17 results for Customer Service Manager in Franklin, TN

Test Center Administrator

Nashville, TN
onsite
Temporary
15.87 - 16.70 USD / Hourly
We are looking for a dedicated Test Center Administrator to oversee operations at a detail-oriented testing facility in Nashville, Tennessee. In this role, you will ensure the smooth administration of web-based credentialing and certification exams, while maintaining test security and assisting candidates throughout the process. This is a long-term contract position ideal for individuals with strong organizational and technical skills. Responsibilities: • Welcome and check in candidates at the greeter station, verifying identification and ensuring compliance with test center policies. • Conduct security screenings to ensure candidates do not bring unauthorized materials, such as calculators or notes, into the testing area. • Monitor the testing room by performing regular walkthroughs every 10-15 minutes to uphold exam integrity. • Assist candidates with the use of web-based testing platforms and address any technical issues that may arise. • Perform light administrative tasks, including maintaining records and managing documentation. • Provide guidance and support to candidates, ensuring they understand testing procedures and policies. • Utilize apps and computer systems to manage testing operations effectively. • Maintain a secure and detail-oriented environment for all test-takers. • Uphold confidentiality and compliance standards within the testing center. • Collaborate with other staff members to address operational needs and ensure seamless testing experiences.
2026-03-30T14:24:11Z

NetSuite Administrator

Brentwood, TN
onsite
Permanent
70000.00 - 90000.00 USD / Yearly
We are seeking a detail‑oriented and solution‑driven NetSuite Support Specialist to serve as the primary point of contact for all NetSuite‑related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands‑on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams. Key ResponsibilitiesNetSuite Administration & Support<ul><li>Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs.</li><li>Manage user roles, permissions, and system access while maintaining data accuracy and compliance.</li><li>Build and maintain saved searches, reports, and dashboards for leadership and customer service teams.</li><li>Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests.</li><li>Maintain accurate item records, pricing structures, and customer account information within NetSuite.</li><li>Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues.</li><li>Provide training and guidance to team members on NetSuite best practices, new features, and process improvements.</li></ul>
2026-03-06T18:08:44Z

Sr. Personalization Manager

Nashville, TN
onsite
Permanent
100000.00 - 110000.00 USD / Yearly
Our client is searching for a Sr Personalization Manager to join their team in Nashville. As Sr Manager of Personalization, you will collaborate with regional promoters and venues to design and execute exceptional personalized experiences and offerings for our client’s consumers, focused on increasing ancillary revenue through the marketing technology stack and data-driven strategies. You will combine industry knowledge and hands-on campaign execution, building omnichannel and multi-touch journeys to drive revenue and optimize engagement against defined KPIs. Measurement through attribution reporting and web analytics will be central to your role. You’ll partner with operations and booking teams to curate and market premium and ancillary offerings, working with ticketing partners to enhance experiences, grow sales, and boost conversions. Essential Functions <ul><li>Lead Omnichannel Campaigns: Design and execute email, SMS, and mobile campaigns to drive ancillary revenue and fan engagement.</li><li>Analyze & Optimize: Use analytics and attribution tools to measure performance, report on results, and iterate rapidly to meet KPIs.</li><li>Curate Experiences: Launch premium and experiential offerings with venue and booking teams, targeting distinct fan segments.</li><li>Drive Loyalty: Support and help develop loyalty programs to encourage repeat business and revenue growth.</li><li>Enhance Mobile Engagement: Leverage mobile apps to provide an intuitive, engaging user experience.</li><li>Partner with Venue Teams: Hold strategic sessions to review results and identify new revenue opportunities.</li><li>Transform Data to Insights: Dive into ticketing, marketing, and in-venue data to define activities that drive revenue.</li><li>Support Local Marketing: Guide and train local teams on effective use of personalization tools and strategies.</li><li>Advance Tech Development: Define requirements and provide input for evolving personalization marketing technology.</li></ul>
2026-03-25T14:44:05Z

