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1 result for Customer Service Manager in Franklin, TN

Member Services Representative

La Vergne, TN
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a Member Services Representative to support members with timely, thoughtful assistance and create a consistently positive experience in our LaVergne, Tennessee office. This role is ideal for someone who enjoys solving problems, answering questions, and helping members navigate order-related concerns with professionalism and care. The position also works closely with internal partners and external vendors to keep service levels high and member satisfaction strong. Responsibilities: • Respond to member questions across service channels with clear, accurate, and courteous communication. • Investigate and resolve concerns related to accounts, platform use, and online purchases in a timely manner. • Assist members with delivery updates, order issues, and follow-up actions needed to bring requests to completion. • Work with cross-functional teams to remove service barriers and improve the overall member experience. • Communicate with vendor partners when additional research, coordination, or support is required. • Support the onboarding of new team members by sharing processes, guidance, and day-to-day best practices. • Maintain detailed and accurate records of interactions, case updates, and outcomes within customer service systems. • Contribute to team performance goals by handling assigned tasks efficiently and helping meet response time and satisfaction targets.
2026-07-22T00:00:00Z