We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
<p> In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks, while ensuring high-quality service delivery. This position requires a proactive individual who thrives in a fast-paced environment and is committed to maintaining client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Perform reprographics tasks, mail handling, and intake functions following established procedures.</p><p>• Utilize appropriate logs to track office services work and ensure accurate job ticket completion before starting tasks.</p><p>• Troubleshoot and resolve basic equipment issues, escalating complex problems to supervisors when necessary.</p><p>• Load and maintain machines with paper, toner, and other supplies while adhering to cost-efficient practices.</p><p>• Maintain quality assurance by reviewing your work and that of others to meet high standards.</p><p>• Prioritize and manage workflow to meet deadlines and deliver completed projects on time.</p><p>• Communicate effectively with supervisors or clients regarding project updates, deadlines, or any arising issues.</p><p>• Follow organizational policies and site-specific guidelines to ensure compliance in all tasks.</p><p>• Handle sensitive and confidential documents with discretion and professionalism.</p><p>• Provide assistance in other service areas such as hospitality, reception, and audio/visual support as needed.</p>
<p>We are seeking a highly skilled and hands-on IT Director. This role is ideal for a technically proficient leader. Candidates MUST have experience leading teams, maintaining systems, working with ERP systems, software development projects, and offshore programming teams. Leads the development and implementation of IT systems, manage IT budgets, and stay abreast of emerging technologies, ensures the security of systems, networks, and data, and collaborate with other departments to identify and address technology needs. The role will oversee and actively participate in the organization's technology strategy, infrastructure, and operations, ensuring alignment with business goals and managing IT and programming staff and budgets.</p><p> </p><p> </p><p> </p><p> Essential Duties:</p><p> </p><p> </p><p> · IT Administration: Manage user access, security protocols, system backups, hardware/software procurement, helpdesk, disaster planning and disaster recovery testing.</p><p> </p><p> · Team Coordination: Provide direction, oversight, and management for IT staff including contract programmers and implementation projects.</p><p> </p><p> · New Software & Technology Implementation: Research, plan, and lead implementation of new tools and technologies to improve business efficiency and system performance</p><p> </p><p> · Security: Implement and oversee security measures to protect data and manage access controls. Manage user accounts, access rights, and security settings working with department heads to grand appropriate authority.</p><p> </p><p> · Communication & Customer Service: Strong communication skills for both internal and external service groups.</p><p> </p><p> · Troubleshooting: Troubleshoot and resolve IT-related issues reported by users. Provide Tier 3 escalation support.</p><p> </p><p> · Other duties, as assigned.</p><p> </p><p> </p>
<p>Our client, a leading organization in the healthcare <strong>property management</strong> sector, is seeking an experienced <strong>Senior Procurement Manager</strong> to lead sourcing, vendor management, and purchasing operations across a growing national portfolio. This is an <strong>onsite, interim opportunity</strong> based in <strong>Brentwood</strong>, TN — ideal for a strategic procurement professional who enjoys building structure, improving processes, and driving measurable results in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee all aspects of procurement operations for construction, facilities, and property-related goods and services.</li><li>Develop and implement sourcing strategies to ensure cost-effective purchasing and supplier reliability.</li><li>Manage vendor relationships, negotiate contracts, and evaluate supplier performance.</li><li>Collaborate with Finance, Operations, and Real Estate teams to align procurement activities with business objectives.</li><li>Optimize procurement policies, procedures, and reporting systems to support scalability and compliance.</li><li>Identify opportunities for cost savings and process improvements across the supply chain.</li><li>Ensure all procurement activities adhere to company standards, ethical practices, and healthcare property regulations.</li></ul>
<p>Our client is looking for an experienced<strong> Leave Advisor</strong> to join their team in <strong>Brentwood</strong>, Tennessee. This is a <strong>Contract </strong>position with the potential for a long-term conversion. The role involves managing leave administration processes, ensuring compliance with federal, state, and local regulations, and supporting employees through their leave journeys. The position operates on a <strong>hybrid schedule</strong>, requiring in-office presence from Monday to Wednesday and remote work on Thursday and Friday.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the complete leave management process, including both continuous and intermittent leaves, from initial notification through return-to-work.</p><p>• Administer federal and state leave programs such as FMLA, ADA, and other applicable regulations.</p><p>• Maintain clear and timely communication with employees regarding their leave status, responsibilities, and next steps.</p><p>• Coordinate leave benefits with workers’ compensation and disability programs to ensure seamless integration.</p><p>• Collaborate with managers to develop modified schedules and plan for smooth return-to-work transitions.</p><p>• Ensure accurate timesheet entries and maintain up-to-date leave records.</p><p>• Support accommodation requests under ADA and partner with HR Business Partners to address employee needs.</p><p>• Manage additional time-off programs in compliance with company policies and legal requirements.</p><p>• Draft and update leave policies as needed to align with evolving laws and regulations.</p><p>• Safeguard the confidentiality of employee medical documentation and ensure secure recordkeeping.</p>
