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13 results for Help Desk Support Manager in Gardena, CA

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Desktop Support Analyst

Westlake Village, CA
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable day-to-day technical assistance for end users in Westlake Village, California. This Long-term Contract position is ideal for someone who enjoys solving hardware, software, and mobile device issues in a fast-paced environment while delivering a high level of customer service. The role will support a mixed technology landscape and help keep employees productive through responsive troubleshooting, device setup, and access support. Responsibilities: • Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels. • Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs. • Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment. • Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools. • Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks. • Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed. • Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls. • Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness.
2026-07-14T00:00:00Z

IT Support Technician

Norco, CA
onsite
Temporary / Contract
32 - 34 USD / Hourly
Robert Half is seeking an experienced IT Support Technician to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.
2026-07-10T00:00:00Z

IT Support Engineer

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
Robert Half is seeking an IT Support Engineer for a client located in Culver City, CA. IT Support Engineer will be responsible for delivering white-glove, VP-level executive support in an enterprise environment. This role is not entry-level and requires a seasoned professional who can operate independently, manage complex technical issues, and provide exceptional customer service to senior leadership. The ideal candidate brings deep expertise across Mac and Windows platforms, strong JAMF/MDM experience, and the confidence to support high-visibility users in a fast-paced organization. Responsibilities/Day to Day:· Provide Executive (VP-level) support experience in enterprise environments · Strong proficiency with Jamf / MDM administration and device management · IT Asset Management (ITAM) maintenance and lifecycle support · Windows 11 migration experience · MFA setup, authentication, and identity support · Device imaging and deployment (Mac environments strongly preferred) · iOS and Android device support and troubleshooting
2026-07-10T00:00:00Z

IT Support Engineer

Los Angeles, CA
onsite
Temporary / Contract
35 - 38 USD / Hourly
Robert Half is seeking a highly experienced IT Support Technician to provide Tier 2 technical support in a fast-paced creative environment, providing hands-on technical support for both Mac and PC environments, assist with user onboarding and offboarding, manage access and permissions, and support creative teams using Microsoft 365 and Adobe Creative Suite applications. Responsibilities· Provide Tier 2 technical support for internal users across Mac and PC environments· Troubleshoot hardware, software, operating system, and application issues· Support Microsoft 365 applications, user accounts, and access management· Perform user onboarding and offboarding, including account setup, permissions, and equipment provisioning· Manage access requests and project-based permissions for producers, creative teams, and freelancers· Provide support for Adobe Creative Suite applications, including Adobe Premiere
2026-07-10T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in Los Angeles, CA. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-07-07T00:00:00Z

Desktop Support Administrator - Tier III

Santa Ana, CA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for an experienced Desktop Support Administrator - Tier III to provide advanced technical support for end users in Santa Ana, California. This contract position with permanent potential is ideal for someone who excels at resolving complex desktop issues, maintaining reliable workstation performance, and delivering high-quality service in a fast-paced support environment. The role focuses on hands-on troubleshooting across Microsoft Windows systems, device setup, and user account support while ensuring tickets are handled efficiently and professionally. Responsibilities: • Deliver high-level desktop support for hardware, software, and operating system issues affecting end users. • Diagnose and resolve escalated problems involving Microsoft Windows 10 environments and related workstation technologies. • Manage user accounts, permissions, and access requests within Active Directory. • Respond to service desk requests with timely updates, accurate documentation, and effective issue resolution. • Install, configure, and image desktops, laptops, and other endpoint devices for new and existing employees. • Perform break/fix support for computers, peripherals, and other assigned equipment to minimize downtime. • Troubleshoot system performance, connectivity, and application issues through structured problem-solving techniques. • Coordinate with internal support teams when issues require deeper technical investigation or follow-up.
2026-07-17T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
32 - 35 USD / Hourly
Robert Half is seeking an experienced IT Support Specialist to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to servers, firewalls, networking, Microsoft 365, virtualization, and security best practices. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure. <ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
2026-07-11T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-07-15T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z

Application Support Engineer

Newport Beach, CA
onsite
Permanent / Full Time
120000 - 135000 USD / Yearly
We are looking for an Application Support Engineer to join a high-performing team in Newport Beach, California, supporting critical transaction-based systems within a fast-paced operational environment. This position combines hands-on database development, production support, and application maintenance, with a strong emphasis on solving data issues and improving system reliability. The ideal candidate brings deep experience with Microsoft SQL Server, solid C# and .NET development skills, and the ability to investigate complex processing exceptions with precision and urgency. Responsibilities: • Build, enhance, and maintain SQL Server database objects such as stored procedures, views, triggers, and complex queries to support business-critical applications. • Investigate data inconsistencies across internal platforms and external sources, identifying root causes for missing, duplicated, or inaccurate transaction records. • Create and refine database solutions designed to handle large transaction volumes while improving performance, scalability, and system stability. • Provide ongoing support for backend applications and Windows Services, resolving production issues and restoring service in a timely manner. • Develop application updates and defect corrections using C#, .NET Framework or .NET Core, and Visual Studio in alignment with established coding practices. • Monitor transaction processing workflows, including authorization, validation, settlement, and invoicing activities, to ensure smooth end-to-end operations. • Perform auditing, reconciliation, and exception management tasks to strengthen data integrity and operational accuracy. • Partner with business teams, operations personnel, and external contacts to troubleshoot issues, resolve incidents, and recommend process improvements. • Contribute to code reviews and maintain clear technical documentation to support long-term application support and knowledge sharing. • Support secure and reliable 24/7 production operations by following organizational standards and established support procedures.
2026-07-06T00:00:00Z

IT Systems Manager

Irvine, CA
onsite
Temporary / Contract
59.375 - 68.75 USD / Hourly
We are looking for an IT Systems Manager to oversee and strengthen a modern enterprise technology environment in Irvine, California. This Long-term Contract position will focus on cloud services, infrastructure reliability, endpoint management, and security operations while supporting business-critical systems across the organization. The ideal candidate brings deep technical expertise across Microsoft 365, Azure, AWS, networking, and compliance-minded IT practices in a regulated setting. Responsibilities: • Lead administration and optimization of Microsoft 365 services, including user access, collaboration tools, and platform governance. • Manage identity and access controls across Azure AD / Entra ID and Active Directory to support secure, reliable authentication. • Oversee SharePoint Online, Intune, and endpoint management solutions to improve device performance, compliance, and user support. • Maintain and enhance network infrastructure, firewalls, and Meraki environments to ensure connectivity, stability, and protection. • Support cloud operations across Azure, AWS, and other SaaS platforms, including configuration, monitoring, and service improvement. • Direct backup, recovery, and business continuity processes to protect critical data and reduce operational risk. • Implement and monitor endpoint security and broader information security measures aligned with organizational standards. • Contribute to migration-related initiatives and system changes by coordinating technical execution, documentation, and risk controls. • Prepare and maintain technical records, validation materials, and audit-ready documentation in support of regulated IT operations.
2026-07-17T00:00:00Z