Financial Reporting Manager

Brentwood, TN
remote
Temporary
60.00 - 70.00 USD / Hourly
Our client is looking for an experienced Financial Reporting Manager to join their team based out of Brentwood, Tennessee. This is a contract position where you will play a critical role in ensuring accurate and efficient month-end reporting processes using Oracle Fusion. The ideal candidate will possess strong analytical skills and expertise in financial reporting systems to deliver actionable insights and reliable data outputs. They basically need an Oracle Fusion report writing SME. Responsibilities:• Analyze Oracle Fusion system data to identify optimal sources for accurate financial reporting.• Develop and implement month-end close processes to ensure timely and precise reporting.• Review and enhance prebuilt reports within Oracle Fusion to meet organizational needs and performance standards.• Recreate legacy financial reports and schedules using Oracle Fusion or Excel for data reconciliation. • The client has specifically asked about OTBI, FDI, Narrative Reporting, FCC, Exposure to Oracle EPM• Provide recommendations for improving reporting workflows and leveraging Oracle Fusion functionalities.• Collaborate with stakeholders to understand reporting requirements and translate them into actionable solutions.• Utilize tools such as OTBI and Oracle Smart View for effective data extraction and analysis.• Ensure compliance with annual financial reporting standards and EPS requirements.• Offer expertise in HCM SaaS Oracle Fusion to support reporting and analytics.• Train team members on best practices for using Oracle Fusion and related tools.
2026-03-27T21:33:42Z

Accounting Manager

Brentwood, TN
onsite
Temporary
50.00 - 58.00 USD / Hourly
Our expanding client is looking for an experienced Accounting Manager to join their team in Brentwood, Tennessee. This is a contract position with an initial duration of six months, offering the potential to transition into a permanent role for the right candidate. The role requires a strong background in finance and accounting, with a focus on revenue assurance and compliance in a dynamic and fast-paced environment. Responsibilities:• Oversee revenue recognition and assurance accounting functions to ensure accurate and timely reporting.• Manage contract information flow to properly record revenue across multiple legal entities and markets, addressing sales tax and filing requirements in collaboration with Legal and Tax teams.• Coordinate with Operations teams to establish billing processes that meet high standards of attention to detail and accuracy.• Ensure adherence to global accounting policies, procedures, and internal controls to maintain a robust control environment.• Analyze revenue and monitor delinquency collections to optimize financial outcomes while identifying and correcting reporting errors.• Support Finance and IT transformation initiatives to enhance operational efficiency.• Provide clear direction and set expectations for the Revenue Assurance Accounting Team to achieve organizational objectives.• Mentor and manage team members effectively, fostering growth and development with a focus on attention to detail.• Develop and implement business continuity plans, risk management strategies, and continuous improvement initiatives for Finance Operations.• Identify opportunities for process and system improvements, undertaking ad hoc tasks as needed to drive efficiency.
2026-03-26T16:08:46Z

Billing Analyst

Nashville, TN
onsite
Permanent
70000.00 - 75000.00 USD / Yearly
We are looking for a skilled Billing Analyst to join our team in Nashville, Tennessee. This role is essential for ensuring accurate and efficient client invoicing, financial reconciliation, and maintaining compliance with billing standards. The ideal candidate will collaborate across departments to enhance billing processes and support organizational goals. Responsibilities: • Prepare, review, and submit client invoices in alignment with billing guidelines, contractual agreements, and jurisdictional requirements. • Reconcile billing data across multiple systems to ensure accuracy and resolve discrepancies in partnership with Finance and Client Services teams. • Assist in configuring and maintaining client billing profiles, including rate structures, matter codes, and specific billing instructions. • Provide billing data and reports to support month-end and year-end close processes. • Collaborate with Finance, Legal Operations, and Client Services teams to align billing practices with strategic priorities and service standards. • Train and onboard new team members and end-users on billing systems to promote consistent usage and understanding. • Work with Technology teams to support enhancements, integrations, and data quality initiatives within billing systems. • Document billing processes, procedures, and client-specific requirements to ensure compliance and operational consistency. • Generate billing-related reports and dashboards to assist with financial analysis, forecasting, and decision-making. • Contribute to process improvement efforts to streamline workflows, reduce errors, and enhance client satisfaction.
2026-03-11T19:23:41Z

Revenue Analyst

Franklin, TN
remote
Temporary
43.00 - 52.00 USD / Hourly
We are seeking a Revenue Analyst with strong SaaS experience to support the contract‑to‑cash process for a rapidly expanding customer base in the healthcare sector. This remote role is hands-on, highly analytical, and ideal for someone who understands ASC 606 inside and out. You’ll be responsible for revenue integrity, billing accuracy, forecasting, and cross-functional communication in a fast-moving environment. Key Details<ul><li>Contract Length: 3+ months, extension possible</li><li>Industry: SaaS / Healthcare customer base</li></ul>What You Will Do• Manage the SaaS contract‑to‑cash process for new and renewing customers• Review customer contracts, MSAs, and statements of work to determine proper ASC 606 revenue recognition• Process subscription and project billings with accuracy and timeliness• Work closely with Sales, Customer Success, FP& A, and Operations to forecast subscription and project revenue• Perform customer account reconciliations to validate subscription details and identify revenue opportunities• Analyze revenue fluctuations and trends, providing insights to minimize leakage and improve visibility• Support monthly close activities—reconciliations, journal entries, flux analysis, and schedules for leadership• Provide inputs and reporting used in board presentations and executive review• Prepare recurring and ad‑hoc reports on financial and operational performance• Participate in (and occasionally lead) system enhancements, automation efforts, and integration projects involving Salesforce, Maxio, and Sage Intacct• Help identify and implement process improvements that strengthen accuracy, scalability, and efficiency
2026-03-25T21:54:05Z

