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8 results for Help Deskdesktop Support Analyst in Fridley, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-11-04T00:00:00Z
- Minnetonka, MN
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are looking for a Help Desk Analyst I to work an overnight shift (T, W, TH, Fr 10pm-8:30 am). In this role, you will serve as a first point of contact for technical issues, helping users resolve problems efficiently while maintaining accurate service records. This opportunity is well suited for someone who enjoys troubleshooting, communicates clearly, and can stay organized in a fast-paced support environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming support requests and system notifications through the ticketing platform, ensuring timely follow-up and resolution.</p><p>• Record each customer interaction thoroughly, capturing issue details, business impact, troubleshooting activity, and final outcomes with precision.</p><p>• Keep service requests current and aligned with established response and resolution timelines.</p><p>• Apply standard support procedures across incident handling, problem resolution, change activities, and knowledge documentation.</p><p>• Identify complex or high-impact technical issues early and route them to the appropriate escalation path.</p><p>• Track service performance and recovery efforts while maintaining accurate operational reporting.</p><p>• Deliver attentive assistance to customers during standard and after-hours coverage, including possible evening, weekend, or on-call support.</p><p>• Collaborate effectively with teammates, partner groups, and internal stakeholders to resolve issues and maintain service quality.</p>
- 2026-11-12T00:00:00Z
- St Paul, MN
- onsite
- Temporary / Contract
- 25 - 29.41 USD / Hourly
- <p>The IT Operations Analyst will support executive leadership and their staff primarily based out of the St. Paul MN headquarters with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills a high level of professionalism and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication technical support and analytical skills. This role involves collaborating across support teams to troubleshoot issues gather insights and maintain knowledge articles all with the goal of delivering an outstanding executive support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide white-glove technical support to executives and senior leaders, ensuring a seamless experience across daily technology needs.</p><p>• Take full ownership of complex support requests by troubleshooting problems, coordinating escalations, and confirming resolution with stakeholders.</p><p>• Configure, maintain, and support laptops, mobile phones, tablets, printers, conferencing tools, and related business hardware.</p><p>• Assist users across Windows, macOS, iOS, Android, and Microsoft 365 environments, delivering clear guidance and timely issue resolution.</p><p>• Anticipate potential disruptions by offering proactive support that helps maintain productivity for leadership teams.</p><p>• Prepare technology setups and deliver real-time assistance for executive meetings, presentations, and other high-visibility events.</p><p>• Partner with internal IT groups and external vendors to manage advanced technical incidents and ensure effective follow-through.</p><p>• Oversee executive device deployment, refresh activities, upgrades, and migration-related support throughout the hardware lifecycle.</p><p>• Act as a trusted resource on emerging technology and AI tools by advising leaders on practical usage and adoption opportunities.</p><p>• Create and maintain documentation, knowledge articles, and support insights that improve consistency across the executive support function.</p>
- 2026-11-12T00:00:00Z
- Blaine, MN
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- <p>We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.</p><p>• Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.</p><p>• Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.</p><p>• Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.</p><p>• Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.</p><p>• Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.</p><p>• Provide administrative support to sales activities by updating account details and assisting with order-related requests.</p><p>• Record customer feedback and recurring service concerns to help improve processes and overall service performance.</p>
- 2026-11-05T00:00:00Z
- Minneapolis, MN
- onsite
- Permanent / Full Time
- 150000 - 170000 USD / Yearly
- We are looking for a Data Security Analyst to join a financial services organization in Minneapolis, Minnesota. In this role, you will help shape and uphold enterprise data governance practices, with a strong emphasis on identifying, classifying, and safeguarding unstructured information. This position combines strategic oversight with hands-on responsibility for the security technologies that support data protection and loss prevention efforts. You will work closely with security leadership and cross-functional stakeholders to strengthen compliance, reduce information risk, and improve data handling standards across the business.<br><br>Responsibilities:<br>• Lead the development and enforcement of data governance frameworks, standards, and controls that support secure information management across the organization.<br>• Oversee initiatives to discover, classify, and protect unstructured data, ensuring sensitive information is handled according to business and regulatory expectations.<br>• Administer and enhance data protection and data loss prevention solutions, including tools such as Varonis or comparable platforms.<br>• Partner with security, compliance, and business teams to assess information risk and implement practical safeguards that reduce exposure.<br>• Establish meaningful security and governance metrics, then monitor and report on performance to support ongoing improvement.<br>• Translate regulatory obligations into operational data security practices and help maintain alignment with applicable compliance requirements.<br>• Support the maintenance and optimization of security monitoring and related controls that contribute to broader enterprise data integrity and protection goals.<br>• Advise stakeholders on policy adherence, secure data usage, and governance best practices to strengthen the organization’s security posture.
