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2 results for Customer Service Manager in Franklin, TN
- Brentwood, TN
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering attentive assistance to customers, handling incoming inquiries with care, and ensuring accurate order processing. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to manage both phone-based support and administrative follow-up with care.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide regular updates on enrollment progress to clients, sales teams, and project stakeholders.</li><li>Serve as a point of contact between vendors and clients to resolve payment concerns and discuss terms.</li><li>Address vendor objections with effective communication and alternative solutions.</li><li>Handle a high volume of incoming and outgoing calls in a professional and timely manner.</li><li>Utilize multiple systems and tools to navigate accounts and support vendors efficiently.</li><li>Maintain clear, professional communication across customers, internal teams, and leadership.</li><li>Identify opportunities to promote additional services or solutions when appropriate.</li><li>Route calls or inquiries to the appropriate departments as needed.</li><li>Deliver accurate account details quickly in a fast-paced environment.</li><li>Collaborate with team members while demonstrating strong interpersonal skills.</li><li>Multitask effectively—listening, documenting, problem-solving, and navigating systems simultaneously.</li><li>Complete additional duties as assigned to support business needs.</li></ul>
- 2026-06-30T00:00:00Z
- Brentwood, TN
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering courteous, efficient assistance to customers by phone while ensuring orders and service requests are handled accurately. The ideal candidate is comfortable managing frequent interactions, resolving routine concerns, and maintaining a careful approach throughout each conversation.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide helpful, solution-focused support.<br>• Assist customers with questions related to products, services, orders, and general account matters.<br>• Enter customer orders and service details carefully to maintain accurate records.<br>• Handle a steady flow of inbound and outbound phone interactions in a thorough manner.<br>• Address customer concerns by clarifying issues, identifying next steps, and following established service procedures.<br>• Document call activity, updates, and outcomes to ensure clear communication and recordkeeping.<br>• Escalate complex situations to the appropriate team when additional support is needed.
- 2026-06-24T00:00:00Z