Accounting/Billing Manager

Brentwood, TN
onsite
Temporary
50.00 - 58.00 USD / Hourly
Our growing client is seeking an experienced Accounting Manager with a strong billing and order-to-cash background to support their finance organization in Brentwood, Tennessee. This contract role is expected to last six months. The ideal candidate brings hands-on leadership experience in billing operations, high-volume transactions, and accounting close processes within a fast-paced, multi-entity environment.Responsibilities:<ul><li>Oversee day-to-day billing operations, ensuring accurate, timely, and complete invoicing across multiple entities and customer segments.</li><li>Manage the end-to-end order-to-cash cycle, including billing, accounts receivable, cash application, and coordination with collections teams.</li><li>Partner closely with Operations, Sales, and Customer Success to ensure billing set-ups, pricing, contract terms, and amendments are properly reflected in the billing system.</li><li>Review contracts and billing data to ensure compliance with accounting policies, customer agreements, sales tax requirements, and internal controls.</li><li>Lead monthly close activities related to billing, AR, deferred balances, and related general ledger accounts, including reconciliations and variance analysis.</li><li>Monitor billing accuracy, aging, and delinquency trends to identify issues and drive improvements in cash flow and process efficiency.</li><li>Ensure adherence to established accounting policies, procedures, and SOX/internal control standards within billing and AR processes.</li><li>Provide guidance and oversight to billing and accounting staff, setting clear expectations and promoting attention to detail and accountability.</li><li>Support system enhancements, ERP initiatives, and process improvements related to billing, invoicing, and financial operations.</li><li>Develop and implement scalable processes, documentation, and controls to support growth and operational stability.</li><li>Assist with audits, internal reviews, and ad hoc accounting and finance projects as needed.</li></ul>
2026-04-03T19:13:48Z

Internal Controls Director

Brentwood, TN
onsite
Temporary
55.00 - 63.00 USD / Hourly
Robert Half is partnering with a client in Brentwood, TN to hire a Manager, Internal Controls who will play a key role in strengthening the company’s control environment across finance, operations, revenue assurance, and revenue recognition. This position will focus on executing, monitoring, and continuously improving internal controls while collaborating closely with Finance, Operations, IT, and Compliance. The ideal candidate has a strong background in internal audit and controls and can translate risk assessments into practical, scalable control solutions. Experience from a Big 4 or consulting environment is preferred.Key Responsibilities<ul><li>Execute and monitor internal controls across financial and operational processes to ensure compliance with company policies, regulatory requirements, and industry standards</li><li>Perform internal audits, risk assessments, and process walkthroughs to identify control gaps and recommend appropriate remediation</li><li>Support revenue assurance and revenue recognition efforts, ensuring alignment with applicable accounting standards (including ASC 606)</li><li>Partner with Finance, Operations, IT, and Compliance to evaluate risks and strengthen control design and execution</li><li>Track control performance and remediation progress, ensuring issues are resolved effectively and on time</li><li>Assist with SOX compliance activities, including documentation, testing, and coordination with internal and external auditors</li><li>Analyze trends and recurring issues to drive continuous improvements in internal controls across the organization</li><li>Prepare reports, dashboards, and internal control documentation for management</li><li>Serve as a key contact for control‑related questions and audit support</li></ul>
2026-03-19T21:38:49Z