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>We are seeking a dedicated and experienced Systems Administrator to join our dynamic IT team. The prospective candidate will be responsible for managing Windows servers, including Office 365, Intune and Azure Cloud. Qualified candidates must have a minimum of 3 years of experience in a similar role.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan, implement, oversee and maintain server and network infrastructures and projects.</li><li>Manage and administer Windows servers and Office 365 platform.</li><li>Configure, manage and support Windows systems and associated software.</li><li>Set up, management and enforcement of system and security policies via Intune and Azure Cloud.</li><li>Provide technical support for both hardware and software issues our users encounter.</li><li>Oversee the operation of server systems and ensure their efficiency and performance.</li><li>Manage the configuration and operation of client-based computer operating systems.</li><li>Create and verify backups of data and regularly conduct system audits to ensure the functioning of the system.</li><li>Respond to and resolve help desk requests in a timely manner.</li><li>Improve existing infrastructure systems and processes to ensure optimal performance and user satisfaction.</li><li>Develop, implement, and oversee disaster recovery and backup procedures.</li></ul><p><br></p>
<p>We are looking for an experienced IT Risk and Compliance SOC Analyst to join our team in LaVergne, Tennessee. In this role, you will play a critical part in safeguarding our organization's systems by monitoring, analyzing, and mitigating security threats. This position requires a proactive individual with expertise in cybersecurity tools and risk management practices.</p><p> </p><p> Responsibilities:</p><p>· Monitor and analyze suspicious activities using advanced tools to detect potential security threats.</p><p>· Manage and configure security solutions such as Trend Micro Vision One, Securonix, and CyberArk to enhance system protection.</p><p>· Oversee and maintain Fortinet firewalls, including FortiGate models 201F, 60E, and 60F, to ensure network security.</p><p>· Conduct vulnerability assessments using Nessus and implement remediation strategies to address identified risks.</p><p>· Administer and secure identity management systems, including Active Directory and Azure AD.</p><p>· Simulate and evaluate phishing attacks to improve organizational awareness and resilience against cyber threats.</p><p>· Investigate and respond to financial crime risks, including Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.</p><p>· Utilize FortiAnalyzer and FortiManager for comprehensive log analysis and reporting.</p><p>· Collaborate with cross-functional teams to implement and enforce IT security policies and compliance standards.</p><p>· Provide ongoing support and maintenance for Barracuda Spam Firewall and related security tools.</p>
<p>We are looking for a detail-oriented Help Desk Analyst to join one of our clients IT hardware team in LaVergne, Tennessee. In this role, you will provide technical support and maintenance for laptops, printers, and associated devices, ensuring seamless operation of software applications and network systems. This position requires hands-on troubleshooting, system administration, and proactive problem-solving to support end users effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for laptops, printers, barcode scanners, and related hardware, including configuration, repair, and preventative maintenance.</p><p>• Administer and troubleshoot Windows operating systems across workstation platforms, ensuring optimal performance.</p><p>• Add new systems to the network and domain, and set file and folder permissions as required.</p><p>• Install, configure, and update software applications, patches, and user workstations.</p><p>• Diagnose and resolve connectivity, hardware, and software issues affecting end-user devices and network systems.</p><p>• Assist users with operational guidance for standard and specialized software applications.</p><p>• Document processes, procedures, and troubleshooting steps to maintain clear records.</p><p>• Collaborate with the Systems Administrator to address network and server issues as needed.</p><p>• Manage cabling projects, including installation of Ethernet and serial connections.</p><p>• Install and troubleshoot issues with printers, particularly LaserJet and Zebra models.</p>
<p>The Automation Analyst will be responsible for developing, testing, and maintaining automation workflows and scripts to enhance business efficiency and improve operational processes. This role offers the opportunity to learn and develop technical skills, gain hands-on experience in automation technologies, and grow within the department.</p><p><br></p><p>ESSENTIAL FUNCTIONS AND BASIC DUTIES</p><ul><li>Assist in the design and development of basic automation solutions to streamline business processes, using tools such as UiPath, Power Automate, and Python.</li><li>Create and maintain detailed documentation for automation processes, including process flow diagrams and technical notes.</li><li>Collaborate with business stakeholders to gather and understand automation requirements, ensuring alignment with business objectives.</li><li>Conduct thorough testing of automation solutions, identify bugs, and implement fixes to ensure reliability and accuracy.</li><li>Monitor the performance of automation scripts and workflows to identify opportunities for optimization and continuous process and efficiency improvements.</li><li>Provide ongoing support for deployed automation solutions, troubleshooting issues, and ensuring continuity of operations.</li><li>Analyze existing manual processes to identify areas for potential automation and recommend improvements.