.</li><li>Assist with billing audits and provide insight on compliance, documentation, and coding accuracy.</li><li>Support the ongoing transition from outsourced billing to an internal model by identifying workflow gaps and recommending improvements.</li><li>Utilize analytics and clearinghouse data to identify patterns in claim rejections and reimbursement delays.</li></ul><p><br></p><p><strong>Systems & Tools</strong></p><p>Experience in the following systems is highly preferred:</p><ul><li><strong>CareTend</strong> (patient accounting)</li><li><strong>eClinicalWorks (ECW)</strong> (clinical documentation)</li><li><strong>Waystar</strong> (clearinghouse)</li><li><strong>PMD</strong> (inpatient billing)</li></ul><p><br></p><p><br></p>
We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-permanent position, you will play a key role in managing and improving collection processes for both commercial and consumer accounts. This role offers an exciting opportunity to contribute to the financial health of the organization while collaborating with a dedicated team.<br><br>Responsibilities:<br>• Manage the collection of outstanding balances from both commercial and consumer accounts in a timely manner.<br>• Communicate effectively with clients to resolve payment issues and disputes.<br>• Review and analyze accounts to identify overdue payments and implement appropriate collection strategies.<br>• Maintain accurate records of collection activities and ensure compliance with company policies.<br>• Collaborate with internal departments to streamline billing and collection processes.<br>• Monitor account aging reports and prioritize collection efforts based on risk and value.<br>• Provide regular updates and reports to management concerning collection status.<br>• Develop and implement strategies to minimize overdue accounts and improve recovery rates.<br>• Ensure adherence to credit and collection policies and industry regulations.<br>• Respond promptly to inquiries regarding billing and payment discrepancies.
We are looking for a skilled Collections Specialist to join our team in Westlake, Texas, on a Contract-to-Permanent basis. In this role, you will play a vital part in managing and resolving outstanding accounts while fostering positive relationships with customers. This position offers an excellent opportunity for individuals with strong analytical and communication skills to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Analyze customer account statements to identify inaccuracies or discrepancies and develop solutions to resolve them.<br>• Investigate and address reasons for non-payment, working collaboratively with customers to facilitate timely resolution.<br>• Manage a portfolio of 200–250 business-to-business (B2B) accounts weekly, ensuring consistent follow-ups and progress tracking.<br>• Guide customers in addressing billing issues and adhering to payment terms through clear and tactful communication.<br>• Maintain accurate and up-to-date account records within the company’s system, utilizing NetSuite for data management.<br>• Organize and analyze data using Microsoft Excel, applying basic formulas and formatting as needed.<br>• Document all account activities and resolutions to ensure a comprehensive record of interactions.<br>• Monitor payment schedules and work towards bringing accounts back into compliance with agreed terms.<br>• Provide regular updates and reports on account statuses to relevant stakeholders.
We are looking for a highly skilled Tax Manager to join our detail-oriented services team in Carrollton, Texas. This role is ideal for an experienced tax expert who thrives in a dynamic environment and is passionate about delivering exceptional client service. As a key leader in the firm, you will oversee tax compliance, planning, and team management while ensuring adherence to regulatory standards.<br><br>Responsibilities:<br>• Manage the preparation and review of tax returns for corporations, partnerships, nonprofits, and individuals, ensuring accuracy and compliance.<br>• Develop and implement effective tax planning strategies to help clients minimize liabilities and optimize their financial outcomes.<br>• Lead and mentor a team of tax experts, fostering growth and promoting a culture of continuous improvement.<br>• Stay updated on changes in tax laws and regulations, ensuring the firm and clients remain compliant with all requirements.<br>• Identify and address tax-related risks by establishing robust controls and review processes.<br>• Participate in business development efforts, including networking and relationship-building with potential clients and industry professionals.<br>• Provide guidance on entity formation and tax implications for new business ventures.<br>• Utilize tax software such as CCH ProSystem Fx and CCH Sales Tax to streamline processes and improve efficiency.
<p>We are looking for an experienced Audit and Tax Manager to join our dedicated services team in Southlake, Texas. In this role, you will oversee the preparation and review of complex tax returns, ensuring compliance with federal, state, and local regulations. This is an excellent opportunity for an experienced tax expert to contribute to a well-established and growth-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage the preparation and review of intricate tax returns, including partnerships, corporations, and other business entities.</p><p>• Collaborate with clients to provide strategic tax planning and advisory services.</p><p>• Ensure compliance with all relevant tax laws and regulations at federal, state, and local levels.</p><p>• Lead and mentor a team of tax experts, fostering growth and development.</p><p>• Stay updated on changes in tax legislation and assess their impact on clients.</p><p>• Work closely with other departments to support cross-functional initiatives and ensure seamless service delivery.</p><p>• Develop and maintain strong client relationships, acting as a trusted advisor on tax-related matters.</p><p>• Identify opportunities for process improvement and implement best practices to enhance efficiency.</p><p>• Assist in the resolution of complex tax issues, including audits and appeals.</p>