- 2026-10-20T00:00:00Z
- Minneapolis, MN
- remote
- Temporary / Contract
- 45 - 50 USD / Hourly
- <p>We are looking for a Security Operations Analyst to support critical security initiatives. This role is ideal for someone who is detail oriented and can strengthen day-to-day security operations while contributing to organized project execution and cross-functional coordination. The position blends operational security oversight with structured planning, making it a strong fit for someone who is comfortable working across both analytical and consulting-focused responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Monitor security operations activities and help maintain consistent response processes across ongoing initiatives.</p><p>• Coordinate with internal stakeholders to track security-related tasks, priorities, and project timelines.</p><p>• Review operational workflows to identify risks, gaps, and opportunities for improved security performance.</p><p>• Support the execution of security programs by organizing deliverables, status updates, and action plans.</p><p>• Assist in documenting procedures, findings, and recommendations to promote clear communication and accountability.</p><p>• Work with teams across the business to align security efforts with project goals and operational requirements.</p><p>• Contribute to issue tracking and follow-up activities to help ensure timely resolution of security concerns.</p>
- 2026-11-04T00:00:00Z
- Bloomington, MN
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>We are looking for a Business Systems Analyst to support business operations and strengthen the connection between functional teams and technology solutions in Bloomington, Minnesota. This role focuses on understanding business needs, improving processes, and helping resolve system-related issues that affect day-to-day performance. The ideal candidate brings a strong analytical mindset, experience with enterprise applications, and the ability to translate complex requirements into practical, effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Partner with business teams and technical stakeholders to gather needs, clarify objectives, and convert operational challenges into well-defined system requirements.</p><p>• Investigate application and process issues by reviewing incidents, identifying patterns, and helping drive timely resolution of production support concerns.</p><p>• Facilitate root cause analysis efforts and contribute to problem resolution and controlled change activities related to enterprise systems.</p><p>• Create clear documentation such as process maps, workflow diagrams, use cases, and data flow materials to support solution design and implementation.</p><p>• Assist with the planning, validation, rollout, and post-launch support of business applications across multiple functional areas.</p><p>• Identify opportunities to streamline workflows, reduce manual effort, and improve system performance through automation and emerging technologies, including AI-enabled tools.</p><p>• Evaluate proposed solutions to ensure they align with business goals, preserve data accuracy, and support compliance and operational reliability</p>
- 2026-10-16T00:00:00Z
- Minneapolis, MN
- remote
- Temporary / Contract
- 55 - 70 USD / Hourly
- <p>A growing organization is seeking a Cybersecurity Analyst to support and enhance its cybersecurity operations, threat detection, incident response, and data protection initiatives. This role is ideal for a security professional who enjoys investigating threats, improving security controls, and partnering with stakeholders to strengthen overall security posture.</p><p>Position Overview</p><ul><li>Investigate and respond to cybersecurity incidents across cloud, endpoint, identity, email, application, and network environments.</li><li>Monitor and maintain security events within a SIEM environment, including alert triage, threat analysis, and incident escalation.</li><li>Develop and leverage KQL queries for investigations, reporting, threat hunting, and detection tuning.</li><li>Support incident response activities including containment, remediation, recovery, and post-incident reviews.</li><li>Enhance security monitoring capabilities by reducing false positives, identifying gaps, and improving detection coverage.</li><li>Assist with data protection initiatives including DLP investigations, information protection, insider risk monitoring, auditing, and eDiscovery activities.</li><li>Participate in security risk assessments, control reviews, vendor evaluations, and compliance-related initiatives.</li><li>Create and maintain security procedures, runbooks, metrics, and technical documentation.</li><li>Collaborate with stakeholders across the business to communicate risks, findings, and recommended security improvements.</li><li>Participate in an on-call rotation supporting critical cybersecurity incidents.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z