Technical Program Product Manager II

Nashville, TN
onsite
Temporary
49.00 - 57.00 USD / Hourly
Role OverviewWe are seeking a Technical Program / Product Manager II to support the Transportation Risk & Compliance (TRC) Field organization. This role will support audit and monitoring initiatives within transportation services, partnering closely with global business, product, and engineering teams.The ideal candidate brings strong technical fundamentals, program management experience, and the ability to operate in ambiguous, fast‑paced environments while delivering business‑critical reporting and insights. Key Responsibilities<ul><li>Provide hands‑on program management support across multiple initiatives</li><li>Collect, analyze, and consolidate business and compliance reporting across a global team</li><li>Drive program execution in a highly ambiguous environment with minimal guidance</li><li>Lead and participate in daily meetings and business reviews with internal stakeholders</li><li>Collaborate with regional points of contact to support Transportation Risk & Compliance operations</li><li>Partner with engineering, product, and business teams to ensure program alignment and delivery</li><li>Communicate program status, risks, and outcomes clearly to stakeholders</li></ul> Team & Culture<ul><li>Part of a global audit and monitoring organization supporting transportation services</li><li>Fast‑paced, data‑driven environment with quick decision‑making</li><li>Collaborative and supportive team culture</li><li>Regular Quarterly Business Reviews (QBRs) with leadership</li></ul>
2026-03-31T13:14:08Z

Social Media Manager

Nashville, TN
onsite
Permanent
75000.00 - 85000.00 USD / Yearly
Our client is searching for a creative, detail-oriented, and data-driven Social Media Manager to boost online visibility for a portfolio of high-growth companies in the legal, talent, and private wealth sectors. If you’re passionate about social media and excited to shape the brand story across diverse audiences, this role is for you! Key Responsibilities:<ul><li>Develop and execute social media strategies for LinkedIn, Instagram, and other platforms.</li><li>Build and maintain robust content calendars across multiple business units.</li><li>Write, design, and schedule posts that align with each brand’s unique voice and visual identity.</li><li>Monitor engagement, respond to comments, and foster online communities.</li><li>Produce compelling content—posts, infographics, short videos, and more—partnering with internal experts and designers.</li><li>Repurpose long-form content into engaging social-first formats.</li><li>Track, analyze, and report on performance metrics (reach, engagement, growth, CTR, etc.), using tools like LinkedIn Analytics and Hootsuite.</li><li>Test and optimize post types, timing, and messaging based on analytics.</li><li>Support integrated digital campaigns and amplify PR initiatives across channels.</li><li>Coordinate with marketing and communications teams, external vendors, and creative partners.</li><li>Stay current on social trends and identify new engagement opportunities, including influencer collaborations.</li></ul>
2026-03-06T20:24:04Z

Paralegal

Goodlettsville, TN
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a skilled and detail-oriented Paralegal to join our team in Goodlettsville, Tennessee. The ideal candidate will have experience in civil litigation, case management, and trial preparation, and will excel in handling discovery processes. Responsibilities:• Assist attorneys with trial preparation, including organizing evidence and drafting necessary legal documents.• Manage discovery processes, ensuring all relevant information is collected and exchanged in a timely manner.• Support civil litigation cases by conducting research and preparing case files.• Utilize case management software to track deadlines, case progress, and client communications.• Communicate effectively with clients, witnesses, and external parties to gather information and provide updates.• Draft correspondence, pleadings, and other legal documents as required.• Maintain organized and accurate records for all ongoing cases.• Collaborate with attorneys to develop case strategies and identify key issues.• Ensure compliance with legal standards and procedures throughout all casework.
2026-03-31T19:33:46Z

Billing Analyst

Nashville, TN
onsite
Permanent
70000.00 - 75000.00 USD / Yearly
We are looking for a detail-oriented Billing Analyst to join our team in Nashville, Tennessee. In this role, you will play a key part in managing client invoicing, ensuring data accuracy, and supporting financial operations. This position offers an opportunity to collaborate with cross-functional teams and contribute to process improvements that enhance billing efficiency and client satisfaction. Responsibilities: • Prepare, review, and submit invoices in compliance with company guidelines, client agreements, and jurisdictional standards. • Reconcile billing data across multiple systems to ensure accuracy, resolving discrepancies in collaboration with Finance and Client Services teams. • Set up and maintain client billing profiles, including rate structures, matter codes, and specific billing instructions. • Provide necessary billing data and reports to support month-end and year-end close processes. • Collaborate with Finance, Legal Operations, and Client Services teams to ensure alignment of billing practices with organizational priorities. • Assist in training and onboarding new team members and system users, ensuring proper understanding of billing procedures. • Work with Technology teams to support system enhancements, integrations, and data quality improvement initiatives. • Document billing processes and client-specific requirements to maintain compliance and operational consistency. • Generate billing-related reports and dashboards to support financial analysis and decision-making. • Contribute to process improvement initiatives aimed at optimizing billing workflows and enhancing client satisfaction.
2026-03-17T21:28:45Z

