We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards.<br><br>Responsibilities:<br>• Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly.<br>• Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings.<br>• Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers.<br>• Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment.<br>• Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness.<br>• Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch.<br>• Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization.<br>• Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture.<br>• Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate.<br>• Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.
<p>We’re looking for a <strong>Marketing Program Manager</strong> to help launch and scale an invite-only executive community for CTOs, CIOs, and senior engineering leaders across both prospect and customer accounts.</p><p> </p><p>This is a <strong>hands-on, builder role</strong> supporting a <strong>pilot executive program</strong>. You’ll bring a strong <strong>community‑program mindset</strong>, owning day-to-day execution while helping shape how this community comes to life—from timelines and tooling to member experience and executive events. The ideal candidate is highly organized, comfortable operating in ambiguity, and excited about building a high‑touch B2B community program from the ground up.</p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Own <strong>day-to-day execution</strong> of the SELF executive community, managing timelines, milestones, and dependencies</li><li>Build and maintain <strong>project plans, workback schedules, trackers, and status updates</strong> to keep workstreams aligned</li><li>Coordinate core program deliverables, including <strong>emails, microsite/landing page, applications, nominations, and enablement materials</strong></li><li>Support <strong>member recruitment, onboarding, and engagement</strong>, including applications, referrals, executive dinners, and follow-ups</li><li>Help plan and execute <strong>virtual events and executive sessions</strong>, including speaker coordination and logistics</li><li>Partner cross-functionally with <strong>Field Marketing, Marketing, and Design </strong>to move initiatives forward and ensure a polished, high-value executive experience</li></ul>