</li><li>Assist in integrating automation workflows with enterprise systems and databases to ensure seamless data flow.</li><li>Ensure that all automation solutions comply with security, data privacy, and compliance requirements.</li><li>Stay updated on emerging automation technologies and participate in training sessions to develop technical skills.</li><li>Attend and participate in all meetings, trainings, and committees as required.</li><li>Participate in community and civic events to promote awareness of the Credit Union in the community.</li><li>Provide day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their department.</li><li>Ensure work area is clean, secure, and well-maintained.</li><li>Complete other duties as assigned by management.</li></ul>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Portland, Tennessee. In this long-term contract position, you will play a vital role in ensuring the accuracy of customer accounts, processing billing and payments, and supporting financial reporting tasks. This is an excellent opportunity for someone with strong organizational skills and a passion for maintaining financial accuracy.<br><br>Responsibilities:<br>• Maintain and update customer records to ensure accurate billing addresses, payment terms, and payment methods.<br>• Collaborate with customers to resolve outstanding account issues and ensure timely payments.<br>• Process daily billing for shipments and miscellaneous items, along with customer credit memos.<br>• Handle daily cash receipts, including lockbox, ACH, wire transfers, and credit card payments.<br>• Regularly review accounts receivable aging reports to ensure customer accounts remain current.<br>• Assist with month-end and year-end financial close processes, including reconciling accounts and saving AR aging reports.<br>• Provide documentation and support for internal and external auditors as needed.<br>• Generate and distribute invoices and credit memo copies upon request.<br>• Support the Financial Controller with additional tasks during financial reporting periods.
<p>We are looking for an experienced Senior Accountant for our growing client in Nashville, Tennessee. In this role, you will play a key part in ensuring financial accuracy, maintaining compliance, and supporting organizational efficiency. If you have a strong background in accounting and a passion for delivering high-quality financial reporting, we encourage you to apply. This position should have excellent growth potential.</p><p><br></p><p>Responsibilities:</p><p>• Develop strategies to optimize costs and maximize revenue streams.</p><p>• Prepare detailed documentation to support external audit processes.</p><p>• Examine financial statements to identify inconsistencies and promptly report findings.</p><p>• Organize and oversee semi-annual audits, while providing necessary support during audit procedures.</p><p>• Complete monthly account reconciliations to guarantee accurate financial reporting and ledger maintenance.</p><p>• Assign and monitor accounting tasks within the team to ensure workflow efficiency.</p><p>• CPA or CPA eligible </p><p><br></p><p>Qualified candidates contact Daniel Shomo </p>
<p>We are looking for a skilled Enterprise Application Consultant to join our DevOps team supporting our client located in Nashville. This is a long-term contract position based in Nashville, Tennessee, offering a hybrid work arrangement with occasional onsite requirements. The ideal candidate will bring deep expertise in software development practices, strong communication skills, and the ability to thrive in a collaborative Agile environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and enhance applications using Java and technologies to meet project requirements.</p><p>• Create and manage documentation in Jira to ensure clear communication of development processes.</p><p>• Implement and maintain CI/CD pipelines using tools such as Jenkins, Tekton, and Maven.</p><p>• Collaborate with team members in remote meetings, providing input and solutions to technical challenges.</p><p>• Utilize Red Hat OpenShift and 3Scale platforms for effective application deployment.</p><p>• Design and integrate RESTful Service APIs to support service-oriented architecture.</p><p>• Work with Kubernetes for container orchestration and efficient resource management.</p><p>• Utilize Bitbucket and Confluence for version control and documentation collaboration.</p><p>• Ensure adherence to Agile practices while supporting continuous innovation and improvement.</p><p>• Communicate effectively with developers, testers, business analysts, and scrum masters to meet objectives.</p>
<p>We are looking for an experienced Accounts Receivable Clerk to join our team in north Nashville on a Contract to permanent basis. In this role, you will oversee essential financial operations, including cash applications and business-to-business collections, ensuring the accuracy and efficiency of accounts receivable processes. This position offers an excellent opportunity to contribute to a dynamic manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage cash application processes to ensure timely and accurate posting of payments.</p><p>• Handle business-to-business collections, maintaining clear and precise communication with clients to resolve outstanding balances.</p><p>• Perform billing functions, including invoice preparation and reconciliation.</p><p>• Monitor and track accounts receivable to identify discrepancies and implement corrective measures.</p><p>• Collaborate with internal teams to maintain accurate financial records and reporting.</p><p>• Utilize SAP software to streamline accounts receivable operations and ensure compliance with company standards.</p><p>• Conduct regular audits of accounts receivable data to improve process efficiency.</p><p>• Provide support during financial reporting and analysis periods.</p><p>• Assist in developing strategies to optimize cash flow and reduce overdue accounts.</p><p>• Maintain detailed documentation of transactions and communications for audit purposes.</p>
