2 results for Customer Service Manager in Franklin, TN

Call Center Specialist

Brentwood, TN
onsite
Temporary
19.95 - 23.1 USD / Hourly
As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information. Responsibilities and Role Expectations• Communicating enrollment statistics with clients, sales, and/or project management teams. • Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. • Overcoming vendor objections by proposing alternative payment options. • Professionally handling a high-volume of both inbound and outbound calls.• Using multiple applications to assist customers efficiently and swiftly. • Demonstrating efficient oral and written communication with customers, department personnel, and management. • Adeptly cross-selling additional products and services. • Transferring calls to the appropriate department or personnel. • Providing customers with accurate account information in a fast-paced setting. • Displaying good interpersonal skills and teamwork awareness. • Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. • Completing additional tasks assigned based on business needs. Benefits and Perks: • Medical, Dental & Vision benefits from the 1st month after hire. • Automatic enrollment into our 401k plan (subject to eligibility requirements).• Access to company-wide virtual fitness classes.• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.• Employee discounts with major providers.• Contributions to various local and national philanthropic organizations.• A dynamic culture with company-wide contests and prizes. Equal Opportunity EmployerWe are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.
2026-03-18T00:00:00Z

Account Manager

Nashville, TN
onsite
Permanent
90000 - 95000 USD / Yearly
We are looking for an experienced Account Manager to join our team in Nashville, Tennessee, and play a pivotal role in managing client relationships and ensuring the seamless delivery of benefit plans. This position is ideal for someone with strong attention to detail who excels at analyzing benefit programs and enhancing client satisfaction. The Account Manager will work closely with internal teams and external stakeholders to drive success and improve processes. Responsibilities: • Maintain and nurture relationships with clients and brokers to ensure retention and satisfaction. • Identify and address issues within benefit plans to enhance the client and member experience. • Support senior account team members with implementation tasks for new and renewed business. • Prepare and analyze specialty plan reports on a weekly, monthly, and quarterly basis. • Participate in end-of-contract evaluations for stop-loss coverage. • Collaborate on special projects aimed at improving internal processes and client outcomes. • Act as a liaison between internal operations and clients to ensure programs are administered effectively.
2026-03-02T00:00:00Z