Controller

Gallatin, TN
onsite
Contract / Temporary to Hire
55.00 - 70.00 USD / Hourly
Our fast-growing client looking for a skilled Controller to join their team in Gallatin, Tennessee. This hybrid position requires one onsite workday per week and offers an excellent opportunity to grow professionally in the construction industry. As a Contract to permanent role, this position is ideal for candidates seeking long-term career development. The position requires moderate overnight travel within the state of Tennessee. Responsibilities:• Oversee and manage all aspects of accounting operations, including revenue recognition and financial reporting.• Prepare quarterly financial reports and submit them to corporate leadership.• Maintain and enforce strong internal controls to ensure SOX compliance and accuracy.• Utilize accounting software such as ViewPoint and QuickBooks to streamline processes and improve efficiency.• Lead month-end close procedures, ensuring timely and accurate completion.• Conduct detailed financial analysis to support decision-making and strategic planning.• Collaborate with other departments to ensure seamless integration of accounting practices.• Troubleshoot and resolve technical issues related to accounting systems and processes.• Apply knowledge of construction accounting to manage industry-specific financial tasks.• Support audits and ensure timely responses to inquiries and documentation requests.
2026-03-30T22:04:40Z

ExpensePoint Consultant

Franklin, TN
remote
Temporary
58.00 - 70.00 USD / Hourly
Our amazing client is looking for an ExpensePoint Consultant to join their team on a contract basis for a six-week engagement. This role is fully remote and involves guiding the setup, configuration, and stabilization of a newly deployed expense management system. If you have hands-on experience with ExpensePoint and are skilled in system implementation and user support, this position offers an excellent opportunity to make an impact. Responsibilities:• Configure and complete the setup of the ExpensePoint system, ensuring all components are properly implemented.• Establish approval workflows and user structures for approximately 120 users to ensure seamless operations.• Support the organization during the early stages of deployment, addressing initial challenges and troubleshooting issues.• Collaborate with the team to optimize the input forms and system configuration during the initial phase.• Provide guidance and expertise to stabilize the system post-deployment.• Ensure all user roles and permissions are correctly defined and implemented.• Monitor system performance and address any technical issues that arise during the first few weeks.• Work closely with the Controller to align system functionality with organizational needs.• Offer training and support to end-users to ensure successful adoption of the system.
2026-03-23T14:04:22Z

Controller

Nashville, TN
onsite
Temporary
53.00 - 66.00 USD / Hourly
Our well-established client is looking for a dedicated Controller to join their team in Nashville, Tennessee. This position offers a long-term contract opportunity and is ideal for someone who is detail oriented and skilled in nonprofit accounting and financial management. If you're passionate about ensuring accurate financial reporting and contributing to organizational success, we encourage you to apply. Responsibilities:• Manage and oversee month-end and year-end financial closings to ensure accurate and timely reporting.• Support audit processes, including single audits, by preparing required documentation and collaborating with auditors.• Prepare and analyze cash flow reports, forecasts, and models to support effective financial decision-making.• Maintain and update financial records using Abila MIP software, ensuring compliance with nonprofit accounting standards.• Compile, scan, and organize financial documents to streamline record-keeping and accessibility.• Monitor fund accounting activities to ensure proper allocation and tracking of resources.• Provide insights and recommendations to improve financial operations and reporting within the organization.• Ensure adherence to regulatory requirements and industry standards for nonprofit financial management.• Collaborate with stakeholders to address financial inquiries and support organizational goals.
2026-03-30T21:53:45Z

Controller

Nashville, TN
onsite
Permanent
100000.00 - 120000.00 USD / Yearly
We are looking for a skilled Controller to oversee document management processes within our construction company client in Nashville, Tennessee. This role requires a detail-oriented individual who excels in organizing, scanning, and compiling documents to ensure efficient operations. The ideal candidate will bring expertise in document control and contribute to maintaining accurate records. Responsibilities:• Manage and oversee document control processes to ensure all records are organized and accessible.• Perform scanning and digitization of physical documents to maintain electronic records.• Compile and categorize documents for accurate filing and retrieval.• Ensure compliance with company standards for document management and control.• Collaborate with team members to streamline documentation workflows.• Regularly review and update documentation to reflect current project requirements.• Monitor document accuracy and consistency across all systems.• Train staff on document handling procedures and best practices.• Identify opportunities for process improvements in document scanning and control.• Support administrative tasks related to document organization and filing.
2026-03-11T19:03:49Z