We are looking for an AP Specialist to support day-to-day accounts payable operations in Needham, Massachusetts. This role is responsible for handling invoice activity from receipt through payment while helping maintain accurate financial records and dependable internal controls. The position works closely with operational partners to address discrepancies, support timely vendor payments, and contribute to an efficient month-end close process.<br><br>Responsibilities:<br>• Oversee the accounts payable cycle by reviewing incoming invoices, assigning proper coding, securing approvals, and preparing transactions for timely payment.<br>• Partner with supply chain, warehouse, inventory, and operations teams to validate invoice details against purchasing and receiving records and resolve mismatches promptly.<br>• Reconcile vendor statements and accounts payable balances to help ensure accurate liability reporting and support inventory-related financial accuracy.<br>• Administer scheduled payment runs, confirm payment accuracy, and maintain organized documentation for completed disbursements.<br>• Maintain vendor master data, respond to supplier inquiries, and build strong working relationships that support smooth payment processing.<br>• Review and process employee travel and expense submissions in accordance with company guidelines and escalate exceptions when needed.<br>• Assist with month-end activities by preparing accrual support, reconciling the AP subledger, and addressing outstanding items.<br>• Support compliance tasks related to W-9 collection and 1099 reporting while contributing ideas that improve workflow efficiency and automation within AP.
We are looking for a Real Time Specialist I to support contact center performance in Providence, Rhode Island. This Long-term Contract position plays a key role in tracking intraday operations, identifying staffing risks, and helping leadership maintain service goals in a hybrid environment with up to three onsite days per week. The person in this role will work closely with supervisors, vendor partners, and internal stakeholders to improve workforce efficiency, strengthen agent support, and respond to changing business conditions throughout the day.<br><br>Responsibilities:<br>• Track queue activity and representative performance throughout the day to help the team stay aligned with monthly service objectives.<br>• Review attendance and schedule adherence in real time, flagging unreported absences and escalating concerns to the appropriate scheduling resource.<br>• Identify operational issues such as extended calls, staffing gaps, or performance disruptions and alert leadership when intervention is needed.<br>• Coordinate with vendor management and support contacts to improve results and maintain effective outsourced contact center operations.<br>• Recommend intraday schedule updates based on live conditions, emerging trends, and observed agent behavior.<br>• Prepare daily updates on projected service performance and staffing needs, partnering with operations leaders on necessary adjustments.<br>• Revise short-term staffing projections by analyzing current volume patterns, handle times, and historical data to determine resource requirements.<br>• Build productive working relationships with supervisors, team leads, agents, and internal business partners to uncover opportunities for greater efficiency and stronger engagement.
<p>We are looking for a Benefits Specialist to support day-to-day human resources operations for a team based in Massachusetts. This Long-term Contract opportunity is ideal for someone who brings strong administrative discipline, sound judgment with employee matters, and confidence working across HR systems and onboarding activities. The role requires careful handling of sensitive information in a regulated environment while helping create a smooth and detail-focused employee experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage core HR administrative activities, including maintaining employee records, processing documentation, and ensuring information remains accurate and current.</p><p>• Coordinate onboarding tasks for new hires by preparing required paperwork, tracking pre-employment steps, and helping employees transition smoothly into the organization.</p><p>• Support employee relations matters by responding to routine inquiries, escalating sensitive issues appropriately, and promoting consistent HR practices.</p><p>• Maintain and update data within HRIS platforms to ensure reliable reporting, compliance, and timely transaction processing.</p><p>• Handle confidential personnel information with a high level of discretion, particularly in environments governed by HIPAA-related standards.</p><p>• Partner with internal teams to support HR processes, deadlines, and operational needs across the employee lifecycle.</p>